SpeedX Reviews 

Worst shipping company I've ever dealt with honestly. They cited an “uptick in orders” as to why my package had sat for 18 days with no movement. I would believe that if a smaller package, that I ordered 2 weeks after my original order, was delivered in under a week by SpeedX. Customer service was zero help, and basically couldn't give out any information. “Give us 24-48 hours to investigate” after already giving them 5 days (3 being business days) and getting zero response. Every time they would transfer me to a supervisor I would get hung up on (4 times btw). Do not under any circumstances ship packages or get deliveries done with this company. Your package will end up “lost”, sitting somewhere for weeks to months, or refunded due to lack of delivery. Honestly if you see SpeedX is delivering your package, I would immediately cancel the order and request a refund, that’s how bad this experience was.

My package has been stocking processing since 09/25/26 it’s now 10/14/26 no updates no nothing I have emailed this company I have tried to call them they don’t have a customer service line that works the email is automatic I still not have received my package I will be reaching out to the better business bureau cause this is horrible and so unacceptable

I have a second package from a different seller sent through Speedx. No update since October 4th. It originally stated that the package shipped through 4px and now I get a speedx tracking number. This will be the second order being sent to me through speedx that I HAVE NOT RECEIVED. It seems like 4px and speedx are the same horrible company. This company is a scam. They are thieves. You will not receive your packages.

FAKE delivered my package.

The deliverer put down my package in front of my building's main doors abutting a public street-- not in my mailbox, in the mailroom, or even in the vestibule. I assumed it was stolen by someone on the street, but then I reviewed my building's CCTV footage. Turns out, the deliverer put down the package, took "proof of delivery" photos, uploaded them, then stole my package himself.

INSANE. I still haven't been able to get a refund.

I ordered from Old Navy and apparently they use SpeedX now. Well, I never got the package. It’s been 2 weeks since any movement on tracking activity for my package and I can’t get any updates from SpeedX. I called and sat on hold for 20 minutes, only to be disconnected. I’ve received no responses to emails other than a form letter response asking if I have received my package yet.

Why any company uses SpeedX at this point is unclear - the cost savings has got to be eaten up by the lost merchandise. Awful company.

Do not trust SpeedX. My package was sent out for delivery but never made it to me. SpeedX has not attempted to redeliver my package. I sent a support ticket but the support is hard to reach. I would change this review if I could get some help from support and get my package delivered.

My package upon delivery had been obviously cut open and items removed. The phone number they provide is a scam. They make you wait on hold 14 minutes or more then when you are next in the air it automatically hangs up on you.Tried to email them but their address freezes up email or is undeliverable. This company is a scam. My items were stolen then taped back up.

Horrible non-English speaking and understanding representatives. Extremely long hold times. Useless tracking information. Giving them one star is outrageously grateful but there’s no way to give them -10. package never gets to you by the day they say it will be delivered

Liars. Simple as.

They will not even ring the damn doorbell, and simply mark the package as "delivery attempted". No customer support at all.

One star is too much. Why any reputable company would use them to ship is beyond me! They do not answer their phone and emails are returned by a bot. My package was lost in transit and has been sitting somewhere now for well over a week. No further tracking, no responses. Worst ever!
Just got through on the phone after a 15 minute wait. I was told they would try to redeliver but they are very backlogged and it would be awhile. I was supposed to receive an email which also never happened. I’ve reached out to the company I purchased from for a full refund. Absolutely pathetic!!!

SpeedX Never Picked Up My Package—Then Told Me It Was in New York!

I had an extremely disappointing experience with SpeedX and will never use this shipping company again.

On October 2, 2026, I dropped off a package containing a pair of Hunter rain boots at Bobazona in Tempe, Arizona, a designated SpeedX drop-off location. The package was supposed to be delivered to a buyer through Vinted.

Days passed without a single tracking update. When I contacted SpeedX customer service, a representative told me that my package was at their hub in New York and even confirmed the shipping details. I was assured I would receive an email with further information.

On October 11, I personally returned to the drop-off location to investigate. To my disbelief, **my package was still sitting there! It had NEVER been picked up by SpeedX.**

Because the package was never collected or scanned, Vinted canceled my transaction and refunded the buyer. I lost a $45 sale through no fault of my own.

Thankfully, I was able to retrieve my boots, but only because I took the initiative to investigate the situation myself.

What bothers me most is the lack of accountability and the inaccurate information provided by customer service. How could my package supposedly be in New York when it had never even left Tempe? So basically, the customer service rep, who spoke broken English and was clearly in another country, made it up!!!
I also attempted to pursue the matter through the Better Business Bureau, but my complaint was declined and closed without a resolution.

This experience has completely destroyed my confidence in SpeedX. I followed the shipping instructions, yet I was left to investigate and resolve the problem myself.

**I would not recommend SpeedX based on this experience.** Customers deserve reliable package collection, accurate tracking information, and honest communication when something goes wrong.

if I could leave no stars I would. They refuse to deliver to the right door. multiple packages have been stolen. they don't follow instructions and have even opened my packages! I hate this company with a passion and wish that temu wouldn't use them. Hands down the WORST delivery service in the business. Zero customer service. zero integrity. wish I could give ZERO stars.

Threw my package on the wet grass of my yard during rainy weather instead of putting it on my covered porch in front of my door. Lazy and bad. Won't buy from any company that uses them for delivery. Terrible.

Don't order from Shapermint or Coldwater Creek because they both use SpeedX. This is my 2nd terrible experience with SpeedX.

this is the absolute WORST shipping company i’ve ever dealt with. they hire incompetent drivers & thieves. i’ve had multiple packages flat out never delivered, months late, had packages thrown out into my yard with no regard for what’s inside, and the most repetitive issue i encounter is the drivers NEVER drop the package off in the correct location. i’ve had packages delivered to a whole different street, a different building on my road, literally anywhere but my house. amazon, fedex, ups never have any issues. it’s ALWAYS speedx. if you have the option to use any other curriers i would recommend literally any other company. don’t even get me started on the phone number that legit doesn’t work. you’ll either get hung up on immediately or you’ll wait 45 mins and THEN get hung up on. you’ll never speak to anyone. they’re unresponsive to emails. i say this wholeheartedly, i will never be using speedx AGAIN. i’m better off applying for a job with them and delivering my own packages if i want them to arrive at my house🫠 im currently waiting for my packages that we’re supposed to be delivered yesterday, there was an “issue” reported at almost 12 in the morning ?? let me tell you, if the “ISSUE” is that one of those broke ass drivers stole my packages you’re gonna have some real issues. thankya🤗

No communication! I tried to have driver call me, so I could meet them nd they wouldn’t have to drive down my muddy driveway. Instead they just refuse to deliver. I communicated via phone to customer service and via their chat box, with no results. This is not the first time having issues with them. Very displeased

Absolutely the WORST delivery service. Any company that uses this company, I will no longer purchase from that company. SPEEDX keeps saying my address is wrong.... my address is NOT wrong!!! They are a delivery service - they should be able to see what any person can see on Google Maps or any other GPS type service!! I am so sick of this! Do not order from Laura Geller, Rhona Shear, or Soft Surroundings because they use SPEEDX.

This is my first experience with this company, and I'm floored by how bad it is. I'd rate them lower than 1 star, truthfully. I was home and waiting for my package 9/20/26 since I'm used to lots of these last mile delivery services lying about delivery or issues or calling me for clarification. I got a notification, early afternoon, that a delivery had been attempted and my address was wrong. My address is very large on my apartment building so that's simply not true. I am used to this song and dance with UniUni so I immediately went to the website with the intent to add additional instructions to my order in regards to my doorcode and permission to leave it on the porch for when a redelivery would happen. Or to schedule one, if it was automatic. When the AI chatbot basically told me it couldn't help me update information, put me in contact with a representative or anything of that nature - I called. The phone number is not working at all. I emailed them and got an automatic reply a few days later. I have been emailing and checking the status of my order ever since. I have had no follow up about the status of my order or what is going on with it. I emailed the merchant for my order to see if they'd have an easier time reaching a human being to no success with that at all. I am now fighting with the merchant for a refund, who is telling me to contact the carrier - a vicious loop since I cannot contact anyone. I thought UniUni was bad, but at least you can contact a human being with enough force on the chatbot. This is the worst experience I've ever had and I'm now having to be hyper vigilant on telling merchants where I can PLEASE don't let my orders go through these people. I'd even happily go pick my order up if the issue is the volume of orders! But that's not an option. I'm just thankful my package wasn't something special to me. But this is by far the most heinous excuse of a package courier and I have no idea how they've not been shut down yet with all the things I'm reading online.

The delivery person stole my package!

Speed x said they delivered my PKG at my front door but it is nowhere to be found! They took a pic of my PKG, in the driver's hand, and an odd angle of my address but I can't tell if it's on my house. The address on my house has a light above it and my house is white his pic is all black! It's like he was laying on the ground when he took the pic of the address. There were 3 of us looking for the package....not by the front door or by the garage or on the driveway! Temu said they won't issue me a refund because they show the PKG as delivered!!!! Now what do I do??!!! 🤬