Terrible customer service
Terrible customer service! Had to call multiple times, put on hold for long periods of time, only to be disconnected. Automatic responses to emails that do nothing to address or help with issues. They’re tracking shows it’s sitting out their facility but they told me they can’t return it to the return address on the label. They are holding my package hostage.
Reply from SpeedX
Dear Rebecca Hall,
We’re very sorry for the challenges you have experienced with our customer service. We understand how frustrating it must have been to be disconnected after being placed on hold for an extended period and to receive automated responses to your emails.
To help us investigate regarding the delivery of your package and provide the appropriate assistance, please share your SpeedX tracking number. Thank you for your patience and cooperation.
— Alexa