Deborah Alexander

SpeedX Never Picked Up My Package—Then Told Me It Was in New York!

I had an extremely disappointing experience with SpeedX and will never use this shipping company again.

On October 2, 2026, I dropped off a package containing a pair of Hunter rain boots at Bobazona in Tempe, Arizona, a designated SpeedX drop-off location. The package was supposed to be delivered to a buyer through Vinted.

Days passed without a single tracking update. When I contacted SpeedX customer service, a representative told me that my package was at their hub in New York and even confirmed the shipping details. I was assured I would receive an email with further information.

On October 11, I personally returned to the drop-off location to investigate. To my disbelief, **my package was still sitting there! It had NEVER been picked up by SpeedX.**

Because the package was never collected or scanned, Vinted canceled my transaction and refunded the buyer. I lost a $45 sale through no fault of my own.

Thankfully, I was able to retrieve my boots, but only because I took the initiative to investigate the situation myself.

What bothers me most is the lack of accountability and the inaccurate information provided by customer service. How could my package supposedly be in New York when it had never even left Tempe? So basically, the customer service rep, who spoke broken English and was clearly in another country, made it up!!!
I also attempted to pursue the matter through the Better Business Bureau, but my complaint was declined and closed without a resolution.

This experience has completely destroyed my confidence in SpeedX. I followed the shipping instructions, yet I was left to investigate and resolve the problem myself.

**I would not recommend SpeedX based on this experience.** Customers deserve reliable package collection, accurate tracking information, and honest communication when something goes wrong.

I purchased a furniture item through Bed Bath & Beyond’s online marketplace. The item arrived in multiple pieces and the quality did not match what was shown or expected from the listing.

When I tried to return it, I was told I would be charged a $100 return fee. Customer service offered only a partial refund of that fee rather than a full resolution, which made the return process expensive and frustrating.

Overall, the experience felt misleading and the return policy was difficult and costly for the customer. I would be cautious before purchasing large or high-ticket items through this marketplace, especially furniture. I personally will not be shopping here ever again!!!

MacBid is a scam—do yourself a favor and don’t buy from them. I started using it just a week ago and bought several items. It didn’t take long to realize their item descriptions are completely misleading. They label things as “like new,” but what I received was broken, dirty, and covered in cat hair.

Calling something “like new” when it’s literally cracked in half is not a mistake—it’s dishonest. I trusted their descriptions, which is why I didn’t bother paying extra for the $7 insurance. Why would anyone insure an item that’s supposedly in excellent condition?

Now I’m stuck with unusable items and out my money. I learned the hard way—save yourself the frustration and avoid MacBid entirely.