Fast delivery, mesh dress as expected in terms of quality and colour. A little more guidance on sizing would be helpful as I ordered size 10 in the hope it would fit in a while as I'm losing weight. I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I love everything about NFD clothes. It feels like you are part of a positive energy tribe of empowered women; it is so much more than clothes shopping! It hooks you in , the dopamine prints and... See more
Company replied
Beautiful dress! The patterns available are so vibrant and unique. I was concerned I may have purchased the wrong size and messaged customer service. They responded quickly and reassured me my choice... See more
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This was my first NFD purchase and I am really pleased with all 3 pieces- there is a modernity to the outfit, whist at the same time it feels feminine. The colour pink of my items is refreshing cont... See more
Company details
About Never Fully Dressed
Written by the company
The fashion brand that makes you feel as amazing as you are... ✨
Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram!
SHOP NEWNESS
SHOP DRESSES
SHOP NFD CLASSICS
NFD LOYALTY
NFD INSTAGRAM
CONTACT NFD
Never Fully Dressed
Written by the company
- Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
- We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞
We ship worldwide 🚀✨
Free UK shipping for orders over £150 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕
Contact info
Unit E Grangewood House, IG10 3TZ, Loughton, United Kingdom
- 0203 861 5959
- love@neverfullydressed.com
- www.neverfullydressed.co.uk
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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They are doing everything well
They are doing everything well. Just love their collection. Ordering is easy and delivery is fast and the clothes are always nicely packed. Thank you.
September 19, 2026
Reply from Never Fully Dressed
Hi Kim, thank you so much for your 5 star review! We truly appreciate your kind words, we are so pleased to hear this.
Lovely materials
Lovely materials, great designs etc....Unique pieces.
However, time for return to be refunded is too long bearing in mind the price of the items.
September 22, 2026
Reply from Never Fully Dressed
Hello Emily,
Thanks for your review, we are so pleased with your comments about the pieces ordered! We do take on board the return/refund timeframe and this feedback will be shared internally.
Thanks again,
Team NFD
Love the designs and the quality is amazing!
Love the designs and the quality is fantastic!
September 22, 2026
Reply from Never Fully Dressed
Thank you so much!💖 We’re so happy you love our designs and quality! ✨
NFD Customer Service
Disappointing quality and customer service
I spent a couple of weeks deciding whether to purchase a £200 co-ord from Never Fully Dressed, as I wanted to make a considered and sustainable clothing choice.
Unfortunately, the first time I wore the trousers, they split at the seam and exposed my entire behind while I was boarding a busy flight. I had to deal with the embarrassment and inconvenience of this happening in a crowded area.
I contacted customer services with photographs and explained what had happened. I was offered a 30% partial refund to repair the trousers (lol), an exchange subject to availability (lol I never want to wear them again), or a full refund if I returned them. I requested a full refund and explained that I couldn’t understand why I had to go through the hassle of sending them back, and had purchased the entire co-ord, including the matching cardigan, and was unhappy with being left with only part of an outfit because one item had failed on its first wear.
My concern is the poor quality and the lacklustre response about the situation, and I have not received a response to my communication which was admittedly curt during a stressful situation.
For a £200 outfit, I expected better quality and a more considered approach to resolving the issue.
I appreciate that faults can happen, but the quality of a brand is reflected in how it responds when something goes wrong.
Unfortunately, my experience with Never Fully Dressed has been disappointing on both counts.
October 9, 2026
Unprompted review
Reply from Never Fully Dressed
Hi Kica,
We’re truly sorry to hear about your experience and understand how upsetting and embarrassing this must have been. This is certainly not the standard of quality or service we strive to provide.
We appreciate your feedback regarding both the fault and our response, particularly your concerns about co-ord sets. As the items are sold separately, our returns process applies to the faulty item; however, we understand your frustration and will share your feedback with the relevant team.
We have provided a returns QR code to facilitate the return of the trousers for inspection. Unfortunately, while this appears to be a manufacturing fault, we cannot always determine the exact cause. We sincerely apologise for the disappointment and inconvenience caused and appreciate you bringing this to our attention.
Kindest Regards
Team NFD
FAB_U_LOUS on all accounts❣️
September 23, 2026
Reply from Never Fully Dressed
Hi Lisa,
Thank you so much for this fabulous review!
We’re so happy to hear you’ve had such a wonderful experience with us. Your support means the world to our team, and we hope to keep bringing you lots more NFD magic!
Kindest regards,
NFD Customer Service
Fantastic customer service
There was a problem with my delivery, but the customer service was excellent and had a solution for me. Also the clothing is gorgeous!
September 23, 2026
Reply from Never Fully Dressed
Hi Eileen,
Thank you for taking the time to leave us this 5* review!
We’re so glad our customer service team could help resolve the delivery issue and make things right for you. It’s wonderful to hear that you love our clothing too! Thank you for your support, and we hope to see you shopping with us again soon.
Kindest regards,
NFD Customer Service
The product i bought was exactly what I…
The product i bought was exactly what I had seen on the site,the quality was very good, the color wonderful and the size perfect. I will definitely buy from here again
September 23, 2026
Reply from Never Fully Dressed
Hi Katerina,
Thank you for your wonderful review!
We’re so happy to hear that your item was exactly as you expected and that you loved the quality, colour and fit. It means so much to us that you’re happy with your purchase, and we can’t wait to welcome you back for your next NFD order!
Kindest regards,
NFD Customer Service
Great experience
Great service. Fast and good quality clothes. I have a lovely top and skirt for my brother’s wedding.
September 23, 2026
Reply from Never Fully Dressed
Hi there,
Thank you so much for leaving us this lovely review,
We’re delighted to hear you’ve had a great experience with us and are loving the quality of your pieces. Your top and skirt sound perfect for such a special occasion! We hope you feel amazing wearing them to your brother’s wedding and have the most wonderful day.
Kindest regards,
NFD Customer Service
Lovely pieces
Lovely pieces , feel very special in them.
Excellent after sale service & fast delivery
September 23, 2026
Reply from Never Fully Dressed
Hi Sandie,
Thank you so much for taking the time to leave us this 5* review!
We’re so happy to hear that you feel special in your NFD pieces and that you’ve had a great experience with our aftercare and delivery service. Your kind words mean so much to us! We hope you continue to love your pieces and feel amazing wearing them.
Kindest regards,
NFD Customer Service
Had to return a skirt and super easy…
Had to return a skirt and super easy and quick. Love my purchases!
September 22, 2026
Reply from Never Fully Dressed
Hi there!
Thank you so much for your lovely 5* review!
We’re so happy to hear that you found our returns process quick and easy. Thank you for your support and for shopping with us, we hope you love your purchases and can’t wait to see you again soon!
Kindest regards,
NFD Customer Service
Disappointed with service
Disappointed with service. Ordered an item for next day delivery. Advised cut off is 3.30pm just for it to be sent out next Business Day. Told them it wont arrive in time for the reason I need it. Advisor said they would try to get the courier not to deliver. I am going on holiday so this item is going to be left unattended and will be sent straight back on my return. Conflicting advice given by representatives of what they will try to get courier to do. Its a waste of time to get a courier to deliver when I wont be there to accept the item. Item likely to be left on doorstep leaving it open to be stolen. Ignoring customer wishes not to deliver or get this returned to sender. They have three days before this item is expected to be delivered but advise they cant stop it even with this amount of notice. If this item gets stolen its the fault of the company as I have asked for this not to be delivered.
Even after asking not to have any further correspondence by email unless it was information about the courier you still responded so ignoring customer wishes. There was no new information in the response apart from apologising but the response was unnecessary as had asked not to be contacted.
October 10, 2026
Unprompted review
Reply from Never Fully Dressed
Hi there,
We’re very sorry to hear about your disappointing experience and understand your concerns about the delivery arriving while you’re away.
Our next working day delivery service operates on business days, so orders placed on a Friday are scheduled for delivery on Monday.
We have contacted the courier to ask whether the delivery can be stopped and the parcel returned to us. Unfortunately, we cannot guarantee that this will be possible, but we will keep you updated by email as soon as we receive a response from them.
We apologise for the inconvenience and frustration this has caused and appreciate your patience while we await the courier’s response.
Kindest regards,
NFD Customer Service
Reply from Never Fully Dressed
Hi There,
We are sorry to hear this. We pride ourselves on the quality of our products, I would love to hear more on this if you're happy to email love@neverfullydressed.com 🩷
Everything fit well and the order was…
Everything fit well and the order was very quick to arrive.
Only thing i would complain about is the quality of the top does not represent the prize
September 22, 2026
Reply from Never Fully Dressed
Hi Alexandra,
Thanks for your message.
We hope you love your pieces!
Do let us know if there is anything else we can do to assist.
LOVE
NFD
Easy to order
Easy to order
No customs
Replied to email immediately
No problem with return s
September 22, 2026
Reply from Never Fully Dressed
Hi Sinead,
Thank you for your feedback, we really do appreciate it!
Kindest regards,
NFD Customer Service
❤️❤️❤️❤️
Just love the clothes. They fit so well and such good quality. Feel like they are really something special.
September 22, 2026
Reply from Never Fully Dressed
Hi Nicky,
Thank you so much for your lovely feedback! We are so thrilled to hear you love our clothing!
We cannot wait to see what you purchase next 😍
LOVE
Team NFD
Provided Confidence!
Beautiful dress! The patterns available are so vibrant and unique. I was concerned I may have purchased the wrong size and messaged customer service. They responded quickly and reassured me my choice would be accurate. Awesome company, will definitely purchase more from them in the future.
October 7, 2026
Unprompted review
Reply from Never Fully Dressed
Hello Molly,
Thank you very much for your five-star review. We are delighted to receive your feedback and are pleased that our customer service team was able to assist you promptly. We look forward to welcoming you again!
I love the reversible jacket
I love the reversible jacket! Great quality and two entirely different looks on each side. Fits tts and I will be ordering more. It takes a minute for delivery but worth the wait!
September 22, 2026
Reply from Never Fully Dressed
Hi Vanessa,
Thank you for your feedback! We are so pleased to hear this.
I love the product
I love the product, the material, the communication from never fully is dressed is always so wonderful ! I wish I could afford more of their stuff 😍😍
September 22, 2026
Reply from Never Fully Dressed
Hi there,
Thank you so much for your lovely 5-star review! It means so much to us to hear how happy you are with our pieces and the service you receive from our team. We really appreciate your kind words and support, and we hope to see you in NFD again soon! 💕
Fantastic, flattering dress!
I ordered my dress for a wedding in Australia. It came really quickly and is the most beautiful dress. I got so many compliments and couldn’t get over how flattering the mesh dress is. I’m a size 12, petite but ordered the 14 - just incase. However, I will be ordering the 12 for my next dress.
September 21, 2026
Reply from Never Fully Dressed
Hi Abi,
Thank you for your 5* Review ! We are so thrilled to hear your dress arrived on time for the wedding and that you loved how this dress looked!
We cannot wait to see what you order next!!
LOVE
Team NFD
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