Commense Reviews 

8,297
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,243 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful clothing options, featuring trendy styles and very good quality materials that feel luxurious. Shoppers frequently mention that the customer service team is prompt, direct, and exceptionally helpful when dealing with questions. However, some reviewers were not happy with the return process, noting that they had to pay expensive shipping fees for sending items back. A few shoppers also noted sizing issues, mentioning that items were sometimes too large or small compared to expectations. Others pointed out strict return conditions or delays when trying to resolve issues with orders.

What people talk about most

Product

Clients share positive opinions on product, praising the beautiful, high-quality, and trendy clothing items... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising friendly and professional... See more

Return policy

People report positive experiences with the return policy, frequently praising the smooth process for credit... See more

Order

Users describe positive interactions with order, expressing widespread satisfaction and planning to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased several items from Commense. Their website has the most interesting clothing I have seen for reasonable prices anywhere. I recently needed to return two items that were too small. Aft... See more

Rated 5 out of 5 stars

I can’t say enough about this company. First of all I just love every purchase I make. The quality for the pricing is amazing. I recently purchased a two piece outfit and it was too big. I repurchased... See more

Rated 5 out of 5 stars

My first experience ordering from Commense. All items ordered were great quality and beautiful dresses. A few dresses fit and kept and a couple did not which I needed to return. I contacted customer... See more

Rated 5 out of 5 stars

This is my third order from Commense. I am allergic to polyester and many other materials so i am glad to find quality items i can wear. Once i got familiar with their sizing and return policy it beca... See more


Company details

  1. Clothing Store

Written by the company

To new beginnings, let's COMMENSE Sleek, classic, with a twist. We’re a fashion house focused on everyday luxury and obsessed with comfort and exceptional quality with sleek designs. We believe in looking like a million bucks, not spending it – which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We believe in feel good colors, even black and navy makes you feel best, we are here for that. And of course, we think shopping should be fun. Consider this your new beginning, a fresh start to be yourself. Welcome, we’re glad you’re here. Let’s begin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(8,297)

3,171 reviews in the last 12 months

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Rated 4 out of 5 stars

I ordered three items

I ordered three items. All three were super cute, stylish and affordable. I had a fit issue with the dress, but I was able to find a solution with customer support of Commense. I would order again.

October 13, 2026
Unprompted review
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Rated 3 out of 5 stars

Quality very mid - not sure if it would survive after a few washes

The customer service was fine I requested a return and refund for 2 of the items I got and they responded back with the option to get full credit apply to next purchase (nothing is returned) or 50% refund while keeping the items or full refund but then I have to pay for the return.

My biggest issue is more with the quality of the clothes, it feels like a lower tier Zara despite all of the well taken photos - the quality is just not there but they look nice. I just wouldn't be confident it would survive more than a few washes.

October 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company! Very happy with their products as the quality is amazing and clothes so stylish and pretty! Also customer service is just brilliant! Always happy to help! Definitely will buy more! Thank You!

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have always had a great experience…

I have always had a great experience ordering from COMMENSE. If there ever was an issue it has been resolved to my satisfaction. Their products are very nice and I have bought quite a lot from them.

October 13, 2026
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Rated 5 out of 5 stars

Decent clothes, amazing customer service

The after sales service is amazing. So fast and so efficient and the refund options are so smart! The clothes are decent but maybe because I’m petite so some of the clothes don’t hang on me as nicely as I thought.

October 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Commense

Hi, over the last six months I have started ordering most of my clothes from Commense. I was nervous at first as I usually shop in person. I can’t tell you how happy I am that I gave Commense a try. The clothes are better quality than my normal Anthropology purchases at a fraction of the price. Customer service is attentive and goes the extra mile to ensure that you are happy and satisfied with your purchases.
But the most important part is I feel chic, comfortable and confident when I wear the clothes and get tons of compliments. Give Commense a try!

October 13, 2026
Unprompted review
Rated 2 out of 5 stars

Don’t bother ordering

Don’t bother ordering. I wasn’t aware it was coming from china. When it did arrive the white shirt was actually a horrible shade of pink. Customer service and the returns process is rubbish as even though they sent a different item to the one I ordered I was responsible for shipping and return charges!

October 13, 2026
Unprompted review
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Reply from Commense

Hi Laura,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by your recent experience with Commense. We highly appreciate your understanding and are committed to addressing your concerns.

Please rest assured that we take all customer feedback seriously, and we are actively working to find a resolution that meets your satisfaction. Our goal is to ensure a positive shopping experience for all our customers, and your input is invaluable in helping us achieve that.

Commense Customer Support Team

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Rated 1 out of 5 stars

Terrible

Terrible. Bought this blue/ white line set and pants the too short and big. Nothing close to what u see. For return you have to get authorization by email and no one responds to email till days of return is over. Horrible.

September 16, 2026
Unprompted review
Commense logo

Reply from Commense

Hi Akram,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by your recent experience with Commense. We highly appreciate your understanding and are committed to addressing your concerns.

We failed to locate your order due to insufficient order info, could you please contact us again at service@thecommense.com? Kindly indicate in the email that you've left a review on Trustpilot. We are also available on social media. Facebook: @Commense // Instagram: @commense.official

Please rest assured that we take all customer feedback seriously, and we are actively working to find a resolution that meets your satisfaction. Our goal is to ensure a positive shopping experience for all our customers, and your input is invaluable in helping us achieve that.

Commense Customer Support Team

Rated 5 out of 5 stars

QUICK RESPONSE TO RETURN

I had a return and they responded very quickly and gave me three options. I chose the option of keeping the clothes and I was able to keep the clothes that were too small for me (maybe I will loose enough to fit into them) but was given credit in the same amount.

October 7, 2026
Unprompted review

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