I spent a couple of weeks deciding whether to purchase a £200 co-ord from Never Fully Dressed, as I wanted to make a considered and sustainable clothing choice.

Unfortunately, the first time I wore the trousers, they split at the seam and exposed my entire behind while I was boarding a busy flight. I had to deal with the embarrassment and inconvenience of this happening in a crowded area.

I contacted customer services with photographs and explained what had happened. I was offered a 30% partial refund to repair the trousers (lol), an exchange subject to availability (lol I never want to wear them again), or a full refund if I returned them. I requested a full refund and explained that I couldn’t understand why I had to go through the hassle of sending them back, and had purchased the entire co-ord, including the matching cardigan, and was unhappy with being left with only part of an outfit because one item had failed on its first wear.

My concern is the poor quality and the lacklustre response about the situation, and I have not received a response to my communication which was admittedly curt during a stressful situation.

For a £200 outfit, I expected better quality and a more considered approach to resolving the issue.

I appreciate that faults can happen, but the quality of a brand is reflected in how it responds when something goes wrong.

Unfortunately, my experience with Never Fully Dressed has been disappointing on both counts.