Cabify Reviews 

Prefer cabify over standard taxis when travelling spanish cities. The cars are consistently clean, drivers are polite, and ride is transparently shown before booking. A very dependeable transport service.

Nothing transparent with the rate

About two weeks ago I hired the Cabify services. I decided to use this app because the route I wanted to make was cheaper. In summary, it indicated that the price would be approximately €23 and (without informing me at any time of this during the journey to be able to decide if I wanted to continue or not) when I arrived at my destination I received a message from Cabify indicating that the final cost of the journey was going to be €51 due to high demand. The issue is that this change cannot be made without informing during the journey, because the customer has the right to decide whether he wants to continue the route or cancel the trip. I contacted the customer service and their solution has been to point it on the invisible typewriter. As fortunately today there are several companies that offer this service, I strongly recommend that you use another one, to avoid these problems, because it has not been an increase of €5, it is that they raised my rate more than double, it is an outrage.

I got scammed by Cabify.

So I asked for a ride, and the driver pulled over at the next street because of their shitty GPS. I messaged the guy telling him I'm over here with my cat and her stuff, and ask him to come over to where I am, and he refuses do that because of what the app shows him.

I'm standing on the street in the middle of the night with my cat, my driver waiting on a different stop, so I cancel the ride to ask for another one. I get charged because of their waiting time, and no other driver accepts my request.

So I use Uber, get a ride, and arrive like 30-40 minutes late to where I'm going. And then I message the Cabify customer service explaining the situation. They answer politely and tell me I will be reimbursed the money (about 4000 pesos). I'm happy about it, BUT THEN the next day I get another notification telling me they will reimburse me the 10.000 pesos, which I have no idea about, why would they reimburse me some other money that they have no right to charge me anyway. So the next day I get reimbursed 4.000 pesos, and then somehow 6.000 pesos. So effectively they did charge me those 4.000 pesos by taking away 10.000 more on my card and only returning 6.000 of it. I message them about it in the same thread, and they tell me it takes a few days to reflect on my card??? without ever addressing the extra 10.000 pesos charge.

I tell them I will delete my account which I did. They never had drivers anyway, and always showed the wrong spot and the drivers always cancelled on me the last minute. The worst company ever.

Worst Taxi company ever. Arranged for a pick up at the terminal in Barcelona but the driver never showed up.

In the app they kept sending pictures of drivers that also never showed up. They did NOT answer their customer'service' by telephone.

They stole the money from my creditcard though with false tracking printscreens of drivers. Criminal organisation!! DO NOT USE!

Generally Freenow taxis are more plentiful and is easier and faster to book. I will not use Cabify ever again as I had the worse experience with a rude driver who not only got our pick up location wrong and refused to come back. I travel the world and never have encountered such a bad driver. Made a complaint with the company and never received a response.

It is a scam company be aware of that. They charged me waiting time of 5 euros because the driver went to a wrong location not the pickup one specified in the app. They charged me the time he took to come to the right location. They are refusing to refund the amount to my credit card. Avoid it. I have always been an Uber client. But Uber wasn't available in the area. It was my first and bad experience with them.

We generally visit Spain for a couple of months at a time, a couple of times a year and have spent time in all the large cities. So, we have a lot of experience. No ifs, no buts, Cabify Sevilla is the worst taxi app we have ever experienced in Spain. Actually, to be accurate, there's not much wrong with the app itself, just what happens when you use (or try to use) it. If your taxi actually arrives And actually takes you to the location you requested, you should immediately rush out and buy a lottery ticket, because days that lucky only happen once in a lifetime!

Ordered a cab from the hotel I was staying in H10 Itaca Barcelona and the driver said he had arrived but was not outside was charged even though apparently he was on the other side of a dual carriageway and it was my fault , very poor service

We download app after F1 Barcelona, we prepay on credit card and and was waiting for transport to our hotel halfway to Barcelona, all drivers in near distance refused because they only want to offer transport to Barcelona, we had to cancel drive and then they offer the trip to hotel for 120 € !! We didn’t get our money returned from Freenow. This company are a taxi mafia and to all costumers … don’t trust them

One of the worst customer support experiences I have ever had. A cancelled ride resulted in multiple pending card authorizations, and despite repeated attempts to contact support, I received no response. A company handling customers' payments should provide timely assistance, but that was completely missing. Very disappointing.

Driver took a long time to arrive and then drove right past us. We tried to flag him down, but he had no intent on stopping. So, we cancelled the ride - which is likely what he intended, but this is a completely unreliable app/ride program in Barcelona.

On May 30, 2026 I ordered Cabify. It took a driver more than 30 minutes to arrive, driver never came to the pick up point assigned by the app instead she was far away, I contacted the driver trying to explain to her where I am finally she was able to reach me. Though I got charged extra for what so-called waiting time where in fact it wasn’t waiting time. It was a drivers mistake stopping in the wrong spot and actually I am the one who’s supposed to charge for waiting time for waiting more than 30 minutes to be picked up.
Veri indepedibke service over all as few days ago i was about to miss my train since cavity wasn’t able to connect me to a driver in Seville
Not sure if I will ever use this company

Driver never arrived at my pickup point in Sitges (May 21, 2026), canceled the ride on his own initiative, yet Cabify charged me €10 for an alleged "waiting fee."

I contacted support multiple times. They claim the driver waited 7 minutes and sent me a chat message — but when I specifically requested proof, they refused to provide any GPS data or chat logs.

As compensation they offered €10 app credit, which is useless to me as a tourist with no plans to return to Spain within 6 months.

Three rounds of support emails, zero evidence provided, zero refund. Case #72454616.

Beware if you're a tourist — if a driver cancels on you, you may still get charged with no way to get your money back.

I requested a ride in Barcelona; the driver arrived within 10 minutes as expected, and the journey was completed within 23 minutes. However only after disembarking did it become obvious that the driver had been dishonest; cancelling my pre-approved ride, then adding a new journey with a 50% extra cost, making it significantly more expensive than the uber I’d used the day before and the local taxi I’d used earlier that day. The driver had reported I’d asked to make an additional stop and the map of the journey clearly shows his taking a loop to deliberately extend the route to ‘prove’ this was the case.
My main concern really is that I was clearly displaying a sunflower lanyard, which visibly identifies me as someone with hidden disabilities and therefore, probably also an easier target for erroneous transactions: thankfully my credit card provider were much more helpful than the cabify agent who responded to my concerns raised in-app.

I would definitely NOT recommend using this service in Barcelona because uber have been reliably and consistently cheaper, widely available and there are literally hundreds of local taxis, which are strictly regulated, available to hail during the day and late into the evening.

We pre-booked an early morning taxi from our rental apartment to Valencia airport and had a great experience. The price was very reasonable, the driver arrived exactly on time and was very helpful and polite despite admitting to having poor English. He was smartly attired and friendly and drove professionally.

If I could give a 0 I would: I used Cabify once with my Credit Card and have been charged 12 times - one ride in Argentina cost me more than the double of the price, over 100 Euros. Stay away!!!

Very disappointing experience with Cabify.

The app accepted my parking location, required me to upload a parking photo, and gave absolutely no warning that the vehicle was parked incorrectly or that I could receive a fine. Naturally, I assumed everything was fine because the trip could simply be ended in the app without any issue.

Afterwards, I was suddenly held fully responsible for a fine. Customer support only sent generic copy-paste responses and completely avoided taking any responsibility for the shortcomings of their own system. Apparently the app can verify photos and locations, but cannot warn customers when they are about to make a mistake that leads to extra charges.

What disappointed me most was the way customers are treated once a problem occurs. There was no real attempt to help, no understanding, and no fair solution offered. The responsibility is placed entirely on the user, even when the app itself gives every impression that everything is correct.

Because of this experience, I will never use Cabify again and I would strongly advise others to be very careful when using this service.

I ordered a car on arrival at Alicante airport. The driver was 2 minutes away and then just turned around and drove away in the opposite direction! Sent him messages and no reply, so I had to order another driver. I tried to use the service a few times while I was in Santa Pola and never got a driver. Why advertise as available in the area of they are not? Don't waste your time downloading the app, use Uber instead!

I have used taxi services all over the world, and I have never experienced anything as bad as this.
Today in Alicante, I ordered a Cabify while we were in a park, far from the city center. I was traveling with my four-year-old child. There was no option in the app to add a note or indicate that I was with a child.
The driver arrived and immediately refused to take us because I had my child with me. Instead of helping or explaining properly, he acted annoyed and said it was my responsibility to notify them. When I asked how I was supposed to do that if there was no option in the app, he responded: “That’s not my business. Go find your way.”
He then left us there.
Being left in the middle of nowhere with a young child is unacceptable and unsafe. This is not just bad service — this is irresponsible and unprofessional behavior.
I strongly advise families to think twice before using this company in Alicante.

70% of the time it works. But too often I have waited 10 minutes and then the driver cancelled the job. They need to run a tighter ship. May as well take public transport if you are left sitting around for 20 minutes waiting