A returning customer. Recommended company, check the type of vehicle you are ordering - is it suitable for you?
A returning customer of the company, loves the fast and efficient handling. Most of the time I got good/reasonable vehicles. A few times there were vehicles with relatively high mileage or a very stiff clutch that was not comfortable to drive. In my last rental, I ordered a hybrid car, especially since most of my trips were city trips. In reality, I received a car that is difficult to define as a hybrid - a Suzuki Vitara that runs on a gasoline engine all the time and has some kind of electric auxiliary motor, but it is not really a hybrid car (in terms of economy). The car does not drive even for a single moment on an electric motor alone. Also, the car looks very outdated inside.
Reply from TopCar
Dear customer,
Thank you very much for being a loyal returning customer and for taking the time to share your detailed feedback with us. We are glad to hear that you consistently appreciate our fast and efficient service.
We sincerely apologize that your recent experience with the vehicle did not fully meet your expectations. Regarding the Suzuki Vitara, this model utilizes a Mild Hybrid (MHEV) system, where the electric motor acts as an assistant to the petrol engine to improve efficiency rather than driving independently on 100% electric power. We understand how this can be disappointing when expecting a full hybrid experience, and we appreciate your feedback regarding the interior and the clutch comfort on previous rentals.
Your comments are incredibly valuable to us as they help us monitor and improve our fleet. We will share this information with our maintenance and operations teams to ensure we provide a better experience on your next visit.
Thank you again for your loyalty, and we hope to welcome you back soon with a vehicle that perfectly suits your needs.
Best regards,
The TopCar Team
