inDrive Reviews 

I don’t know what’s wrong with your fare system, but you’re charging 200–250 PKR for a trip that takes only 12 minutes, and drivers are offering fares as high as 350–400 PKR. Because of these unreasonable prices, no one is willing to accept the ride. Why should passengers pay such high fares for such short distances?

I’m really disappointed with inDrive. Instead of making rides affordable and convenient, you’re making things more difficult for passengers. I’m seriously thinking about deleting this app and switching to Yango, because your pricing system is becoming frustrating and unfair. Please fix this issue and take action against these excessive fares. 😡

I cannot understand for the life of me why drivers are allowed to cancel rides after increasing the suggested fair greatly. Not to mention the wait time is ridiculously long only for your ride get canceled absurdity. It's as if a costumer requesting a ride is merely a suggestion and that you arriving to your destination is them doing you a favor. The drivers that actually do pick up are professional and polite but at that point it's not even worth a good review. Do better in drive.

Most drivers should be changed. They book and wait, and then five minutes later the driver cancels the reservation. They're never sure about the location, either before or after. What GPS do you use? Grab will be more expensive but the service is worth the price difference.

Bare theedh log hoindrive drivers n team 120 for twenty five minutes hona Aap log janmuch kar usse zada time dhite what is this

I booked a cab at the almaty international airport and the driver came and then after meeting him he just said Indians are yuck and that we smell and said to cancel the ride and just drove away. The car is Toyota Camry and number plate is 070WK002

A frustrating experience from start to finish. The app’s UX is clunky and unnecessarily inconvenient, with basic interactions often feeling harder than they should be.

The bigger issue, however, is the service itself. Drivers frequently appear to mark themselves as unavailable or otherwise manipulate availability, which can make it difficult to get a ride at the quoted price and feels like an attempt to extract a few extra bucks from passengers.

The vehicle quality is also inconsistent. While there are some exceptions, many of the cars I’ve encountered are old, poorly maintained and below what I would consider an acceptable standard for a paid ride service. The overall experience can feel uncomfortable and, on occasion, raises legitimate safety concerns.

There are clearly some decent drivers and cars, but the combination of poor app design, inconsistent service, questionable availability practices and unreliable vehicle standards makes this difficult to recommend.

Driver ask for extra fare after accepting ride and said he will not pick and cancel when I made complaint the support team did not help

So I started taking indrive a lot most of them is for moto rides and I don’t like it at all it’s either they arrive late or the motor is in bad state and they don’t wanna go from the way you want like l’autoroute for example I always take moto rides cause I’m late if I wanna go in the normal way I would take car or even go by tram I wouldn’t care about getting on motor and risk myself c’est était très mauvaise expérience par example la conductrice d’aujourd’hui était en retard la moto était en mauvais état et beaucoup trop petite pour deux personnes makifihash hta hiya tellement knt ranti7 ch7al mn mra, hiya elle ne maîtrisait ni la conduite ni l’itinéraire et la course était tellement dangereuse qu’elle n’a même pas pu la terminer I needed someone else to pick me up not talking about them always increasing the ride price and getting to be picked up by some weird men I would never want that anymore
And not talking about the motor itself ghir li endo shi 33 ula c50 wanna go for indrive which is crazy u ch7aaaaaal mn défauts

The drivers are unprofessional, their cars always smell bad, and most of the drivers behave like bus conductors. I have booked over 500 rides, and 99% of the drivers are thieves, as they keep asking for extra payments, and once they receive the extra payment, they cancel the ride anyway. The customer service of inDrive is uneducated and unprofessional. If we complain to them, instead of taking any action, they keep saying “sorry,” just like little kids. inDrive should be banned all over Pakistan for their unprofessional behavior.

Very disappointing experience with inDrive. The driver asked me for an extra amount, so I simply asked him to show me the fare in the app.
Instead of showing me the fare, he became extremely rude, said he would take the package back, and then literally snatched the package from me and took a U-turn.
I reported the incident to inDrive, but this experience was extremely upsetting and unprofessional. Customers should not be treated this way, especially when they are simply asking for clarification about the fare.
Very poor experience with the driver.

Please do not use card payments, once your ride is cancelled you won't get your refund. Keep that in mind,I did not get my refund twice now.

Most of the time drivers not accept ride even not give their offers. Thats so frustrating!!

What is happening with some drivers insulting, harassing, and attacking innocent people is extremely serious and completely unacceptable. It cannot simply be treated as an ordinary disagreement. How can drivers using the app be allowed to threaten people’s safety, attack them, and use the worst insults and racist abuse against them?

What is the fault of the children, young men, and young women who may be exposed to such behavior? Has people’s safety and dignity become something that can simply be ignored?

I hope that the police and relevant international authorities will intervene and investigate these incidents seriously, and take the strongest legal action against anyone proven to be involved in assault, threats, or abuse. If it is proven that this app repeatedly poses a danger to users’ safety and fails to protect people, I hope that the relevant international authorities will take action to shut down the app permanently in order to protect people.

The safety of children, young people, and women is not a game, and human dignity is not something that any driver or company has the right to treat with such disregard.

Driver Feedback – inDrive

As a driver, I’m extremely disappointed with the current inDrive system. The lack of proper passenger categories is a major problem. Passengers will sometimes book a 5-seater vehicle for 5, 6, or even 7 people, and you only discover this after driving 5–8 km to collect them. This wastes the driver’s time and fuel.

Waiting times are another issue. Drivers can arrive at the pickup point and wait 5–10 minutes without receiving any compensation. If the passenger doesn’t show up and the driver has to cancel, the money is placed on hold pending an investigation. This puts the driver at a disadvantage.

The voucher top-up system is also inconvenient. Some outlets do not sell the required vouchers, and once a driver runs out of balance, they have to stop working. Bolt and Uber have much better and more convenient payment systems.

Payment problems are another serious concern. When a passenger does not pay, the driver is the one who suffers. Even after reporting the issue, there seems to be very little support or protection for drivers.

PayShap is also not an ideal solution. Passengers often wait until they reach their destination before making payment, which puts the driver in an uncomfortable position of having to ask for payment. In places like Gqeberha, asking passengers to make payments directly can also create unnecessary safety concerns.

A proper card payment system, where the passenger’s fare is automatically deducted and secured through the platform, should be the standard. Drivers need better protection, fair compensation for waiting time, clearer passenger categories, and a safer payment system.

Unfortunately, because of these issues, I will be returning to Bolt and Uber. inDrive has potential, but the current system makes working as a driver unnecessarily difficult and risky.

1 Star | Extremely Poor Customer Support and No Refunds

I am extremely disappointed with my experience with inDrive and especially with the way my complaints have been handled

It has now been one month since I reported a driver who charged me an additional Rs 50 and despite repeated follow ups I still have not received my money back

What concerns me most is the lack of meaningful customer support Every time I contact them I receive responses that appear to be AI generated rather than having my complaint properly reviewed and resolved

Unfortunately this happened again yesterday when another driver charged me an additional Rs 40 even though the agreed fare was already shown in the app

I reported the matter immediately but once again I have received no meaningful resolution

I understand that inDrive may take disciplinary action against drivers but that does not recover the money taken from the customer

After two separate incidents and one month of waiting I have completely lost confidence in inDrive

Customers should not have to repeatedly chase support to recover money that they were improperly charged

Very disappointing experience and I cannot recommend inDrive based on how these complaints have been handled

Dear inDrive Customer Support,

I am writing to formally follow up on my previous report regarding a cellphone that I suspect I left inside an inDrive vehicle during our trip from Rockwell to Azure Residences, Taguig, on July 30, 2026 about noon time.

The cellphone is a Samsung Note 8. I reported this matter to inDrive Customer Support shortly after I realized that I may have left the phone in the vehicle. Unfortunately, despite my previous reports and follow-ups, I have not received a satisfactory response or any resolution regarding my missing cellphone.

I stayed in the Philippines for approximately one month and continued waiting for assistance from inDrive regarding this matter. However, I am now back in the CNMI and would like to make one final request for your assistance in locating and recovering my cellphone.

I respectfully request that inDrive review the trip details and contact the driver who transported us from Rockwell to Azure Residences on July 30, 2026, to determine whether my cellphone was found or left inside the vehicle.

Since I am now back in the CNMI, please contact me through the following:

Mobile: +1 (670) 285-1401

I would appreciate your prompt attention to this matter. I hope inDrive can review my previous report and take the necessary steps to assist me in recovering my cellphone.

i wish there is a 0 star option, a joke of a company like i said in my last review, i work with them , they are promoting Incompetente people who have connection with people with higher positions, and get this , telling everyone else that it is due to that person's hard work, while the same persons, gets all the priviliges, and benefits they did not even ask for, and move them for a senior position, these are the ppl who look after you in the customer service departement, who you think you can trust to submit your complaint or get your stolen money or package, but trust me these ppl will not help you, because they do not know anything about the product , get promoted to a higher position because it was bestowed upon them by their relatives or freinds, indrive mena division is the worst , do not use this app , coming from someone who knows them very well

The most unprofessional rides app i ve ever used .

1 star is honestly too generous.

I have been using inDrive regularly, but my recent experience has left me extremely frustrated.

On 14 August 2026, I requested a ride to work from Katlehong for R189. After the driver accepted, the app incorrectly showed that the driver was already outside my home, when he was actually still about 5 minutes away. The app was showing waiting time, so I cancelled because I did not want to be charged extra because of an apparent app/location issue.

The app told me my refund would be available within 3 business days.

On 15 August, I had another issue. I requested a ride for R201, but after accepting, the driver was travelling in the opposite direction from my home, towards Vosloorus, instead of coming to collect me. My shift started at 23:00 and I was already running out of time, so I had to cancel.

Once again, the app said my funds would be refunded within 3 business days.

Today is 25 August and I am still waiting for approximately R390.

I have contacted inDrive through their website and by email today, 25 August, and I am now waiting for them to resolve the matter.

What makes this particularly frustrating is that these were not cancellations because I simply changed my mind. Both rides involved problems outside my control, yet I am the one left waiting for my money.

I have screenshots and records of the rides and the refund messages.

I am extremely disappointed with this experience. A company should not tell a customer that their money will be refunded within 3 business days and then leave them waiting for 11 days.

I hope inDrive takes this complaint seriously and returns my money.

My experience with inDrive has been terrible. Drivers frequently call and demand more money than the price agreed through the app. When I report this behavior, some drivers falsely claim that I did not pay them. Customer support does not seem to take these complaints seriously or investigate them properly. The app feels unreliable, and passengers are left without meaningful support when problems arise. inDrive needs to hold drivers accountable and improve how it handles customer complaints.