Reserve2 Hotelguides Reviews 

Courteous, thoughtful engagement. Super helpful!

I was not informed about an extra charge for a travel pass !!! Do not want that charge! Please remove it. Was also not told ahead of time that i could not cancel my room!! Very dissapointed!

The person I talked with was very friendly and professional, and in my eyes did an excellent job. I just gave this a 4 instead of a 5 through no fault of his. It took me by surprise when he said a $250 deposit would be on hold on my card. I am angry about that and took it out on him, but he kept his cool and remained very polite to me, which is more than I deserved.
Anyway, the interaction with him was excellent but I am angry about the deposit after I’ve been a guest for many, many years with no issues. I have done nothing to warrant having to pay a deposit and if I wasn’t so tired and willing to do anything for a bed and shower, I would have told him to forget it and gone on down the road to a place that treats guest with dignity rather than suspicion.

Very kind, knowledgeable young lady. I appreciated her assistance.

Nice , courteous and informative

Ramel was very kind and helpfil . He was knowledgeable about everythjng j asked him about and he was so coirteous !

Representitive was kind and understanding.

John was exceptional. Very professional, kind and offered Refund Insurance for my room. Very courteous and has a pleasant voice. Great job!

Ms.Salanna was a very good representative and very knowledgeable.

My experience was great! Very professional and answered all my questions with ease!

John answered each question I posed. He was patient and kind, professional and knowledgeable.

Lied to me about best rate. Must have $250 credited to my credit card or no payment al all. Thank you.
Rebel Umphlett

Talking to a robot is not the way to go when making a reservation. The robot was rude, a liar and manipulative. I was charged $78 for recovery fees. Recovery from what. Zero cancellation. Not satisfied at all. If I could have rated a zero I would have. The staff at the hotel were great. Speaking to a human is the way to go verses IA. Don’t get suckered in by IA

Because your AI did our reservation and it put us for the wrong date we needed to be put in a hotel tonight and it went ahead and put us that we can go in there after 3 PM and that’s not what we need. We need to go in there now at 2 AM and check out in the morning.

Clear reception. Knowledgeable representative. Very polite.

Jolene was very patient and helpful during the search process as most of the hotels near us are already fully booked due to the hurricane damage. By the 10th try, she was able to locate an available room at an affordable price, close to where we live. With our power being out for two days I didn’t want my two kids spending another stressful night in the dark so we were desperate. Thank you so much for your help!

I called at 2:30 am in desperate need of a hotel room immediately. I couldn't get the person to shut up long enough to understand I wasn't looking for a 3 pm check-in, but she said she understood and my card would not be charged until I checked in. When I reached the hotel, there was no reservation for me and no rooms available, plus my card had a $20 charge for this so called service. I had searched for and thought I was calling a specific hotel, not a 3rd party service I didn't need. I feel like I was scammed. Honestly, when I hung up the phone, I told my husband, "I feel like I was just talking to AI. She never shut up while I was talking. She just went on with her memorized pitch." We ended up sleeping for a couple hours in our car.

Update: I just found another lie. Their TrustPilot page says they don't ask for reviews. That's how I got here! I got a text asking for a review!

I was not told that my card would be charged a month in advance for a stay with your property in November. My card was charge & brought my account into the negative.
It was cancelled & the charge was reversed by Res & fully refunded. However, that should have been disclosed prior to me giving my debit card information.
Won't be booking with this property ever again.