Reservations.com Reviews 

3,346
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are extremely helpful, polite, and efficient when handling hotel reservations. Consumers deeply appreciate the patient and clear guidance provided by agents during the booking process, making everything entirely smooth, highly pleasant, and very easy. Some reviewers were not happy with unexpected pricing issues, noting that they were overcharged or encountered confusing billing details during their trip. A few other people also felt that certain reservation details were occasionally mishandled, leading to extra unexpected payments or required room changes right upon arrival at the hotel.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how agents are very helpful, friendly, and knowledgeable... See more

Customer service

People report positive experiences with customer service, noting that representatives are extremely helpful,... See more

Booking process

Users describe positive interactions with booking process, highlighting hassle-free arrangements and polite... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with staff who are... See more

Price

Reviewers highlight ambiguous aspects of price, as some consumers express appreciation for finding great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yesenia managed to get us a reservation that I could not get online, i.e. 1 night same day at La Quinta by Windham downtown Austin for $108 all in, king size bedroom for 2 adults, breakfast included,... See more

Rated 5 out of 5 stars

The young Lady I spoke to on the phone was very helpful in making our reservation. The Navy Lodge will be undergoing reservations during r he time we were going to be in the area and she found a great... See more

Rated 5 out of 5 stars

Reymar was fabulous! So patient and helpful! The Hampton Inn in Salisbury, MD was fully booked, but he proceeded to explore other hotels near by. He even was very conscience of the pricing, as he kn... See more

Rated 5 out of 5 stars

Mr. Adrian Guadalupe, has exceptional customer service skills, very helpful n patient…I’m a little slow n had to go to the the other of my home to get cc information n he was very patient n polite wai... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,346)

3,257 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

I called to make a reservation and had…

I called to make a reservation and had the pleasure of speaking to Gursiman. He was very pleasant, patient, and helpful to me while doing so. I'm looking forward to my stay at the Holiday Express.

October 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Emma was very efficient

Emma was very efficient. Explained everything regarding the reservation, check in and out hours. Also regarding g the address of the hotel asking sure I understood everything and confirming the dates of the reservation. Pleasant and very professional .

October 12, 2026
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look