Just Go Holidays Reviews 

22,129
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 5,526 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the extremely professional and helpful drivers, noting that the journeys are smooth, highly comfortable, and well-coordinated from beginning to end. Customers also appreciate the straightforward booking process, mentioning that staff members are always polite, knowledgeable, and ready to assist with any questions. Some reviewers were not happy with certain tour managers who completely lacked local knowledge or clear information during the daily excursions. A few other people also felt that the daily itineraries were overly packed, resulting in rushed stops where visitors wished to spend much more time.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting friendly, helpful, and knowledgeable... See more

Booking process

Consumers find booking process to be positive, highlighting that the procedure is straightforward, easily... See more

Service

Clients share positive opinions on service, frequently praising friendly staff, comfortable coaches, and... See more

Holidays

People report positive experiences with holidays, often highlighting helpful telephone booking agents, lovely... See more

Customer service

Users describe positive interactions with customer service, noting that phone operators answer quickly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Coach driver was very good, competent and pleasant. Amount of time in places visited was just right. Timing of pick-up (5.10am) was not good, and too many pick-ups en route to destination Hotel (N... See more

Company replied

Rated 4 out of 5 stars

Main coach was good and roomy, nice for us that it was only half full. Driver and Tour Manager good and helpful. Shame people in the office who organised trips didnt check on Sunday opening (... See more

Company replied

Rated 4 out of 5 stars

The cruise and tours were enjoyable and relaxing, the boat well equipped, and the staff friendly. We did need to query some of the booking arrangements with you - particularly flight details. Trans... See more

Company replied

Rated 5 out of 5 stars

We enjoyed our first coach trip so much in May we decided to book another and we were not disappointed! Every aspect of journey smooth and on time and each driver friendly, helpful and courteous. Hote... See more

Company replied


Company details

  1. Tour operator
  2. also in
  3. Bus and coach company
  4. Bus tour agency
  5. Travel agent

About Just Go Holidays

Written by the company


Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.

To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.

From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.

We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.

We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.

The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.

Written by the company

Easy journeys, handled properly
We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

22k reviews

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4.4

All reviews

(22,129)

5,254 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, helpful and knowledgeable.

Booking was seamless, from start to finish the gentleman I spoke to was courteous, helpful and all booked at the end of the call. Also a very short wait, a couple of minutes, before I was connected to a real person.

14 October 2026
Rated 5 out of 5 stars

Wonderful river cruise

We thoroughly enjoyed our Seine river cruise. The arrangements for meeting up with our tour coach worked extremely efficiently . The 1.40am pickup time was a tad early but not a surprise, as we were given very good information when we booked the trip. Danny, our tour guide, admitted he hadn’t done this tour before and was working with notes from a previous guide. If he hadn’t shared that information we wouldn’t have known. He was very professional and helpful. Michael, our coach driver was incredible, especially navigating the coach around Paris when it was getting ready for the pope’s visit the next day. The evening meals arranged in Reuil Malmaison on the last two nights were disappointing after the excellent food available on the cruise ship, but were adequate.
The cruise itself was excellent with good accommodation, meals and excursions. Our highlights were Rouen, Honfleur, Caudebec en Caux, and Giverny, and seeing the Eiffel Tower at night. Versailles was a scary crush, possibly due to the timing of our visit. All in all we had a wonderful time

17 September 2026
Unprompted review
Rated 5 out of 5 stars

First class booking experience.

Our first experience of booking with Just Go Holidays was excellent. Heidi was lovely to talk to and guided us through the booking process explaining everything clearly and adding some of her own personal knowledge of our. trip. We are very much looking forward to our holiday.

12 October 2026
Rated 5 out of 5 stars

Our coach driver was excellent

Our coach driver was excellent. All timings and arrangements worked as planned. Hotel was good, food was very good. The Isle of Man was a lovely place to see and it was good to see and experience virtually all of the island and especially the tram up to Snaefell

19 September 2026
Rated 5 out of 5 stars

We had an amazing 5 day break including…

We had an amazing 5 day break including 3 hotels which was quite tiring but the hotels were all amazing ..great food spotlessly clean perfect
We were taken around by a great driver (Dave) punctual and efficient. We hada very knowledgeable tour guide (John) who made the holiday both interesting and very helpful with ideas for our free time. Some of our fellow passengers commented that it was too much travelling in short time....we were ok with everything but I wouldn't have said no to an extra night to spread things out a little ..perhaps an extra night in Dublin atea at the end so more time could be spent there

20 September 2026
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Reply from Just Go Holidays

Thank you for sharing your feedback with us! It is wonderful to hear that you had such a memorable break, enjoyed the excellent food and clean accommodations, and appreciated the exceptional service provided by your driver and tour guide. We also truly appreciate your constructive suggestion regarding the itinerary pace and the option of adding an extra night near the end of the trip to allow for more relaxation. Your valuable input helps us refine our tour schedules for future guests, and we hope to welcome you on another journey soon.

Rated 5 out of 5 stars

The coach driver Phil was very good

The coach driver Phil was very good. Only down side was the hotel. Not helpful lots of stairs weren't told about lift until after we had been up and down the stairs. This didn't just happen to us but the majority of the coach passengers. But we have booked for next march. The coach trip and driver was fab.

12 October 2026
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Reply from Just Go Holidays

Thank you for your feedback and for your 5-star rating. We are delighted to hear that you had such a wonderful experience with your driver and enjoyed the journey enough to book with us again for next March. However, we sincerely apologize for the frustration caused by the lack of clear communication regarding the hotel's elevator. We completely understand how inconvenient carrying luggage up and down the stairs must have been, especially for so many on the tour. Your comments will be passed along to our hotel partners to ensure information about available facilities is clearly communicated to our guests upon arrival in the future. We look forward to welcoming you back on board next year.

Rated 5 out of 5 stars

The whole process made simple by the…

The whole process made simple by the very helpful agent.

13 October 2026
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Reply from Just Go Holidays

We are so glad to hear that our representative provided great support and made the entire experience smooth for you. Thank you for sharing your positive feedback!

Rated 4 out of 5 stars

The assistance of the staff on the…

The assistance of the staff on the phone when I hit problems with trying to do the booking on line.

11 October 2026
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Reply from Just Go Holidays

We are happy to hear that our phone team provided helpful support when you had trouble booking online.

Rated 5 out of 5 stars

great holiday

Being looked after by good staff, and lovely trips which are affordable

12 October 2026
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Reply from Just Go Holidays

We are so pleased to hear that you felt so well taken care of by our wonderful team and that you enjoyed our great value excursions. Thank you so much for taking the time to share your delightful feedback with us!

Rated 4 out of 5 stars

All good thanks except for the last…

All good thanks except for the last pickup which was nearly one hour late. We didn't get home until after2.15 am

6 October 2026
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Reply from Just Go Holidays

We are glad you enjoyed your overall experience, but we sincerely apologize for the delayed final pickup that kept you up so late. We are reviewing our scheduling to prevent this issue from happening again. Thank you for your feedback.

Rated 5 out of 5 stars

First time booker

I phoned the day before I actually booked to find out availability and exact location of my local pickup. The lady was very helpful and advised booking soon if I was interested as single rooms are booked quickly. I booked the next day helped by a very polite informative and friendly young man named Tendai. Good service all round. Thankyou.

11 October 2026
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Reply from Just Go Holidays

It is wonderful to hear how helpful and informative our team was when assisting you with your trip details and securing your room. Thank you for sharing such lovely feedback about your smooth booking experience. We truly appreciate your kind words and look forward to welcoming you on your upcoming holiday.

Rated 4 out of 5 stars

Easy booking process ,good…

Easy booking process ,good communication,provided clear information of trip,nice friendly staff.

6 October 2026
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Reply from Just Go Holidays

We are so pleased to hear that you enjoyed an effortless booking experience with great communication. It is wonderful to know that our team provided clear trip details and friendly service. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars
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Reply from Just Go Holidays

Thank you so much for the wonderful five-star review. We are delighted to hear that you had such a great experience with both your tour manager and your driver. Your kind feedback is truly appreciated.

Rated 5 out of 5 stars

It was great to speak to a real person

It was great to speak to a real person. Very informative about the couch trip, answered all my questions .

10 October 2026
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Reply from Just Go Holidays

We are delighted to hear that you had a wonderful experience speaking directly with our team. It is fantastic to know that we could answer all your questions and provide helpful information about your upcoming coach journey. Thank you so much for sharing your positive feedback with us!

Rated 1 out of 5 stars

My cousin & husband wanted a brochure…

My cousin & husband wanted a brochure when looking to join us on this holiday BUT because they live in the Isle of Man Just Go refused to send them a brochure. Why, when you were guaranteed nearly £4k of bookings did you refuse.?
Comments please
We won’t be booking again with you either & we are regulars

16 September 2026
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Reply from Just Go Holidays

Good morning, we don't pick up in the isle of man.

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