Shearings Holidays Reviews 

13,601
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,126 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the exceptional dedication of the tour drivers and staff members, describing them as cheerful, attentive, and always ready to ensure memorable journeys. Furthermore, people find the booking process straightforward, noting that customer service representatives are extremely supportive when planning trips. However, some people mentioned that certain travel logistics, transfer waiting times, and coach conditions occasionally fell short of expectations. Reviewers also pointed out that specific itineraries felt rushed, leaving limited time to explore certain destinations properly. A few consumers additionally experienced minor disappointments regarding hotel rooms or unexpected schedule adjustments.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, helpful, and professional... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with wonderful trips, stress-free... See more

Service

Clients share ambiguous opinions on service, with many praising the friendly drivers, helpful staff, and... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting how staff members are exceptionally... See more

Location

Consumers find location to be ambiguous, noting that while destinations like London, Sandringham, and scenic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found my trip was okay but would add one or two comments We had only on about e driver who was largely responsible for all the porterage and therefore handing out drinks was limited. We coul... See more

Company replied

Rated 4 out of 5 stars

I was really looking forward to a holiday I'd booked to Jersey next year. I had an E Mail informing me it was cancelled ,because of ferry problems. I was told to ring Shearings , A lovely chap came... See more

Company replied

Rated 5 out of 5 stars

We had a lovely holiday on the Lake Garda, Venice and Verona tour. Our drivers Marco and Harley were amazing, very helpful and friendly throughout the whole tour. The itinerary was well planned and e... See more

Company replied

Rated 5 out of 5 stars

Just returned from a three day London Abba Voyage tour with Shearings - absolutely fabulous! Thank you to Gavin (our driver) who went above & beyond to make sure we had a fantastic time. Thank you al... See more

Company replied



Company details

  1. Tour operator
  2. also in
  3. Bus tour agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

Blink and you'll miss it!
Sit back and relax knowing you'll have nothing more to pay until a few weeks before you travel with this limited-time offer.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14k reviews

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Replied to 98% of negative reviews

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4.4

All reviews

(13,601)

2,034 reviews in the last 12 months

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Rated 2 out of 5 stars

Very disappointed.firstly the transfer…

Very disappointed.firstly the transfer boat was more like a freight boat.chairs was so uncomfortable.Our hotel was suppose to be 4 star. The bar area was beautiful but the bedroom was dreadful carpet stains and paper pealing off certainly hadn't been decorated in over 12 years and more like 2 stars As if that wasn't bad enough we missed our trip due to someone telling us the time had changed. There is no notice board for pick up times etc. Having to sit at 2 service stations on return just passing time to meet other buses is crazy. Very disappointing and certainly not worth the money. One positive was the staff at hotel was lovely. Pull your socks up shearings not what you use to be.

5 October 2026
Unprompted review
Rated 1 out of 5 stars

Don't go!

The hotels were poor and the schedule poorly conceived. What should have been a great trip was a real disappointment. The main issues were the hotels other than the first and last nights, being left for a whole day in Thurso when everything was closed (surely Shearings knew that on a Monday all the tourist sights were shut), being rushed to Ullapool when a few more days exploring the sights would have been useful

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyed the 16 day holiday to southern…

Enjoyed the 16 day holiday to southern Italy.
Excellent drivers Gary and Stan, who looked after us every step of the way.

I booked all the tours which in hindsight was tiring, every day was jam packed, early starts and late finishing.

Some of the hotel although served their purpose were not ideal.
The Royal Hills hotel was not the best, on a very busy noisy main road, all through the night, motorbikes bombing along like it was a race track, consequently not much sleep.
Could not get a drink or food of any description after breakfast until 3pm if you were not on a day tour, quite remote.

The replacement hotel from Siera Silvana was beautiful, but we were not informed prior to departure, the drivers told us. The pool and spa facilities were out of order to
The hotel in alberobello was very close to trulli houses and bars, even had a singer on in the evening. Overall a great stay.

The last night at the Ibis Reims Tingueus was a glorified travel lodge. Clean, pokey and a bit of a disappointment. No portarage, drivers helped.
No evening meal included but our drivers organised a fantastic Chinese restaurant for us.
Overall, a great holiday, great crowd of people, but I think future advertising should stress it’s not all suitable for people with mobility issues due the cobbled streets etc.

I think only one hotel had tea/coffee making facilities.

Tours guides walking you round for apprx 2hours gave you little free time to experience the culture.
In Bologna we could had the local little train to take us round.

It is a jam packed holiday, as a solo traveller I was well looked after and enjoyed the experience.

12 October 2026
Rated 5 out of 5 stars

Everything went according to plan

Everything went according to plan: mini bus, feeder coach, tour coach, boat sailing.
The hotel was very basic and no evening meals but we were close enough to a Pizza place so that was fine.
My own particular highlight was Lisieux- although we didn't have much time the coach driver parked at the exact place of my childhood memories!
Monet' Gardens were pretty, Versaille mind blowing - so yes very good x

21 September 2026
Rated 4 out of 5 stars

The journey from the east coast is…

The journey from the east coast is horrendous, 12 hrs there and 13 hours back.
The drivers do their best but it’s a lot of work swapping everyone’s cases around to make sure the right case goes on the right coach.
I will not do a 5 day holiday again down to Cornwall,Devon etc. I would take more coach holidays if they offered more 8 days or even longer in the uk.
The hotel is some distance from Newquay centre and buses only run every 2 hours.
The hotel is well run with pleasant staff, the food is ok and is clean but a little shabby.
The entertainment on the first night was excellent but we went to be before the act on the Thursday night as we had to be up early.
Overall enjoyable just wish it had been longer.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

GAVIN - THE MAN!!

The Driver Gavin made the whole weekend trip just perfect. Gavin was professional, personable, had an excellent sense of humour, excellent communication and interpersonal skills and was a spot on safe as sound Driver. The whole weekend was very enjoyable and entertaining because of Gavin - thankyou!!

9 October 2026
Unprompted review
Rated 3 out of 5 stars

Our driver was most rude

Our driver was most rude. He didn’t talk to us and he didn’t even put the radio on. If he wanted us to look at something we had already gone past it. I had to take a walker with me and he grumbled when I needed it out of the boot.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy looking through the brochure to…

Easy looking through the brochure to choose a holiday.Easier enough to ring for booking Claire who does the booking very pleasant and helpful.Unfortunately couldn’t book the holiday we wanted due to the pick up point which was ridiculous as we had to travel miles for our coach.It was the Vera holiday and it was only for 3days

6 October 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Marie,

Thank you for taking the time to share your feedback and for awarding us 5 stars.

We’re pleased to hear that you found our brochure easy to browse and choose a holiday from, and that Claire made the booking process a pleasant experience. We’ll be sure to pass on your kind comments to her.

However, we’re sorry that you were unable to book the Vera holiday you wanted because of the designated coach pick-up point. We appreciate how frustrating it must have been to face a long journey just to reach the departure point, particularly for a shorter, three-day break. We understand that convenient pick-up locations can make a real difference when deciding whether a holiday is practical for you.

Thank you for bringing this to our attention. Your feedback is valuable, and we’ll share your comments with the relevant team for consideration.

We hope to have the opportunity to welcome you on a Shearings holiday with a more convenient departure option in the future.

Warm regards,
Customer Relations Team (SB)

Rated 5 out of 5 stars

Cornwall self drive

The booking process for a self drive to Cornwall was really easy, when I had a query I rang and was answered by a cheerful, helpful real person ... not a bot. At the Pentire Hotel we were greeted by an extremely cheerful, helpful young lady , who also waited on tables, and she could not have done more to make our Silver Wedding Anniversary stay any better. Our room overlooked Fistral beach, it was a lovely stay.

5 October 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Von,

Thank you for taking the time to share your lovely feedback and for awarding us 5 stars.

We’re delighted to hear that booking your self-drive holiday to Cornwall was so easy and that our team were cheerful and helpful when you called with your query. We know how reassuring it is to speak to a friendly member of the team, and it’s wonderful to hear that this made a positive impression.

It’s especially lovely to hear that you enjoyed your stay at the Pentire Hotel and that the team member who welcomed you and looked after you throughout your stay helped make your Silver Wedding Anniversary so special. We’ll be sure to share your kind comments with the relevant team.

We’re also pleased that you had such a lovely room overlooking Fistral Beach. Thank you for choosing Shearings for such a special occasion, and we hope to welcome you on another memorable holiday with us soon.

Warm regards,
Customer Relations Team (SB)

Rated 4 out of 5 stars

The experience of the NC500 was great

The experience of the NC500 was great. Our driver was excellent.
I was disappointed a bit by having a more basic coach than had been advertised. No reclining seats, no coffee/tea facilities and the toilet wasn’t available after the second day. I wouldn’t have minded but this was all advertised in the brochure.

2 October 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mrs H,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that you had a great experience on the NC500 and that your driver provided such excellent service.

However, we’re sorry to hear that the coach did not meet the standard advertised in our brochure. We understand your disappointment, particularly as reclining seats, tea and coffee facilities, and an available toilet are features you would reasonably have expected based on the information provided when booking.

We apologise for the inconvenience this caused and appreciate you bringing these issues to our attention. Your comments will be shared with the relevant team so that they can be reviewed.

Thank you again for your feedback. We’re pleased that you enjoyed the tour overall, and we hope to welcome you on another Shearings holiday in the future.

Warm regards,
Customer Relations Team (SB)

Rated 4 out of 5 stars

I spoke to 2 different memberBooking with Shearings s of staff…

I spoke to 2 different members of staff before booking our holiday and both were friendly, polite and knowledgeable about the tour I was enquiring about.

6 October 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Jane,

Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.

Warm regards,

Customer Relations (SB)

Rated 3 out of 5 stars

Newquay and Eden Project

Didn't like the many pick ups and bus transfers.
The journey to Cornwall from Middlesbrough was endless - 12 hours going 13 hours back.
All drivers were lovely. The hotel was as expected but it was far from town so you couldn't just nip out into Newquay. (40 min walk.) Apparently, there was a bus service but I never saw it.

5 October 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mrs Walker,

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that the multiple pick-ups and coach transfers made your journey to Cornwall so lengthy and tiring. We understand how disappointing it must have been to spend so many hours travelling, both on the way to Newquay and on the return journey.

We’re pleased, however, to hear that all the drivers were lovely and that the hotel met your expectations. We appreciate your comments regarding the hotel's distance from the town centre and the difficulty of accessing Newquay without a convenient bus service. We understand how much easier it would have been to explore the town if transport links had been more accessible.

Your feedback is important to us, and we’ll ensure your comments are shared with the relevant team for consideration.

Thank you again for your honest feedback, and we hope to have the opportunity to welcome you on another holiday with us in the future.

Warm regards,

Customer Relations Team (SB)

Rated 5 out of 5 stars

The hotel was very good

The hotel was very good, we had a lovely room. We found the staff to be wonderful. Particular thanks to Molly and Yacob for making our stay very enjoyable. Good choice on the menu and very good food. We had fun visiting Sheffield, Bakewell and Chesterfield.

5 October 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mrs Kennedy,

Thank you for taking the time to share your lovely feedback with us.

We’re delighted to hear that you had such an enjoyable stay and were pleased with your room, the excellent food and the variety of choices on the menu.

It’s particularly lovely to hear your kind comments about the hotel staff. We’ll be sure to pass on your special thanks to Molly and Yacob, who will be delighted to know they helped make your stay so enjoyable.

We’re also pleased to hear that you had fun exploring Sheffield, Bakewell and Chesterfield.

Thank you again for your wonderful feedback. We hope to welcome you on another holiday with us soon!

Warm regards,

Customer Relations Team (SB)

Rated 5 out of 5 stars
Shearings Holidays logo

Reply from Shearings Holidays

Dear Sharon ,

We're delighted to hear that you found the online booking process easy. We appreciate you taking the time to share your experience and look forward to welcoming you on your holiday.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars

Havent been yet but so far good service…

Havent been yet but so far good service just wish it was sooner!

12 October 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Lorian,

Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.

Warm regards,

Customer Relations (SB)

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