National Holidays Reviews 

13,248
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 992 reviews, reviewers had a great experience with this company. Travelers frequently mention that the drivers and tour staff are exceptionally friendly, highly knowledgeable, and always go above and beyond to make trips comfortable and pleasant. Consumers consistently find the online booking process very straightforward and simple, while also noting that the planned excursions and overall destinations are genuinely wonderful. However, some people mentioned that spending too much time traveling on the coach during daily trips can become rather exhausting. A few reviewers also noted occasional issues with certain hotels being located quite far away from the main sightseeing locations.

What people talk about most

Service

Customers had mixed experiences with service, noting that while drivers and tour managers were often friendly... See more

Holidays

Reviewers mention positive feedback about holidays, expressing satisfaction with great itineraries, lovely... See more

Location

Customers consistently note ambiguous experiences with location, as reviewers expressed appreciation for... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as simple and hassle-free, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a four night 5 days holiday to Northumberland with Nationalholidays. We enjoyed this holiday a lot. The price was good. The company's website was easy to use. The pros:- Lots of to... See more

Company replied

Rated 4 out of 5 stars

Great trip for mystery weekend,2 lovley destinations in Stratford upon Avon,and Warwick castle. Only drawback was the many pickups on the way which resulted in being on the bus for 6 hours plus going... See more

Company replied

Rated 4 out of 5 stars

For first timers, we enjoyed the experience very much. The booking etc was easy. I also requested front seats, due to periodic travel sickness. The driver,Chris, was excellent. The only reason for ded... See more

Company replied

Rated 4 out of 5 stars

Overall, a nice trip. North Wales is beautiful, coach and driver excellent. Enjoyed the excursions, though it's worth planning ahead to take full advantage of the free time available. Hotel was rathe... See more

Company replied


Company details

  1. Tour operator

About National Holidays

Written by the company

The Home of Brilliant Value Coach Breaks

Here at National Holidays, we live and breathe excellent getaways. We’ve got a wide range of affordable coach packages to suit every budget, and if you’re looking for an unforgettable break or holiday in the UK, Ireland or Europe, then we’ve got just the ticket.

With over 25 years of experience in the coaching industry, we know a few things about what makes a perfect short break away. And travelling with the UK’s leading specialist in coach holidays has its perks, because we’ve got a well-stocked catalogue of thousands of adventures for you to choose from!

From Shows & Events and Family Fun to our ever-popular Mystery Tours, we literally have 1000’s of holidays and short breaks for you to choose from in the UK and further afield.

Our collections are jam-packed with excursions and bursting with variety, but with one very important thing in common; they promise excellent value for money.

Not only that, we guarantee simple and hassle-free travel, with everything from return coach travel, transfers, accommodation and entry tickets included in your package.

Visit our website to find out more and book >>> www.nationalholidays.com.

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

13k reviews

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4.1

All reviews

(13,248)

938 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

Pick up although a long day with all the pick ups full days tours which where all interesting to see the island nice hotel good driver

12 October 2026
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Reply from National Holidays

We are delighted to hear that you enjoyed exploring the island on your full-day tours. It is great to know that the hotel met your expectations and that you had such a good driver throughout your journey.

Rated 5 out of 5 stars

We had a great time

We had a great time. The driver and the guide were very helpful and friendly.

6 October 2026
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Reply from National Holidays

We are so delighted to hear that you had such a wonderful time on your trip. It is fantastic to know that our team members were both welcoming and supportive throughout your journey. Thank you so much for taking the time to share your great feedback with us.

Rated 5 out of 5 stars

Coach driver was great.

The coach driver was great and very respectful. Hotel was lovely, room very clean and co.fortable bed. Food was excellent with a choice of menu and served at your table. Staff were polite and courteous.

20 September 2026
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Reply from National Holidays

Thank you so much for the fantastic five-star rating! We are thrilled to hear that you had such a wonderful trip, from the comfortable journey and excellent service to the wonderful accommodations and delicious dining options. Your kind words mean a lot to our team, and we hope to welcome you back on another memorable tour again soon.

Rated 5 out of 5 stars

Everything so good the hotel whose …

Everything so good the hotel whose clean the food whose great the staff very helpful.

21 September 2026
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Reply from National Holidays

We are happy to hear that our spotless rooms, tasty meals, and helpful team made your hotel stay so great. Thank you!

Rated 3 out of 5 stars

Journey too long

Journey too long. I believe we were tagged on to another group and ended up with a day and a half to kill

9 October 2026
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Reply from National Holidays

We thank you for your feedback regarding the unexpected downtime and extended travel time on your itinerary. We are reviewing our scheduling process to prevent these routing overlaps.

Rated 5 out of 5 stars
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Reply from National Holidays

Thank you so much for the fantastic five-star rating! We are delighted to hear that you experienced such welcoming and prompt service from our team during your visit.

Rated 5 out of 5 stars

Very easy to book

1 October 2026
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Reply from National Holidays

We are so glad you found our reservation process smooth. Thank you for sharing your positive experience with us.

Rated 2 out of 5 stars

2.30 hours to get from Walsall to…

2.30 hours to get from Walsall to Solihull 5.30 in total to get to London
Coach left us at services as didn’t do a head count then was rude to us all trip to the point we got train home
Complained twice no reply

1 October 2026
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Reply from National Holidays

Thank you for your review. We hear your concerns regarding the severe travel delays, the driver departing without checking passengers, and the lack of response to your previous complaints. We are thoroughly investigating this unacceptable service and driver behavior to ensure our team addresses your issues properly.

Rated 5 out of 5 stars

Amazing holiday

Amazing holiday, and lovely excursions, would definitely book again 😃.
Lawrence our driver was exceptional, he had brilliant customer service 5 🌟

1 October 2026
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Reply from National Holidays

Thank you so much for the wonderful five-star feedback! We are absolutely thrilled to hear that you had such a fantastic holiday with lovely excursions and that your driver provided such outstanding service. It is wonderful to know you had such a great experience, and we truly look forward to helping you plan your next getaway with us very soon.

Rated 5 out of 5 stars

The booking was easy and the trip was…

The booking was easy and the trip was good but the hotel was a bit basic the food was ok and the waitresses were very hard working and friendly the night entertainment was not good singers who forgot words but staff very nice the hotel needed up dating it was old and when we got in are room it smelted we had to keep window open all the time we were there.

12 May 2026
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Reply from National Holidays

We appreciate your five-star rating and taking the time to share your feedback with us. We are happy to hear that your booking process was smooth and that you found our team members to be friendly and hardworking. At the same time, we note your comments regarding the room condition, the evening performances, and the overall state of the property. We take these details seriously as we continually work to enhance our guest experiences.

Rated 1 out of 5 stars

I DIDN'T BLOODY GO

30 September 2026
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Reply from National Holidays

thank you for your review we understand this booking was not attended by yourself, however we note that the trip did go ahead as planned.

Rated 4 out of 5 stars

It was a very good holiday

It was a very good holiday. The hotel was well-situated, comfortable, and clean. The staff were friendly courteous and helpful and the food was of good quality and quantity. Would be happy to stay there again. The itinerary was very good and included a boat trip, a train trip and interesting places to visit. Overall a very nice 5 day break.

28 September 2026
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Reply from National Holidays

We are very glad to hear that you had such a wonderful five-day vacation with us. Thank you for sharing your positive feedback regarding your stay. We are delighted that our convenient location, cozy accommodations, and welcoming team met your expectations, and that you enjoyed the varied daily excursions like the rail journey and water cruise. It would be our absolute pleasure to welcome you back again soon.

Rated 2 out of 5 stars

Waste of time

told going to Stratford upon Avon,was expecting to see some sights but was dropped off in the town. As there was a food festival on you could not move about so sat on a bench for 2 hrs + watching the boats and swans on the river. Again next day went to Litchfield dropped off near shops no sight seeing. Spent more time traveling on coach than seeing any sights

30 September 2026
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Reply from National Holidays

Thank you for taking the time to share your feedback with us. We hear your frustration regarding the itinerary layout and the excessive time spent traveling compared to exploring. We acknowledge that being left in crowded shopping areas without structured sight-seeing ruined your experience in both locations. We are reviewing our tour schedules and drop-off points with our planning team to ensure future trips offer better balance and clearer guided opportunities.

Rated 5 out of 5 stars

Val our driver was a safe proficient…

Val our driver was a safe proficient driver who went above and beyond to help. Ann our tour manager was excellent too full of knowledge, helpful, patient also going above and beyond.
Great value holiday, hotel was lovely, trips out were enjoyable apart from one train ride. I would definitely book again .

17 September 2026
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Reply from National Holidays

We are glad you enjoyed your experience with us and had a wonderful time overall. Thank you for your review. It is wonderful to hear that our team members took such great care of you, providing exceptional service, helpful insights, and safe travel throughout your journey. We appreciate your feedback regarding the one excursion that fell short of your expectations, as we continuously aim to refine our itineraries. It brings us great joy to know you found the accommodations to your liking and the trip to be a fantastic value. We look forward to welcoming you back on another memorable holiday in the future.

Rated 4 out of 5 stars

Excellent driver who also acted as tour…

Excellent driver who also acted as tour guide

6 October 2026
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Reply from National Holidays

Thank you for sharing your feedback. We are delighted to hear that your trip went so smoothly and that your driver provided such an informative and engaging experience throughout your journey. Your kind words are greatly appreciated.

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