Thanks for your survey The only problem we had was the self filling of the form entered an error which to edit the mistake was to start over again and when we did the original tickets were still th... See more
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Review summary
Created with AI, based on recent reviews
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The site offered more train options than another site for the same route(s) but still not consistent with the printed European Rail Timetables. First time using website and it was fairly intuitive. I... See more
Company replied
The booking process was easy. However, for the train journey I selected, I later discovered that not all fare types were offered by Rail Europe when I booked. I chose business class seats, but I later... See more
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Easy checkout, easy to find train. However website can be very laggy. Also, you cannot leave the website while checking trains (for example to check routes or times in other apps) as the whole search... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
105K reviews
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My departure from Brussels 9/22/26…
My departure from Brussels 9/22/26 ticket #874757020 to Lyon was delayed and I missed my connection to Barcelona on Fence from Lyon train #7751302087737 and had to wait 24 hours to resume travels with a new ticket
22 September 2026
Reply from Rail Europe
Hello Patricia,
Thank you for taking the time to share your feedback.
We are sorry to hear that the disruption to your journey caused you to miss your connection and wait 24 hours before continuing your travels. We understand how frustrating this must have been.
After reviewing the booking details, we can confirm that neither of the journeys on September 22, from Brussels to Lyon and from Lyon to Barcelona, was booked through Rail Europe. The only booking we can locate is for September 23, which appears to be the replacement ticket purchased following the disruption.
We therefore recommend contacting the provider through whom your original tickets were purchased to check whether compensation may be available for the disruption.
We hope this clarifies the distinction between the bookings and helps you direct your compensation enquiry to the appropriate provider.
Reply from Rail Europe
Hello Vincent,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
The website automatically changes to…
The website automatically changes to the language of the country one is in...this said, the option to go back to English was available, however it kept switching back to Italian.
I understand Italian., however I was getting a ticket for a friend in NYC who does not speak the language..
It would be helpful if this did not occur
13 October 2026
Reply from Rail Europe
Hello Maurice,
Thank you for taking the time to share your feedback.
We understand how frustrating it must have been to keep switching the website back to English while booking tickets for your friend in New York.
Our website may automatically select a language based on your location, but your chosen language should remain consistent throughout the booking process. We are sorry that this did not happen in your case.
We appreciate you bringing this to our attention and will share your feedback with the relevant team for review. If you encounter similar difficulties when booking in the future, please feel free to contact our Support Team, who will be happy to assist you.
We hope to provide you with a smoother booking experience in the future.
Miserable and wrong class
Miserable.
You can not choose direction in which to face, window or aisle or big desk/ no big desk.
To make matters worse despite buying first class Interrail they send you a second class reservation.
Desaster for Italien trains.
14 October 2026
Unprompted review
Reply from Rail Europe
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with the seat selection options and the reservation you received. We understand how important it is to have clear information about seating arrangements and to ensure that your reservation matches the class of your pass.
Seat selection options vary depending on the operating rail carrier and the train. As a distributor, Rail Europe can only offer the seating preferences and options made available by the carrier. Therefore, it may not always be possible to choose your preferred direction of travel, window or aisle seat, or table configuration if these options are not provided by the carrier.
Regarding your concern about receiving a second-class reservation with your First Class Interrail Pass, our system displays the lowest available fare by default. Alternative fare and class options, where offered by the rail carrier, can be selected manually using the fare dropdown during the booking process. If no alternative is selected, the booking proceeds with the default fare displayed.
Unfortunately, your review does not include a full name, booking reference or email address, so we are unable to identify your reservation and verify the options available for your journey. We recommend contacting our Support Team with your booking details so they can review the reservation and check whether an upgrade may be possible with the operating rail carrier.
To reach us, select "Help" at the top of our homepage, then click on the "Rail Europe Support" tool in the bottom right corner to open our chatbot. From there, select "Get Help", followed by "An existing sale", and complete the contact form with details of your request.
Easy to book
11 October 2026
Reply from Rail Europe
Hello Els,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
never used a rail system before and was…
never used a rail system before and was very impressed with the ease of booking, the trains were very well maintained and clean and felt very safe traveling this way in countries never visited before. tickets were easy as long as phone was charged.
would highly recommend for travel option
13 September 2026
Reply from Rail Europe
Hello Laurel,
Thank you for sharing your experience. We are delighted to hear that you found booking easy and felt safe and comfortable travelling by train, especially on your first experience with the rail system. It is wonderful to know that you would recommend this way of travelling to others. We look forward to assisting you on your future journeys.
Smooth Booking Process
Everything went very smoothly, and the seat bookings were made. The website is easy to use, and the information is regularly updated.
13 October 2026
Reply from Rail Europe
Hello Martyn,
Thank you for your kind feedback. We are delighted to hear that everything went smoothly, your seat reservations were completed successfully, and you found our website easy to use with up-to-date information. We look forward to assisting you on your future journeys.
Using Rail Europe is fast & efficient
Using Rail Europe is fast & efficient. The app is very user friendly & we’ll keep using it as we travel around.
12 October 2026
Reply from Rail Europe
Hello Meg,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Suresh,
Thank you for your feedback. We are glad to hear that the timing worked well for you today.
Please note that any changes to your booking depend on the fare conditions of your tickets, which are set by the respective rail operators. We appreciate you sharing your feedback and look forward to assisting you on your future journeys.
Easy to use and reliable
Easy to use and reliable. Guided me through the process and helped me to compare different options. Will use again!
12 October 2026
Reply from Rail Europe
Hello Daz,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!
The Android App is buggy!
12 October 2026
Reply from Rail Europe
Hello Clovis,
We are sorry to hear that you experienced issues with our Android app. We understand how frustrating it can be when the app does not work as expected.
At Rail Europe, we are committed to providing a smooth and user-friendly booking experience across all platforms. While we continually work to improve our app’s performance, occasional technical issues may occur often due to outdated app versions. For the best experience, we recommend ensuring that you're using the latest version of the app. If issues persist, reinstalling the app can also help resolve many common problems.
If you continue to experience difficulties, please contact our Support Team, who will be happy to look into the issue and assist you. To reach us, select "Help" at the top of our homepage, then click on the "Rail Europe Support" tool in the bottom right corner to open our chatbot. From there, select "Get Help", followed by "An existing sale", and complete the contact form with details of your request.
Great price and program was easy to…
Great price and program was easy to use. However, tried to add on the $39 extra for trip cancellation insurance and the program would not accept it. Can I add it on now that I have purchased the ticket? Thanks
12 October 2026
Reply from Rail Europe
Hello Edward,
Thank you for your feedback. We are pleased to hear that you found our prices competitive and the booking process easy to use.
We understand your concern about not being able to add trip cancellation protection during booking. Unfortunately, this protection can only be purchased at the time of booking and cannot be added once the ticket purchase is complete.
If you encounter any issues during a future booking, please feel free to contact our Support Team, who will be happy to assist you.
I thought I would be able to get one…
I thought I would be able to get one ticket from St Pancras to Lucerne, but no three seperate tickets after many attempts to book in one go!
12 October 2026
Reply from Rail Europe
Hello Allan,
Thank you for taking the time to share your feedback.
We understand that you expected to receive a single ticket for your entire journey and that having to book separate tickets after several attempts was frustrating.
As a distributor, Rail Europe provides a platform that allows travellers to search and book train journeys across Europe. The schedules and connections displayed on our website are made available by the operating rail carriers. When a direct train is not available for the entire journey, our search system is designed to display suitable connections to help you reach your destination, even when the journey involves multiple rail operators.
In these cases, the journey may be divided into separate rail segments, with each segment requiring its own ticket. This is why your journey was offered as separate tickets rather than one ticket covering the entire route.
We hope this helps clarify how our booking system displays connections and why multiple tickets may be issued for journeys involving different rail operators. If you encounter any difficulties when booking a future journey, please feel free to contact our Support Team, who will be happy to assist you.
This the most user-friendly website I…
This the most user-friendly website I have ever seen.
11 October 2026
Reply from Rail Europe
Hello Fred,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
User-friendly and efficient service.
11 October 2026
Reply from Rail Europe
Hello Helen,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Catherine,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
Reply from Rail Europe
Hello Flavio,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
Poorly generated itinerary, no help from company
The prices are great, and having the website plan the trip for you so you don’t have to spend a lot of time getting familiar with travel in a country you don’t know well, is nice too.
However, we experienced several issues with this company during the trip we had booked, which would have been really bad had it not been for the companies we traveled with being extremely helpful.
I received an email on the morning of our trip saying that a part of it was cancelled. We had booked a journey involving three train rides and a ferry ride, and the tickets for the ferry ride had been “deleted” according to the automatic email. This was obviously a stressful email to receive when we’re already on our way to the first leg of the journey. I was, however, able to pick up the tickets anyway, and we started the trip.
The second issue happened when we reached the ferry port. Turns out, the check in for the ferry was closed before we arrived. It closed 30 minutes before departure, and the train tickets the website had found, left us with 5 minutes between the train arriving at the nearby station, and the check in closing at the port. Since it took more than 5 minutes to walk from the train to the port, we weren’t allowed onto the ferry. There was absolutely no information about this on the website, no warning when booking or anything. Luckily there was one more ferry planned that day, and because the actual ferry company was very helpful, we were able to exchange our tickets.
If anything goes wrong, there’s no help from the company. There isn’t even a phone number to call, just a contact form to fill out which says they strive to get back to you within 24 hours. Not very helpful if anything happens on the day of the trip. I tried sending an email letting them know the issues that had occurred, maybe at least expecting them to acknowledge some fault and taking this into account for future travelers, but all they told me was that, because I had used the tickets, there was nothing they could do.
I won’t be using this service again. In the future I’ll be booking with the travel companies directly so I can be fully informed of their policies, and so I’ll be able to actually get in touch with someone quickly should anything go wrong.
8 October 2026
Unprompted review
Reply from Rail Europe
Hello Marte,
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that you found our website useful for planning your journey and appreciated the prices offered. However, we are sorry to hear about the difficulties you encountered, particularly the uncertainty caused by the email regarding your ferry tickets and the missed check-in at the port. We understand how stressful this must have been while travelling, and appreciate the assistance provided by the ferry operator in helping you continue your journey.
We have taken the time to locate your booking using the information available in your review and review the previous correspondence with our Support Team, as we take our customers’ feedback and experiences seriously.
As a distributor, Rail Europe provides a platform for booking European train travel and connecting transport options. Train schedules are supplied by the operating rail carriers, while ferry services, including check-in deadlines and boarding procedures, are managed by the respective ferry operators. We understand that clearer information about the ferry check-in deadline and sufficient time to reach the port would have been helpful when planning your journey. We will share your feedback regarding the information provided during booking with the relevant team for consideration.
Regarding your refund request for the ferry journey, we can see that you booked tickets for collection at the station. Under the applicable policy, tickets that have been collected and partially used cannot be submitted for a refund claim through Rail Europe. In these circumstances, refund requests must be made directly to the operating ferry company. This is the process our Support Team explained in their response to your enquiry. We are sorry that this response did not meet your expectations.
We also understand your concerns about receiving timely assistance when something goes wrong during a trip. Due to the limited number of consultants supporting our global customer base, we have discontinued telephone support and are currently available via email and live chat. We recognize that these channels may not provide the immediate assistance you were looking for on the day of travel.
We appreciate you sharing your experience. Your feedback regarding the itinerary, ferry check-in information and access to customer support will be shared with the relevant teams for consideration as we continue to improve the booking experience.
Super easy and very reasonable rates.
26 September 2026
Reply from Rail Europe
Hello Gary,
Thank you so much for the 5-star review! We are glad to hear that you found our booking platform super easy to use and our rates very reasonable. Making European rail travel accessible and straightforward is exactly what we strive for.
Thank you for choosing Rail Europe, and we hope to help you book your next journey soon!
Easy to do and worked as expected
10 October 2026
Reply from Rail Europe
Hello Ian,
Thank you for the 5-star review! We are very glad to hear that the entire booking process was easy to navigate and worked exactly as expected. Providing a reliable, seamless experience for our travelers is always our main goal.
Thank you for choosing Rail Europe, and happy travels on your upcoming journey!
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