The services provided are good so far. It could be better if the App allows switching of accounts capped at 3 accounts. Rationale: my child has her own account to book rail/flight while studying overs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good range of options and trip flex option under $125 pp. But the site is quite slow and my flights had to be restarted mid booking. And even on business class I had an option to purchase extra VIP lo... See more
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Trustworthy brand, a lots of good deal and member benefits to unlock. Reliable customer service. The price that trip.com offer unlikely changed in last minute after selecting the option. Reviews sect... See more
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Christina on booking【1653717695560671 】. I had issues collecting my Japan sim card from Sakura and she very promptly helped to resolve my issues, resulting in the partner supplier agreeing to cancel a... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
208K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website was very friendly to use
2 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good service
14 October 2026
Reply from Trip.com
Hi Spiridonov Aleksei,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Emilia
Trip.com
Reply from Trip.com
Hi Yiu-Ming Wong,
Thank you for taking the time to provide us with your valuable feedback. We appreciate your effort in writing a review for us. At Trip.com, we are committed to providing our customers with the best deals and offers in the market, and we are pleased to hear that you find them interesting and affordable.
We will continue to work hard to improve our services and provide even more competitive deals for our customers. We hope that you will continue to use our app/website and find a deal that suits your needs. Thank you once again for choosing Trip.com, and we look forward to serving you in the future.
Best regards,
Ellie
Trip.com
Made it so easy to book a multi tour…
Made it so easy to book a multi tour trip, thanks
14 October 2025
Reply from Trip.com
Hi Marjory Blair,
We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us.
Best regards,
Elizabeth
Trip.com
Reply from Trip.com
Hi PHILIP JAMES,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Kylie
Trip.com
Reply from Trip.com
Hi Mr Ahmad Fayaz Dastjerdi,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Skylar
Trip.com
Very poor service.
I was sold a split tickets journey from Truro to Paddington. I later discovered that the first ticket leg from Truro was cancelled. On further investigation at Truro station it transpired that this train service was cancelled and published on 7th Sept. I was sold the ticket by Trip on the 30th! So basically sold a ticket for an already cancelled service. I had to purchase a new ticket for this section. When questioning this on the trip AI chat and explaining my out of pocket cost they seemed to offer a refund. A further email confirmation showed only a fraction of my extra cost was being refunded. They only refunded what they deemed as the original cost but due to their error I am out of pocket. A further attempt to talk to Mr AI only referred me to GWR but this is not their problem it is an issue with the third party seller - trip. This is very disappointing as it creates extra expense and stress and has unfortunately become very much a deterent.
14 October 2026
Unprompted review
Reply from Trip.com
Dear customer,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Kylie
Trip.com
Reply from Trip.com
Hi CHI CHENG LIU,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Morgan
Trip.com
I'm typing the correct phone number to…
I'm typing the correct phone number to verify but don't work
14 October 2026
Reply from Trip.com
Dear CARLA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
I mistakenly booked a ticket and within…
I mistakenly booked a ticket and within no time canceled of it was direct airline would be a big trouble hope I will get my money back soon thought bought another ticket
14 October 2026
Reply from Trip.com
Hi shahzadi saba,
Thank you so much for your positive review. We are delighted to hear that you had a cheerful experience with us. We are committed to providing the best service possible and we are glad that we were able to meet your expectations. Thank you again for your feedback.
Best regards,
Layla
Trip.com
I easey booked flight tickets .
I easey booked flight tickets .
Quick and thank you very much.
Kind regards.
12 October 2026
Reply from Trip.com
Hi RITA ZUZENA,
Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future.
Best regards,
Avery
Trip.com
10000 gone without a trace
Hello Trip.com Support,
My booking total shown in the app is ₹2,29,554. However, ₹2,39,034.58 was debited from my Visa debit card.
The difference is ₹9,480.58.
Please investigate this discrepancy and provide a detailed breakdown of the amount charged, including any currency conversion or payment processing fees. If the extra amount was charged by Trip.com incorrectly, please arrange a refund.
My booking number is available in my account.
Please resolve this issue as soon as possible.
15 October 2026
Reply from Trip.com
Dear SAMSON DHINAKARAN/BENITA DAFF,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Reply from Trip.com
Hi Sadegh Maleki,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated.
I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation.
We look forward to embarking on a beautiful journey with you soon. Have a nice day.
Best regards,
Natalie
Trip.com
Reply from Trip.com
Hi Munzir Ahmed,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Kaitlyn
Trip.com
Good app
Good app , I Have a good experience with this app booking especially with the hotel , all the hotels I booked I got a pretty and clean room
25 September 2026
Reply from Trip.com
Hi Marady Sokha,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Layla
Trip.com
Good excellent
14 October 2026
Reply from Trip.com
Hi Azmat Riaz,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Elizabeth
Trip.com
This is by far the most useless travel…
This is by far the most useless travel website I have ever used for a booking. Charged me for a hotel that had no record of the reservation or payment when I arrived, causing me to pay again. Customer service then unresponsive when I complained of the mistake.
NEVER AGAIN.
3 October 2026
Unprompted review
Reply from Trip.com
Dear Bin Montana,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Victoria
Trip.com
Reply from Trip.com
Hi MORALES/MARIO,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Kylie
Trip.com
professional and easy to make it done
15 October 2026
Reply from Trip.com
Hi Mike,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Kaylee
Trip.com
Additional luggage
Hard to understand whether additional kg for carry on added or not. Because I added additional kg so total I will have 14kg for both ways and then I am going to payment and when I am checking flight details again it saying total only 7kg per person so I went back again to check and did few times. To buy. Tickets it’s took also 1 hour. Information about additional luggage that you are purchasing is very confusing
14 October 2026
Reply from Trip.com
Dear Jamilya,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
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