I thought I would be able to get one…
I thought I would be able to get one ticket from St Pancras to Lucerne, but no three seperate tickets after many attempts to book in one go!
Reply from Rail Europe
Hello Allan,
Thank you for taking the time to share your feedback.
We understand that you expected to receive a single ticket for your entire journey and that having to book separate tickets after several attempts was frustrating.
As a distributor, Rail Europe provides a platform that allows travellers to search and book train journeys across Europe. The schedules and connections displayed on our website are made available by the operating rail carriers. When a direct train is not available for the entire journey, our search system is designed to display suitable connections to help you reach your destination, even when the journey involves multiple rail operators.
In these cases, the journey may be divided into separate rail segments, with each segment requiring its own ticket. This is why your journey was offered as separate tickets rather than one ticket covering the entire route.
We hope this helps clarify how our booking system displays connections and why multiple tickets may be issued for journeys involving different rail operators. If you encounter any difficulties when booking a future journey, please feel free to contact our Support Team, who will be happy to assist you.