Isinwheel Reviews 

My new Isinwheel was delivered with a faulty battery. The warranty process was torturous. Numerous emails back and forth, videos, two trips to a local e-bike shop for diagnosis and finally, way too late for my vacation, they sent me a new battery. Although I like the bikes, I would never buy from them again.

I recently purchased an e-bike from isinwheel, and I had been saving up for quite some time to be able to afford it. As a new customer, I had a first-purchase coupon that could have saved me a significant amount of money. Unfortunately, I only noticed the coupon code in my email after I had already placed my order.

I was honestly quite disappointed because the amount I could have saved was not insignificant for my family. I reached out to the isinwheel support team, explained my situation, and they were kind enough to manually refund me the amount I would have saved by using the coupon.

I truly appreciate their understanding and willingness to help. Thank you so much to the isinwheel support team for taking care of this for me. Your kindness and customer service really made a difference!

I bought a bike last summer; I had to have the battery replaced once already, less than a months later buying the bike (covered under warranty), and now the bike keeps shutting off on its own. They first had me replace the dashboard ($70), but the problem persists. Now they’re telling me the issue is the battery—costing $470, which is over 50% of the bike's original price... How many times am I going to have to replace it?! Because I complained—and because I already spent money on the dashboard when it wasn't necessary—they’re offering a $200 discount, but there’s no guarantee this one will actually last!
They customer support does answer within the day but their product seem pretty bad!!

Honored warranty without failure. Excellent scooter.

I want to highlight how extraordinary Isinwheel's technical support team has been throughout my experience. From the very beginning, their responsiveness impressed me: they reply within just a few hours.

At first, I had an issue with the rear brakes squeaking.

Even when certain issues needed to be escalated and required up to 48 hours for a full response, the team still took the time to write to me within the first 24 hours to reassure me that my request hadn't been forgotten and that the relevant team was actively working on it. That kind of attention makes all the difference, and you really feel that they're there to help.

Later on, I had to replace the rear brakes, which were quite difficult to install. They offered great flexibility: since I didn't feel comfortable doing the installation myself, I was able to see a professional and simply send them the receipt to be reimbursed, which was processed within just a few hours.

I am now a loyal and grateful customer, and I wholeheartedly recommend Isinwheel to anyone in my circle looking to buy an electric bike. There's always room for improvement, but I encourage you to simply keep up the great work.

Thank you sincerely for all your support!

Purchased E bike from Isinwheel.
Bought my ebike a few months ago and love it. Everything works. I use it every day.
I had an issue with my front tire and customer service was great to deal with. Got it fixed locally and isinwheel reimbursed me for more than the cost of repairs. Their customer service regarding warranty work was excellent. I have no problem recommending them and I have been most happy with my purchase. For what I paid for the bike, and for the service I recrived,I cannot complain about anything and in fact I am extremely pleased about my purchase and Isinwheel's customer service.

My grandson’s S10 MAX had an E15 error code, which according to the manual was a brake issue and to contact support. I contacted them and they were exceptional! They understood my issue and were very responsive and provided clear and concise instructions on how to troubleshoot the error code. They then assisted me with ordering the correct replacement part. They also assisted with providing step by step written instructions to install the new brake lever, as well as two videos that provided the needed visual assistance that was very helpful. Support was prompt and timely in their responses. They understood my issues and clearly communicated with me in each step. They were very patient and respectful. They provided the best text technical support I have ever experienced. They cared! It was not a simple fix, but I was successful due to the wonderful support that isinWheel provided. Thank you isinWheel Customer Support!

Excellent communication, customer support and warranty! Very happy with our Isinwheel U5 Pro Ebike!

First order was a new wheel and motor assembly that order was smooth and easy. My second order was the charging port . It was sent from China tried to cancel same day as order . I was offered partial money back but keep the item once it arrived . Lost out on $16 but gained a part I do not need. How do you rate that?

The speed of the service, the effort to solve a situation at the best, the importance given to the customer service. Gratefulness :)

I had a charger and S/N issues on the first email I sent customer service was there to help me and try to resolve my issues...

My issues are resolve and I'm a happy customer I can enjoy my 7& Pro........

Thanks guys and Maria

Excellent post sales customer centric service

Shipping on time, prompt reply to my requests regarding an issue I had and was resolved efficiently. Over all the best customer service I have had in a very long time.

Customer service is very pro active for solutions etc. Will received my controllers for my 2 ebike very soon. I can say that the service is professional and that you are not left behind. They take good care

Compatible to my evolve gtr. For a fraction of the price! Airless tires wont go flat. Great customer service!!!

SCAM SCAM SCAM. CHEAP JUNK, NO REPLACEMENT PARTS!!!!!

I bought the M10 model and received it damaged. The back wheel wobbles, the seat is bend towards the left, the rear mudguard is twisted and the cap that covers the backnut is missing. They told me go buy a cap, go get your back wheel serviced.

I even am ready to return it and buy the U7 model which cost more but they refused. They told me they will replace the seat and fender yet they don't have it in stock and they don't know when they will have it in stock so how does that help me. Their policy claims is all bs.
You might buy a scooter oe ebike and if everyrhjng works fine then great , but if you receive it damaged they won't help and if something breaks even thiugh you have or paid for extended warranty they won't help at all.

After 2 weeks my child’s electric scooter broke, they offered £10 which we declined and then offered minimal to fix ourself which we did and ended up paying extra to fix, now the same problem has gone again it won’t charge or work and my child was offered again £10 as warranty is out but under law she is protected by consumer laws for 6 years as it’s the same problem so classed as faulty. I have great experience with dealing with companies like this and know customer rights so I’ve sent them a legal letter and gone to the ombudsman, RETAIL ADR scheme, dispute resolution and resolver. I also know that the ombudsman does not side with any customer if the company the complaint is about, pays the ombudsman to protect them. This I have proof. I would not touch this company!

Fraud fraud fraud. This is a fraud company that lets fraudulent transactions go through and when my card was fraudulently used for purchasing something worth a thousand dollars, they didn’t even flag it or when I called customer service they didn’t provide any options on their automated system. No chance to speak to their team either. Straightaway disconnected my call. DO NOT TRUST THEM

I had a broken zipper in my scooter bag. I contacted customer support regarding a replacement originally I was told I would just get a refund because they didn’t have any in stock. I wasn’t thrilled with that response because I needed a bag so I suggested if they could solve the problem by keeping my money there and sending me a replacement bag when there were more available. Anna the customer support representative I spoke with went the extra mile contacted their global department and found a bag for me promptly. Put it in the mail and sent it off. That’s good customer service. And other companies could learn from it.