One-star because zero isn't an option. 2 hours before my delivery deadline (I paid for early delivery, before 1pm) I received an automated message saying my order could not be fulfilled. Th... See more
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Awful. So disappointed. I agree with Rachel T. I was upset the entire service. I took a picture they were so bad and my loved one deserved better! I would have done better if I had gone to a groc... See more
Company replied
I sent flowers to the separate opening nights of two artist friends, as I was not able to attend their events. They sent photos of what they received (by way of a thank-you) and I was embarrassed to... See more
Company replied
What went wrong is no delivery of floral arrangement for my uncles funeral!!!!!! Unacceptable no phone call in advance!!!! Please do NOT use this service if I could give zero stars or less I woul... See more
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Contact info
United States
- www.teleflora.com
1.6
Bad
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
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Ugh! I should have read the reviews first!
Ugh! Why did I not read the reviews before placing my order?! Apparently teleflora has a history of canceling orders prior to important events, in my case it was my cousin's funeral. They sent a random, unapologetic email telling me they couldn't deliver in my service area and that I would be refunded (still waiting on the refund). Why did you accept the order in the first place? Every florist has an option to enter zipcode and they tell you on the spot if they can service you or not. Teleflora clearly just wanted the sale and didn't care one bit about the service part. As a result, I was left scrambling trying to find a new florist to deliver our funeral floral arrangement. Never again.
8 October 2026
Unprompted review
Reply from Teleflora
Hello R. Robinson,
Thank you for taking the time to share your feedback. We understand how frustrating and disappointing it can be when an order for such an important occasion cannot be fulfilled as planned, especially when it is intended to honor the memory of a loved one. We also understand how difficult it can be to make alternate arrangements on short notice.
Unfortunately, I am unable to locate the order with the information provided in your review. We would welcome the opportunity to look into your concerns further and better understand what occurred. Please contact our Customer Service team at 1-800-822-9547, or through the chat and email options available on Teleflora.com, and provide your order number so we can review the order and address any outstanding concerns. We look forward to hearing from you.
Sincerely,
Kevin L
Teleflora
Last minute cancelation
We ordered a flower arrangement for the death of a close family friend of over 60 years. This order had been placed four days before the funeral. The day before the funeral, we received word that the order had been canceled and could not be fulfilled. It is unacceptable to me that an order for such a solemn and painful occasion is canceled the day before. We wanted to show our love, respect, and care for the family of our friend and Teleflora dropped the ball. They wouldn’t even offer any solution or anything. The customer service representative just kept repeating that the order had been canceled and that they would refund our money. That’s not a lot of consolation when you’re then left scrambling to find a local florist to do it because you placed your trust in this company.
12 October 2026
Unprompted review
Reply from Teleflora
Hello Arden,
Thank you for taking the time to share your feedback. We understand how disappointing it can be when a floral tribute for such an important occasion cannot be fulfilled as planned, especially when arrangements were made in advance to honor a lifelong friend.
Unfortunately, I am unable to locate the order with the information provided in your review. We would welcome the opportunity to look into your concerns further and better understand what occurred. Please contact our Customer Service team at 1-800-822-9547, or through the chat and email options available on Teleflora.com, and provide your order number so we can review the order and address any outstanding concerns. We are looking forward to hearing from you.
Sincerely,
Kevin L
Teleflora
Terrible company and experience
I ordered a bouquet to be delivered to a friend on Sunday. Monday morning, I wake up to a message that says it wasn’t delivered, and I should just select a new date for delivery. No effort was made to make things better when I reached out to customer service, and when I asked what my options for cancellation were, the response was “I have cancelled your order.” Would not order from here again because they obviously can’t deliver on time and have bad customer service.
11 October 2026
Unprompted review
Reply from Teleflora
Hello Leighann,
Thank you for sharing your experience. We are very sorry to hear about the disappointment and frustration caused when your order was unable to be delivered as requested and for the service you received when reaching out for assistance.
We understand how important it is for gifts to arrive on time, and we regret that we did not meet your expectations. We also apologize that your interaction with customer service left you feeling unsupported during an already frustrating situation.
We have reviewed the order and confirmed that it was canceled. As a gesture of goodwill, we have issued a 50% promotional discount code for a future purchase. You will receive a separate email containing the discount code and redemption details.
Please accept our sincere apologies for this experience. We appreciate your feedback and the opportunity to address your concerns.
Kindest regards,
Brenda H.
Teleflora
Updated
My daughter sent me a picture of her flowers that I had sent her for her birthday. It was not what I ordered and it was pathetic. I can get better flowers from Kroger. On the upside I did receive a call today and they are crediting me for the flowers. I do appreciate that someone in customer service does care that what you are ordering you aren't getting. If you have an issue contact them and they will respond. To be honest not sure I'll try again, I've tried twice and I have had two bad experiences. They did come through this time and follow up which is a good thing.
1 October 2026
Unprompted review
Reply from Teleflora
Hello Michele,
We are truly sorry to hear about your experience and understand how disappointing it was to receive an arrangement that did not meet your expectations. We also apologize for the frustration caused by not receiving a response when you attempted to raise your concerns.
After reviewing your order, we have issued a full refund to your original form of payment. Please allow 2-10 business days for the refund to appear on your billing statement. We also attempted to contact you by phone and left a voicemail regarding this resolution.
Additionally, we have issued a 50% promotional discount code for a future purchase. You will receive a separate email containing your discount code and redemption details.
Please accept our sincere apologies for this disappointing experience. If you have any further questions or concerns, please do not hesitate to contact us.
Kindest regards,
Brenda H.
Teleflora
I ordered flowers for my sister's…
I ordered flowers for my sister's memorial service, first I was told it was delivered and it was not. I was panicking so I called and they said that was a mistake, then an hour later they delivered a bouquet that looked like the jammed a bunch of flowers in an ugly jar. It looked nothing like the picture , the wrong colors . I took it apart and rearranged the flowers in my own vase. I was so disappointed and embarrassed to set them on the table at the service.
7 October 2026
Unprompted review
Reply from Teleflora
Hello Debi,
We are truly sorry for the issues you experienced with your memorial service order. We understand how upsetting it must have been to receive incorrect delivery information and then have the arrangement arrive looking different from what was expected for such an important occasion.
After reviewing the order, we have processed a full refund. You should see the refund applied to your original form of payment. Please allow 2-10 business days for it to appear on your billing statement, or by 10/26/2026.
Please accept our sincere apologies for the disappointment and frustration this experience caused during an already difficult time. If you have any additional questions or concerns, please do not hesitate to contact us.
Kindest regards,
Brenda H.
Teleflora
FIRST AND LAST TIME USING TELEFLORA!!
FIRST AND LAST TIME USING TELEFLORA!!! Extremely disappointed. Ordered yesterday and got late delivery today at 09:49 PM that was just dropped at our doorstep. Fortunately my Ring camera alerted me. I paid for the top tier "Premium" anniversary arrangement. Instead I got "sub-standard" that I could have bought something better at my local Ralphs grocery store. Pathetic! Paid extra $8.99 for "Handwritten Anniversary Card" but it was just a small printed piece of cardboard. The base was cheap too. BEWARE, the picture online will be NOTHING like what you get! I called Teleflora Customer Service and best they could do is refund 25%. What a joke!
9 October 2026
Unprompted review
Reply from Teleflora
Hello SouthOC Foothill Ranch,
Thank you for taking the time to share your feedback. We are very sorry to hear that your anniversary gift did not meet your expectations. We understand how disappointing it must have been to receive an arrangement that did not reflect the quality you anticipated, especially for such a special occasion.
We also apologize for the frustration regarding the delivery experience, presentation of the arrangement, and the handwritten card upgrade. We understand your concerns and regret that this experience left you feeling dissatisfied with both the product and the service provided.
We would appreciate the opportunity to review your order and any prior interactions so we can better understand what occurred and determine whether additional assistance may be available. Please contact us at 800-822-9547 with your order number, or email us at operationsupport@teleflora.com.
Again, please accept our sincere apologies for this disappointing experience.
Kindest regards,
Brenda H.
Teleflora
One star -- and that only so I can post a review
I sent flowers to the separate opening nights of two artist friends, as I was not able to attend their events. They sent photos of what they received (by way of a thank-you) and I was embarrassed to see how bedraggled the flowers were. They had clearly not been handled with care.
Also, I received delivery confirmation for one order, but not the other, so I was left for two wondering whether they had arrived, until my friend sent the thank-you.
No way will I order from Teleflora again. Just wish I had thought to check here first.
3 October 2026
Unprompted review
Reply from Teleflora
Hello Rikki,
Thank you for sharing your experience. We are very sorry to hear that the floral arrangements your friends received did not meet your expectations. We understand how disappointing and embarrassing it must have been to see flowers arrive in poor condition, especially when they were sent to celebrate such meaningful occasions.
We also apologize for the frustration caused by not receiving delivery confirmation for one of your orders. We understand how important it is to have confidence that your thoughtful gift has arrived as intended.
We would appreciate the opportunity to review your orders and assist further. Please contact us at 800-822-9547 with your order number, or email us at operationsupport@teleflora.com, so we can investigate your concerns and discuss available resolution options. Again, please accept our sincere apologies for this disappointing experience.
Kindest regards,
Brenda H
Teleflora
Flowers not delivered
Flowers not delivered to family funeral. Was not able to be there did not find out until after the fact only offering to send the flowers to family home three days later. They called I have tried to return the call and am put on eternal hold. At this point I would like my money back so I can donate it to the church in families honor.
2 October 2026
Unprompted review
Reply from Teleflora
Hello DT,
Thank you for sharing your experience. We are deeply sorry that your sympathy floral arrangement was not delivered for the funeral service and understand how upsetting this must have been, especially during such a difficult time.
We recognize that sending flowers is a meaningful way to honor a loved one, and we regret that we were unable to fulfill your order as expected. We also apologize for the frustration you experienced when attempting to return our call and reach a representative.
We would appreciate the opportunity to review your order and assist further. Please contact us at 800-822-9547 with your order number, or email us at operationsupport@teleflora.com, so we can investigate your concerns and discuss available resolution options. Again, please accept our sincere apologies for this disappointing experience.
Kind regards,
Lauran
Teleflora
Let Down for my Grandmother's Funeral
On a Monday morning, I ordered an easel arrangement for my grandmother's funeral service scheduled for Wednesday. I requested Tuesday delivery to be safe. The tracking for my order remained in "With the florist" for the entire time. On Tuesday evening I called Teleflora and spoke to a representative who stated he would contact the florist the next morning to ensure delivery before the 10AM Wednesday service. I called Wednesday morning and was initially told my order was being delivered. On a second call Wednesday morning shortly after the start of the services, I was told there was no florist available but Teleflora could have the arrangement sent to a residential address later. I said absolutely not, that was unacceptable and they provided me with a full refund. Such a disappointment.
29 September 2026
Unprompted review
Reply from Teleflora
Hello Kim,
Thank you for taking the time to share your experience. We are deeply sorry for the disappointment and frustration this caused during such an important and sensitive occasion.
We understand how important it was for your sympathy arrangement to arrive before your grandmother's funeral service, especially after placing the order in advance and contacting us to confirm delivery. We sincerely apologize that we were unable to fulfill the order as expected and that the communication you received did not accurately reflect the situation. While we are glad a full refund was provided, we recognize that a refund cannot make up for the arrangement not being present for the service.
Please accept our heartfelt apologies. We appreciate your feedback, as it helps us identify areas where we need to improve both our fulfillment processes and communication with customers during critical moments.
Kind regards,
Lauran
Teleflora
Failed to deliver on several dates
Failed to deliver on several dates. Please properly communicate with your customers if there are any issues.
2 October 2026
Unprompted review
Reply from Teleflora
Hello Darren,
Thank you for sharing your feedback. We sincerely apologize for the delivery delays and understand how frustrating it can be when an order does not arrive as expected.
Providing timely updates and clear communication is important, and we're sorry we fell short in your experience. We'd appreciate the opportunity to review your order and any issues that may have impacted delivery. Please contact us at 800-822-9547 with your order number so we can investigate further and address your concerns.
Kind regards,
Lauran
Teleflora
Teleflora is an absolute rip off
Teleflora is an absolute rip off. I got burned once and thought I’d try again. Now that I’ve been burned twice I’ll never use them again. Each time I selected an order based on the description and occasion. What I’ve received each time is not even slightly close. I ordered an arrangement in a cake appearance for my daughter’s birthday. Instead I got generic flowers in a glass vase sent. I paid for the premium version as well. And a tip added. Total crooks.
2 October 2026
Unprompted review
Reply from Teleflora
Hello TI,
Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement delivered did not meet your expectations or reflect the cake-style design you selected for your daughter's birthday. We understand how disappointing it is to receive something that feels significantly different from what was ordered, especially after choosing a premium upgrade.
Teleflora works with local florist partners to fulfill orders, and while substitutions may occasionally be necessary due to flower or container availability, the delivered arrangement should maintain the overall style and value of the selected product. We are sorry to hear this was not your experience. We would welcome the opportunity to review your order and address your concerns. Please contact us at 800-822-9547 with your order number so we can investigate further and work toward a resolution.
Kind regards,
Lauran
Teleflora
Order from a local florist instead.
Took my order on a Wednesday and cancelled two days later on a Friday morning. The viewing was Friday afternoon. Unbelievable! They blame the local florist for "not being able to deliver" the order. I am beyond annoyed at their wiping their responsibility of delivering the order since they contract their work to a local florist. It is Teleflora's responsibility to find a florist who can deliver what I ordered and be on time. I was able to call a local florist who was able to deliver flowers the same day... Apparently teleflora isn't capable of doing this same thing. The "customer support", Kay specifically, is useless and won't do anything other than deliver 3 days later or cancel the order. I cancelled the order. My toddler could run a better business than these clowns claim to.
2 October 2026
Unprompted review
Reply from Teleflora
Hello Daniel!
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and understand how frustrating it can be when an order for an important occasion is unable to be fulfilled as planned. We are truly sorry for any inconvenience.
Unfortunately, we are unable to locate the order with the information provided in your review. We would welcome the opportunity to look into your concerns further. Please contact our Customer Service team with your order number so we can review the situation and address any outstanding concerns.
Looking forward to hearing from you.
Sincerely,
Kevin L
Teleflora
NO DELIVERY! NO PHONE CALL!!
What went wrong is no delivery of floral arrangement for my uncles funeral!!!!!!
Unacceptable no phone call in advance!!!!
Please do NOT use this service if I could give zero stars or less I would!!!
If they called in advance we could have tried to have another florist deliver.
This floral arrangement was ordered a week prior to his funeral!!!
1 October 2026
Unprompted review
Reply from Teleflora
Hello Teresa!
Thank you for taking the time to share your feedback. We understand how important it is for flowers sent in memory of a loved one to arrive as expected, and we are sorry to hear you were disappointed with your experience.
We would welcome the opportunity to learn more and see how we may be able to help. Unfortunately, based on the information provided in your review, we are unable to identify the order in question. Please contact us by phone at 1.800.822.9547 or through our email or chat options at Teleflora.com so we can review your concerns further.
We look forward to hearing from you.
Sincerely,
Kevin L
Teleflora
Do NOT USE THIS site especially in NZ…
Do NOT USE THIS site especially in NZ as, it turns out, is charged in USD!! So u think you're paying for expensuve flowers but when you get your visa bill, is almost $100 dearer
28 August 2026
Unprompted review
Reply from Teleflora
Hello Lois!
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and understand your concerns regarding currency conversion and billing.
Teleflora.com displays the applicable currency on every product page and throughout the ordering process so customers can review pricing information before completing their purchase. We would be happy to review your concerns and answer any questions you may have regarding your order.
Please contact us at 1.800.822.9547 or through the email or chat options available at Teleflora.com.
Sincerely,
Kevin L
Teleflora
VERY DISAPPOINTED
VERY DISAPPOINTED! What I ordered I placed was beautiful What was sent was something I could of made up better Grocery stores have a better floral department I paid $100.00 for a couple of flowers in a UGLY vase with a BIG stupid bow that looked like it was for Christmas This was for a woman that had a life changing health diagnose It was supposed to be thinking of you It didn’t have the card didn’t have the balloon HORRIBLE! I’LL NEVER USE THEM AGAIN BEWARE! WHAT A SCAM & JOKE🤬
30 September 2026
Unprompted review
Reply from Teleflora
Hello Karen,
We sincerely apologize for the disappointment with your order and understand how upsetting it must have been, particularly given the meaningful circumstances for which the arrangement was intended.
A full refund has been processed to your original payment method. Please allow 2–10 business days for the refund to appear, depending on your financial institution.
We truly regret that the arrangement and delivery did not meet your expectations or reflect the care and quality you anticipated. Thank you for bringing this matter to our attention.
Thanks,
Ratonya H.
Teleflora
Horrible Funeral Flower Aarangement
The flower arrangement delivered to my aunt’s funeral was horrible. It was nothing like the photo. I understand the need for occasional substitutions. This went way beyond that. The arrangement was supposed to have a crystal cross. Instead it had a little stone looking cross that looked like it was picked up at a junk store. The flowers themselves looked extremely old. The company offered me a 50% refund. Honestly what was delivered was not worth even half of what i paid. It's a funeral- you had one chance to get it right and Teleflora failed miserably!
25 September 2026
Unprompted review
Reply from Teleflora
Hello Judy!
Thank you for your feedback. We're sorry the sympathy arrangement for your aunt's funeral didn't meet expectations. We understand your concerns about the appearance, cross, and flower condition.
While substitutions may be necessary, the final product should still reflect the arrangement's value and sentiment. We regret your disappointment and appreciate the opportunity we had to review your concerns. If we can be of further assistance, please don't hesitate to let us know.
Our goal is to provide arrangements that help families express condolences with care and dignity. We extend our sincere condolences to you and your family.
Deepest sympathy,
Kevin L
Teleflora
Ordered a beautiful mosaic vase flower…
Ordered a beautiful mosaic vase flower deluxe arrangement and got a much less impressive bouquet. When contacting the company, within 24 hours, they sent a $22 refund. This is unacceptable. The delivery fee of $19.99 plus tip were more than that.
26 September 2026
Unprompted review
Reply from Teleflora
Hello Shannon,
I am truly sorry for the issues on this order. Per our conversation you have been issued a full refund. It has been my pleasure to assist you and look forward to serving your floral needs in the future. If you have any further questions or concerns, please don't hesitate to contact us.
Kind regards,
Lauran
Teleflora
I have ordered 3 separate times and 2-3…
I have ordered 3 separate times and 2-3 of those times, there were issues with whatever local florist they third partied to fulfill the order. Issues with delivery where it was an issue to deliver on the date, and thus requesting it be ok to deliver a day later!! The point of flowers is to deliver on the specific special occasion not the day after!! do yourself a favor and do not use Teleflora as a third-party you’re better off going or calling your local florist and handling it yourself
25 September 2026
Unprompted review
Reply from Teleflora
Hello Stephanie,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused when your orders did not go as planned. We understand that flower deliveries are often tied to important occasions, and having a requested delivery date missed can be especially disappointing.
While many orders are successfully fulfilled through our network of local florists, we recognize that this does not lessen the impact when a delivery issue occurs. We appreciate you bringing these concerns to our attention and would like the opportunity to review your experiences further. Please contact us at 800-822-9547 with your order numbers so we can investigate and address the issues you encountered.
Kind regards,
Lauran
Teleflora
Funeral Flowers Never Delivered — and I Was Given False Information
The worst floral service I have ever experienced. Do yourself a favor and STAY AWAY.
I ordered funeral flowers more than 24 hours in advance and paid an extra $15 for delivery by 1 p.m.
At 10:44 a.m. on the day of the service, I received an email saying they had “tried reaching me but were unsuccessful.” That was not true. I had no missed calls, voicemails, or earlier emails.
The same email said the local florist needed to make substitutions, but assured me, “the good news is we will be able to make the delivery on time.” That was not true either.
When I called, I was told the florist did not have the flowers or the crystal cross included in the arrangement, but would create a “beautiful” substitute. With the funeral only hours away, I had no real choice but to agree and asked to be notified when it was delivered.
By 2 p.m., I had heard NOTHING. I called again and was then told the florist COULD NOT DELIVER THE FLOWERS AT ALL and my order had to be canceled — just ONE HOUR before the wake.
When exactly were they planning to tell me?
I was given false information twice: first that they had tried to contact me, and then that the flowers would be delivered on time. Because I relied on those assurances, I lost the chance to make other arrangements.
The representative told me the florist would be “penalized.” That does nothing for me. My flowers were not there for the wake, and it was too late to fix it.
Yes, I was promised a full refund, but a refund does not compensate for this kind of failure at a funeral.
I will NEVER use this company again, and I will absolutely be telling my family and friends about this experience. I only wish I had read the Trustpilot reviews before ordering.
25 September 2026
Unprompted review
Reply from Teleflora
Hello KN,
Thank you for sharing your experience. We are deeply sorry for the disappointment and distress this situation caused, especially given the importance and sensitivity of a funeral service.
We would like the opportunity to review what occurred, but we are unable to locate your order based on your review. Please reply with your order number, or contact us at 800-822-9547, so we can investigate the communication, delivery, and cancellation issues you described. We understand how upsetting it must have been to rely on information that did not match the outcome, and we would appreciate the chance to look into this matter further with you.
Kind regards,
Lauran
Teleflora
not as ordered and not a timely delivery
I ordered peonies and hydrangeas and received carnations and stargazers. They were delivered very late and not to the correct address I had to do a scavenger hunt to locate them. They were for a child in the hospital and stargazers are nice but very scented and it was overwhelming. When asked for a refund, or a redo they kindly said no and gave me a 25% off coupon ... which I will not be using, and less than 1/4 refund. I would not recommend using this service.
18 September 2026
Unprompted review
Reply from Teleflora
Hello Sheri!
Thank you for reaching out. My name is Kevin, and I am happy to assist you.
I sincerely apologize that the arrangement did not meet your expectations. We understand how important your floral gift is and regret the disappointment this experience caused.
As a resolution, I have issued a full refund back to your original form of payment. Please allow 2 to 10 business days for your bank to reflect the credit on your statement.
If there is anything else we can assist you with, please let us know. We can be reached at 1-800-822-9547 or through our chat feature at Teleflora.com.
Sincerely,
Kevin L.
Teleflora
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