Ugh! I should have read the reviews first!
Ugh! Why did I not read the reviews before placing my order?! Apparently teleflora has a history of canceling orders prior to important events, in my case it was my cousin's funeral. They sent a random, unapologetic email telling me they couldn't deliver in my service area and that I would be refunded (still waiting on the refund). Why did you accept the order in the first place? Every florist has an option to enter zipcode and they tell you on the spot if they can service you or not. Teleflora clearly just wanted the sale and didn't care one bit about the service part. As a result, I was left scrambling trying to find a new florist to deliver our funeral floral arrangement. Never again.
Reply from Teleflora
Hello R. Robinson,
Thank you for taking the time to share your feedback. We understand how frustrating and disappointing it can be when an order for such an important occasion cannot be fulfilled as planned, especially when it is intended to honor the memory of a loved one. We also understand how difficult it can be to make alternate arrangements on short notice.
Unfortunately, I am unable to locate the order with the information provided in your review. We would welcome the opportunity to look into your concerns further and better understand what occurred. Please contact our Customer Service team at 1-800-822-9547, or through the chat and email options available on Teleflora.com, and provide your order number so we can review the order and address any outstanding concerns. We look forward to hearing from you.
Sincerely,
Kevin L
Teleflora