Keen & Able Reviews 

6,643
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Delivery on time with half hour phone call confirming "on the way". Useful, because the mattress arrived at 7.30am! Polite and respectful crew. They put on overshoes immediately they entered the house... See more

Company replied

Rated 5 out of 5 stars

The order process was very easy and communication with staff was great. Regular updates were given on the order, including delivery updates. On the day the friendly delivery men called in advance when... See more

Company replied

Rated 5 out of 5 stars

After ordering a product from a premier company we were contacted by Keen & Able who were tasked with delivering the item. Their communication was first class and a change of delivery date was dealt... See more

Company replied

Rated 5 out of 5 stars

All my contact with Keen & Able was super simple and easy! They were friendly and helpful, and all communication about deliveries was really clear. They delayed picking up one mattress until they had... See more

Company replied

Company details

  1. Courier service

Written by the company

We are Keen and Able. We work with leading bed and sofa companies to provide a superior delivery experience to the room of choice. We are totally focused on customer service. Once we have arranged a convenient delivery day we keep customers fully informed on the progress of their delivery. ...


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4.8

Excellent

TrustScore 5 out of 5

7k reviews

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4.8

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Rated 1 out of 5 stars

I wouldn’t trust them to deliver a sandwich

Had the misfortune of dealing with Keen and Able. When you see how they handle items, there’s no care and attention.
Parking their large van to block entry of neighbours, and seem to have no regard for littering debris from the van on people’s driveways, hoping that no one is watching, believing they’re not accountable to anyone. I wouldn’t trust them to deliver a sandwich.

2 May 2023
Unprompted review
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Reply from Keen & Able

Thank you for sharing your feedback regarding your experience with Keen and Able. We are sorry to hear about the inconvenience and frustration you encountered.

We value the trust our customers place in us, and we take all feedback seriously. We are committed to providing a reliable and respectful service, and it is disappointing to learn that this was not your experience.

We sincerely apologize for any inconvenience caused by the crew parking and littering of debris by the delivery van. Such behavior is not acceptable, and we will address this matter with the delivery team to ensure it does not happen again. Our aim is to maintain a high level of professionalism and respect for both our customers and the community.

We understand that your experience has led you to doubt our ability to deliver satisfactory service. We assure you that we value our customers' trust and will take the necessary steps to rectify these issues and improve our service.

If you would like to discuss this matter further or if there is anything else we can do to address your concerns, please do not hesitate to reach out to our customer service team. We appreciate your feedback, as it helps us identify areas where we can improve and deliver a better experience to our customers.

Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Kind Regards,
Keen & Able,
Delivery Team

Rated 5 out of 5 stars

Very friendly delivery company

Very friendly delivery company - highly recommend!

1 August 2022
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!
Putting the customer at the centre of the experience: easy purchase, wonderful communication and exceptional delivery.
What is there not to like: absolutely nothing.

3 February 2023
Unprompted review
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Reply from Keen & Able

Glad you liked the communication element of the service and thank you for taking the time to let us know

Rated 1 out of 5 stars

No show. No communication.

Delivery partner for Hypnos Contract Mattresses. Scheduled to be delivered 1pm - 5pm. Almost 8pm, still not here. Zero communication, even though the email states you'll be contacted if there's a delay. No ability to contact them until tomorrow. Taken time off to deal with this, removed the old mattress out of the way. Looks like I've got to put it all back. Extremely disappointed.

30 January 2023
Unprompted review
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Reply from Keen & Able

I am so sorry to learn that your order has not arrived on time. Whenever possible, we aim to fit the time slot provided, but we are sometimes unable to avoid delays. Our goal is to improve our services as much as we possibly can to avoid situations like this, and to update our customers with any delays that may occur. I apologize for not providing you with the service you deserve. Please let us know if you have any additional questions, concerns, or comments.
Kind Regards,
Keen & Able,
Delivery Team

Rated 5 out of 5 stars

Excellent service

I asked for a change of delivery day it was sorted straight away without fuss . I was given a time
Slot and the driver called me to give me an update when they were 30 minutes away. The delivery men wore covers over their shoes to protect my carpets and they took the rubbish away, they were so
Polite and helpful, I would definitely recommend this company.

23 February 2023
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Rated 5 out of 5 stars

All round a very quick and efficient…

All round a very quick and efficient service. The mattress was unpacked and installed, and the packaging taken away, in a jiffy. The men were polite and considerate.

10 February 2023
Unprompted review
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Reply from Keen & Able

That's great to hear, thanks for letting us know

Rated 5 out of 5 stars

Great service throughout my purchase

Great service throughout my purchase. My mattress is super comfy, the best Iv ever bought. The delivery men were polite and courteous. I cannot recommend them enough from purchase to excellent quality of mattress to delivery.

20 February 2023
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, very quick, careful and polite. Unwrapped our large item, placed it in appropriate position and removed packaging

23 February 2023
Unprompted review
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Reply from Keen & Able

That's great to hear, thanks for letting us know

Rated 5 out of 5 stars

Delivery on time as promised

Delivery on time as promised , drivers very helpful and respectful of property any excess packaging taken away , really pleased.

21 February 2023
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Rated 5 out of 5 stars

Good service

Delivery arrived at expected time. Good comms beforehand. Polite and efficient delivery men.

24 February 2023
Unprompted review
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Reply from Keen & Able

That's great to hear, thanks for letting us know

Rated 1 out of 5 stars

Very bad service

14 January 2023
Unprompted review
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Reply from Keen & Able

I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. The company is working on improving its delivery service and customer services.
Please let us know if you have any additional questions, concerns, or comments. Kind Regards, Keen & Able, Delivery Team.
Kind Regards,
Keen & Able,
Delivery Team.

Rated 5 out of 5 stars

Keen and Able Delivery Experiance

The delivery crew (lady and gentleman) were professional in all respects providing a seamless delivery experience. Can totally recommend Keen and Able Delivery Services.

10 February 2023
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Rated 5 out of 5 stars

100% good experience.Not often you can say a delivery…

Not often you can say a delivery company turned up at the exact time they were expected but these guys did.
Not only that they couldn’t of been more helpful.
Highly recommend, I wouldn’t hesitate to use them again

9 February 2023
Unprompted review
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Reply from Keen & Able

That's great to hear, thanks for letting us know

Rated 5 out of 5 stars

Excellent service. Treat yourself

From ordering to receiving my new mattress, l had excellent service. The sales team reorganised my delivery day and the delivery men were amazing. Was so respectful of my home and friendly. Brought all the bedding to go with it.Excellent service. I love my new mattress too it is so comfortable.

14 February 2023
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Rated 5 out of 5 stars

Very best service ever experienced

The two men were very polite and considerate, arriving exactly at the time they had phoned through to me. They entered the house after fitting overshoes (felt slip-ons) and were careful of their surroundings as they slipped the king sized heavy mattress to be returned into a polythene cover. Again, they were careful bringing it down the stairs and departed with a cheerful goodbye. Shortly afterwards, I received an email from the Company acknowledging the collection.

This was the very best service I have ever experienced in my long life from a carrier company and I would wholeheartedly commend them to anyone requiring a delivery or collection.

I shall advis my son to use this Company when the time comes for him to remove stuff from my home to his, some 250 miles away, ensuring the very best chance of items being handled with care and respect.

20 February 2023
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Rated 5 out of 5 stars

Exexcellent

Excellent service could not fault the driver and his assistant ,had to carry the mattress some 8o yds or so as we are off road and in oap flats, luckily ground floor, but could not fault them ,and would recommend them to anyone , keep up the good work

14 February 2023
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Rated 5 out of 5 stars

Very happy with the service from Keen…

Very happy with the service from Keen and Able. 1 hour time slot given and delivered on time. The delivery crew were very polite and professional. Respectful of property. They unpacked mattress, positioned it on the bed and removed all packaging.

25 February 2023
Unprompted review
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Reply from Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

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