Review of Keen & Able


Rated 1 out of 5 stars

I wouldn’t trust them to deliver a sandwich

Had the misfortune of dealing with Keen and Able. When you see how they handle items, there’s no care and attention.
Parking their large van to block entry of neighbours, and seem to have no regard for littering debris from the van on people’s driveways, hoping that no one is watching, believing they’re not accountable to anyone. I wouldn’t trust them to deliver a sandwich.

2 May 2023
Unprompted review

Reply from Keen & Able

Thank you for sharing your feedback regarding your experience with Keen and Able. We are sorry to hear about the inconvenience and frustration you encountered.

We value the trust our customers place in us, and we take all feedback seriously. We are committed to providing a reliable and respectful service, and it is disappointing to learn that this was not your experience.

We sincerely apologize for any inconvenience caused by the crew parking and littering of debris by the delivery van. Such behavior is not acceptable, and we will address this matter with the delivery team to ensure it does not happen again. Our aim is to maintain a high level of professionalism and respect for both our customers and the community.

We understand that your experience has led you to doubt our ability to deliver satisfactory service. We assure you that we value our customers' trust and will take the necessary steps to rectify these issues and improve our service.

If you would like to discuss this matter further or if there is anything else we can do to address your concerns, please do not hesitate to reach out to our customer service team. We appreciate your feedback, as it helps us identify areas where we can improve and deliver a better experience to our customers.

Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Kind Regards,
Keen & Able,
Delivery Team