Pegasus Airlines Reviews 

Never ever fly with this pathetic low quality airline service where the customer service is extremely poor and they treat you like animals. Value yourself and your family.

Rubbish airline they won’t help my wife with my 8 month old son i asked them at Manchester airport to help my wife get the stroller back at sabiha airport because the layover was 4 hours with caring back and hand bags was too difficult for her anyway this is would be our last flight with Pegasus Airlines never again

Absolutely ridiculous . First time I fly with them and last time I do . Flights all delayed. No form of communication. Absolutely irresponsible. Dont even deserve a star

AVOID AT ALL COSTS!!!

Literally the WORST airline I’ve ever flown, and I’ve traveled third world countries.

They are extremely UNFRIENDLY.

Shocking Negligence and Abandonment of a 75-Year-Old Passenger with Reduced Mobility (PRM)

​I am writing this to warn anyone relying on Pegasus Airlines' Special Assistance (PRM). My 75-year-old mother traveled with pre-booked and confirmed wheelchair assistance, but experienced shocking negligence and mistreatment.
​During her connection at Istanbul Sabiha Gökçen Airport (SAW), the PRM assistant left her at the wrong gate and never returned after a gate change. Despite showing her ticket to Pegasus gate agents, she was dismissed and told to just wait. With 20 minutes left, a kind airport cleaner had to physically run across the terminal with her to save her from missing the flight.
​When she reached the correct gate, the same PRM assistant who abandoned her placed his finger to his lips, gesturing her to stay quiet ("shh"). To make matters worse, upon landing at Skopje Airport (SKP), NO assistance was present to meet her despite prior confirmation.
​My mother was left terrified, physically exhausted, and panicked. It has been 14 days since we submitted a formal complaint (PNR: [234EK9]), and Pegasus Airlines has completely ignored our request for an explanation and resolution.
​Completely unacceptable service and complete disregard for elderly passengers. Case is now being escalated to civil aviation authorities (SHGM).

Customer service is awful. It took me a week of calling to add a lap infant to my reservation.
My older son then broke his leg and we had to cancel our trip. Our other airlines took the doctor's note without any issues. Pegasus wanted full medical details and needed the document signed, notarized, and stamped to even consider it. Its a completely ridiculous hoop to jump through. I don't usually believe the scare tactics in reviews but spend a little more and spare yourself because pegasus has been an absolute nightmare to work with.

TR/ ENG (SCOLL DOWN FOR ENGLISH) Boarding I geç açmakla kalmayıp, kendi aralarında dedikodudan sıkılınca gözüne kestirdiği kişiden sırf para koparma amacıyla bir problem arıyor. Uçağın 50% sinin boş olmasina rağmen, taşıdığını sirt çantasının uçağın altına sigip , en az 3 farklı hava yolu sirketiyle uçuş yapmama rağmen benden para istediler. Biletimde hem kabin bagajı hem koltugun altına sığabilecek çanta hakkım vardı. Ödenmiş olan bileğime rağmen bana ekstra para odettirdiler. Ben 10 yıldır aktarmalı & direk uçuş olarak İngiltere ye uçuyorum. Pegasus kadar profesyonel olmayan, yavaş servisi, para göz bir şirket görmedim. Rezalet.
Despite having cabin baggage & one under seat bag paid already, they made me pay for my backpack at the gate, claiming that it is too big. I did fly with 3 different airlines with the same backpack and not once had an issue. Not only are their services extremely slow (40minutes delay in opening the boarding) , their lack of professionalism and no interest in customer satisfaction & on top of that, once they're bored of their gossip time, they'll randomly pick an individual to find an issue and charge them extra regardless of if the reasons are justified. Never ever pick Pegasus. Turkish airline's are much better

There are a lot of bad reviews on pgs but actually it's not really bad
It's affordable, the plans are new and clean, its employers are nice and kind.
I know that it's not qatarairways or emirates but it's good enough

One of the worst airline experiences I have ever had! The customer service is extremely disappointing. We planned our entire Europe trip around flights with Pegasus Airlines, only to have almost all of them cancelled or rescheduled. To make matters worse, we weren’t even notified about some of the cancellations. We only discovered them when we randomly checked our flight status. How are passengers supposed to make alternative arrangements if the airline doesn’t even bother to inform them?

I strongly advise people to think twice before booking with Pegasus Airlines, as it could turn your entire travel plan into a nightmare. Pegasus, if you cannot operate your flights reliably and keep your passengers informed, you seriously need to reconsider how you run your business instead of putting people’s travel plans, time, and money at risk. Extremely frustrating and disappointing!

The absolute worst airline. First we were told our names are not registered for the flight and we have to pay for new tickets, after about an hour of speak with different staff and management we were able to sort it out. Unfortunately this was only the beginning, they did not put our suitcases on the plane without a reason and when we contacted them about it they replied after 5-6 days that we need to pay a fee for our suitcases to be send to us. That is completely illegal under international law. We are in contact with Civil Aviation Authority and are considering suing them.

Good luck trying to get a compensation because of a 5h delay, they just gonna send you back and forth between customer service points and play dumb.

Cancelled my 4pm flight at 10pm the night before. Had to fly at 4am instead. Also refused to refund me for extra expenses (eg. taxi as no public transport at that time of night). Horrible.

Terrible customer support, on purpose delays to customer requests, no reponse on continous emails. Baggage damaged, took a moth for the damage department to evaluate a minimal 60euro compensation, and then bingo, no respone to what is even happening. Contacted the customer support about 7 times in last 3 months, all times they say it is with Finane, everyone from the customer feels like mafia of the airlines, only attitude, no regrets to why this is taking forever. Now i only feel negative about pegasus airlines. Their professional liers will probably reply to this with the most sophisticated way "sometimes it takes longer" lolzz. Yes but for 60 Euros, no airlines took 6 moths, in this case i wish they spend this 60 euros on making the customer service better because there is no way i can claim what they already decided to give me.

My daughter had certain visa issues for EU. They accepted her for the first flight but didn't allow to board at Istambul. Okay, that was reasonable. No refund, of course.

Finally, company representative said all is resolved and she is eligible to buy direct ticket to her final destination. Just several hours after she was refused to board again by the same bloody Pegasus company. They returned 40 out of 160 euro.

Of course, she would never buy second ticket unless company office said all is resolved.

SCAMMERS

0/5 if I could. Absolutely unacceptable.

Our return flight was cancelled by Pegasus, and we were left stranded with no proper assistance or rebooking solution. We had already paid around €2,300 for our original tickets and were forced to spend another €1,800 on completely new flights just to get home.

Instead of taking responsibility and helping us, we were passed around and left to deal with the situation ourselves. We then waited several months for a refund, only to receive around €700 back.

This was an extremely stressful and expensive experience. When an airline cancels your flight, you expect them to help you get home — not leave you stranded and force you to pay thousands more out of pocket.

Terrible handling, terrible customer service, and absolutely no sense of responsibility. I would never book with Pegasus again.

⭐ 1 star – Unjustified baggage charge and unacceptable customer service
I am extremely disappointed with Pegasus Airlines and the way my complaint was handled.
On 13 September 2026, at Istanbul Sabiha Gökçen Airport, Pegasus charged me and my fellow passenger TRY 2,842 each for our personal bags — TRY 5,684 in total.
Pegasus later claimed that our bags exceeded the 3 kg limit. However, our bags were never weighed at the airport. There was no weighing scale at the baggage control point and nobody told us the actual weight of either bag.
I repeatedly asked Pegasus a very simple question: What was the recorded weight of my bag, and where and when was it weighed?
Pegasus has never provided an answer. They have not provided any recorded weight, measurement, photograph or other evidence showing that the 3 kg limit was exceeded. Instead, they simply repeated their general baggage policy and eventually closed my complaint, stating that no further processing was possible.
What is most disappointing is not only the charge itself, but the complete unwillingness to properly investigate or answer a straightforward question from a paying customer.
I consider this charge unjustified because Pegasus has not demonstrated that the alleged weight limit was actually exceeded.
This is not the way a customer should be treated. I would strongly recommend passengers carefully check Pegasus baggage rules and be prepared for additional charges at the airport.
I am now pursuing the matter through the appropriate consumer protection channels in Turkey.

Everything was horrible about pegasus airline .there was no one to guide regarding the departure gates on stansted airport once we were off loaded the staff misbehaved and was rude to us and was making fun of our situation and was instigating my partner to fight with him and they intentionally delayed our baggage and when we told them we will complaint about them they were not afraid of the consequences and said go ahead this is my name even the manager of the airport said we were at wrong and didn't let us file complaint and sided with his staff and said if you think we are being racist go ahead complain to the police. Worst experience ever.

Had a return journey from UAE to London and Back. When boarding return from London their systems went blank just for my booking and I had to wait almost 50 minutes for them to issue a boarding pass. Furthermore I am allowed 20KG in my checkin luggage, 10KG for my underseat suitcase and 3KG for my back pack. I had 23KG in my checkin luggage and they charged me for 3KGs though I waited almost 50 minutes for them to issue my boarding pass. NASTY low quaily airline. They also have no flight entertainment. The food from their trolley is purchase only and very expensive. WILL NEVER FLY PEGASUS AIRLINES AGAIN!

I've sent the below to pegasus airlines customer relations and their response is unbelievable. ( Dear Customer Relations Team,
I am writing to lodge a formal complaint regarding the severe lack of customer service, hostile behavior, and complete failure of duty of care I experienced from your ground staff at Istanbul Sabiha Gökçen Airport on Monday, September 21st, 2026. This directly resulted in me missing my flight to Birmingham, UK under booking reference 2A17W8.
Due to booking a self-transfer itinerary, I was required to clear Turkish border control to re-check my bags. Upon reaching passport control, I was informed that as a holder of a Cypriot passport, I required an electronic visa to enter Turkey. This requirement came as a complete surprise to me, as I had previously traveled to Turkey in June for a one-week holiday without ever being asked for a visa, nor was I asked for one when I entered Turkey on September 5th, 2026, to transfer to Cyprus.
At this moment, I faced a distressing emergency: my mobile phone was broken. I had absolutely no internet access, no means to apply for an e-visa online, and no way to contact anyone for help.
I repeatedly begged multiple Pegasus staff members for help, requesting only a few minutes on an internet-connected terminal or device so I could process the e-visa and proceed to my flight. Every single staff member callously refused to assist me. Their complete unwillingness to offer basic human empathy or minimal customer support left me stranded at the border.
The psychological toll of this neglect was unexplainable. Overwhelmed by helplessness and panic, I collapsed onto the floor, completely lost and unable to process the cruelty of being abandoned in an airport terminal with no way to communicate. To add further frustration, when I boarded my rescheduled flight the following day, staff did not even ask to check or verify my visa, highlighting a completely inconsistent and arbitrary approach to passenger enforcement.
Because of your staff's refusal to help, I missed my scheduled flight to Birmingham. This deliberate lack of assistance caused severe emotional distress, as well as significant logistical and financial consequences:
* **Separation from Family:** I was unable to return home to my son, leaving him stranded on his own overnight without parental care.
* **Loss of Earnings:** I lost a full working day due to being stranded abroad.
*
* **Out-of-Pocket Expenses:** I was forced to cover additional ticket fees, airport expenses, food, and accommodation.
As an airline, Pegasus has a fundamental duty of care toward its passengers. Leaving a passenger helpless in an international terminal due to a technical emergency—when a simple two-minute online transaction by staff could have resolved the entire issue—is completely unacceptable.

### **Itemized Claim for Expenses**
Below is the detailed list of expenses incurred directly as a result of this incident (dated September 21st – 22nd, 2026):
| Date | Description / Merchant | Amount |
|---|---|---|
| **21 Sep 2026** | Pegasus (New Flight / Fare Adjustment) | £108.44 |
| **21 Sep 2026** | SGC Havalimanı İşletme (Airport / Terminal Fee) | £112.22 |
| **21 Sep 2026** | SGC Havalimanı İşletme (Airport / Terminal Fee) | £61.59 |
| **22 Sep 2026** | URART (Duty Free / Essential Supplies) | £131.89 |
| **22 Sep 2026** | HMSHost (Food & Beverage) | £72.20 |
| **22 Sep 2026** | Pegasus (Additional Airline Fee) | £6.12 |
| **Total Claim:** | **Direct Expenses** | **£492.46** |
*(Note: In addition to the £492.46 total above, I am also requesting compensation for the lost day of earnings and the missed original flight).*
I request a formal review of this incident, a full refund/compensation for the missed flight, reimbursement of **£492.46** for direct expenses incurred, and appropriate compensation for lost income and emotional distress.
I look forward to your prompt response and resolution to this matter ( THEY HAVE NOT EVEN APPOLOGISED, NOT TRIED TO GIVE ANY EMPHATY AT ALL......