MILES Mobility Reviews 

I’m so angry, my rental car just suddenly stopped in the middle of the autobahn , thank god I had time to pull over to the very narrow side lane. I called the Miles Accident and Recovery support center 3 TIMES each for about 20mins and they were not able to help IN ANY WAY, or even call a towtruck , which I ended up having to pay privately. They had no idea where I should get it towed to, they had no emergency procedure , ZERO. How can you have such incompetent people on an accident support line. It was an extremely dangerous situation . I ended up calling the police and the tow truck myself , even the police tried talking to the support center to no avail!? 1 hour standing in the rain in a dangerous situation, and absolutely no help at all. I’m furious, and now I get to chase after them for all the money this has cost. 500€ on the spot for the two truck, plus having to get home again !?

Permanently banned without evidence, GDPR requests ignored
I used MILES as a loyal customer for years without a single incident. My account was suddenly and permanently suspended over a vague reference to "login overlap" with another user's account — no date, no rental, no explanation of what actually happened.
When I asked for specifics, support hid behind "data protection regulations," even though I was only asking about the basis for a decision made about my own account, not asking for anyone else's personal data. I formally invoked my rights under GDPR (Articles 15, 17, and 22) to get clarity and to request my data be deleted. The response: the case is "closed" and further requests "will not lead to a different result."
This is not how a company should handle account security decisions or data subject requests. No evidence was ever shown, no appeals process exists, and formal legal requests were dismissed with a form response. If you're considering MILES, be aware that your account can be permanently terminated without cause being demonstrated, and that the company does not appear to take GDPR obligations seriously when challenged.
Proceeding to escalate this with the relevant German data protection authority.

I got fined and suspended for an accident I didn’t commit despite disputing the case. Miles refused to cooperate with me and didn’t respond to my follow up regarding the fine.

I was kicked out as client for no official reason because of ‚data privacy‘. In reality I was charged Euro 2000 for an accident I didn’t commit. I continue to be a happy customer of free2move and Sixt car sharing

Very bad experience. After creating an account this week to be able to rent a van and be able to transport my things to my new house, I uploaded my Spanish ID documents, B driver's license and everything was correct. They suspended my account and two days later, after appealing, they permanently blocked it for no apparent reason.
Terrible company that I will never work with and that makes it difficult for you to rent vehicles, I'll go with Sixt or Bahuhaus. (better prices and more competent)

Charged a €100 "smoking fee" on a €14 rental based solely on a BOSCH sensor report — which, per BOSCH's own documentation, is not intended for use against customers and cannot identify who was in the vehicle. When I disputed it, MILES refused to engage with the evidence and handed the case to PAIR Finance, who kept pursuing me — including after Germany's Universalschlichtungsstelle closed the case specifically because MILES refused to participate. Notably, MILES had separately refunded a second smoking charge on the *same* vehicle as a goodwill gesture — undermining their own sensor's reliability. If you're facing something similar, you're not alone — check the other reviews here.

They hide their fees, 20€ minimum fee for a Van XL, despite showing you in you face on the app that its 1,45€/km.

I told all the woodworkers and friends I know to steer off this company.

I am deeply disappointed with MILES Mobility's customer support and business ethics.
On June 7, 2026, while driving a MILES vehicle (VW Polo), I was pulled over by the police due to severely worn-out, bald tires provided by MILES. Following the incident, I contacted MILES support. On June 10, 2026, their representative (Millie) officially confirmed to me in writing:
"Once you get billed the fine, feel free to contact us once more... We will bear the costs accordingly."
However, when the official fine of €123.50 arrived from the City of Wuppertal and I forwarded it to them, MILES completely reversed their position. They refused to honor their binding written commitment, falsely claiming that a warning light would have appeared on the dashboard (which is technically impossible for tire tread wear) and shifting 100% of the blame onto the customer.
To protect myself from late fees and legal consequences under my personal name, I had to pay the €123.50 fine out of my own pocket. Since then, MILES support has been completely ignoring my follow-up emails and refusing to reimburse me.
Promising in writing to cover costs and then refusing once the bill arrives is an unfair and deceptive practice. I demand a full reimbursement of the €123.50.

It makes mobility easy without owning the car, at affordable price. Would be nice when the service area is expanded and increase the car availability.

Very confusing invoices that did not happen - no customer service and person to contact. only mail.

Using them for years, fast service when needed

Maybe not the cheapest but very correct when it comes to customer service and needs.
Sometimes I really wish it was a bit cheaper
But I do use and trust Miles

Did not had issues so far. Cars a ok and affordable. Little bit a struggle with getting a gas at gas station. App at gas station need better instructions and after filling the gas to give you more info about what is charged and what not.

Best service , good app, reliable, car deals and great experience.

like flexibility and availability of card

Perfect
Thank you so much for fairness and thank you for fast and professional communication

The app can be hit and miss. Needs some improvement. The car for a 24 hour booking needs to be opened within 10 minutes or the booking is lost. [shrug]

Easy to use, good quality of cars

Never had a problem