Email support is excellent: the staff are helpful and responsive. Phone support is a different story, though; reaching someone by phone has been difficult.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once you get past the initial bureaucracy - which is not as simple a process as Finn would like you to believe - they've been great. Excellent car, good value for money, and super convenience.
Company replied
I’ve just received my second car from FINN and the whole process was flawless. Returning my first car and getting the new one was incredibly smooth — no issues, no extra charges, nothing unexpected. E... See more
Company replied
The cars available, prices, flexibility, new cars and ease of booking. what not everything is amazing in this website. Also customer support bot is pretty amazing than expected. Only feedback is the... See more
Company replied
Company details
About FINN
Written by the company
Große Auswahl
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Deine Vorteile mit FINN auf einen Blick
Written by the company
- Rundum-Sorglos-Paket
- Du buchst dein neues Auto zum monatlichen Fixpreis ohne versteckte Kosten.
- Kurze Laufzeiten
- Du entscheidest, wie lange du dein neues Auto fährst. Profitiere von unseren kurzen & flexiblen Laufzeiten.
- Haustürlieferung
- Wir liefern dir dein neues Auto deutschlandweit zu deinem Wunschtermin direkt vor die Haustür.
Contact info
Germany
- finn.com
Einfach Auto fahren
4.1
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The most unfair person an fraudulent company
The most unfair person, I have ever come across. He doesn't even understand a basic point of view from my side. He should be removed from this job as he is not fit for this position.
My worst wishes for him.
Simply I didn't cause any damage except one because of seat belt malfunction and the other one where I opened the door retrieve a fallen parking ticket where I slightly hit the door resulting in small damage. The rest they did cheating and created damage themselves as when I handed in the car, the inspection person wasn't there, and all was done in my absence or it was regular wear and tear of the car.
How can they justify €2300 for such small scratches, most of them I never caused.
The most fraudulent company and people, I have come across.
8 October 2026
Unprompted review
Reply from FINN
Hallo Ali,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
My advice is not to work with this…
My advice is not to work with this company. Zero customer care and will cost you many thousand euros more due to their very underhand, unprofessional business model. You are not a valued customer, but a victim of their extortinate practices which quite frankly are bordering on fraudulent.
8 October 2026
Unprompted review
Reply from FINN
Hallo Russell,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
Email support is excellent
Email support is excellent: the staff are helpful and responsive. Phone support is a different story, though; reaching someone by phone has been difficult.
1 October 2026
Reply from FINN
Hallo Herr Kumar,
vielen Dank für Ihr Feedback. Es freut uns sehr zu hören, dass Sie mit unserem E-Mail-Support zufrieden waren und unser Team Ihnen hilfreich zur Seite stehen konnte.
Wir bedauern, dass Sie Schwierigkeiten hatten, uns telefonisch zu erreichen. Ihr Hinweis ist uns wichtig und wir nehmen diesen gerne auf, um unsere Erreichbarkeit kontinuierlich zu optimieren.
Wir freuen uns darauf, Sie auch in Zukunft bestmöglich zu unterstützen.
Viele Grüße, Ihr FINN Team
My experience with FINN
My experience with FINN
I removed my last review of FINN in the hope that the company might reconsider.
In April 2026, I tried to book a six-month car subscription with FINN while I was still in California. The process was difficult: I repeatedly encountered problems, there was an incorrect birth date associated with my account, and FINN later asked me to provide proof of German residence permit. Eventually, the booking went through.
With the confirmation came two contractual overview documents. Neither document states that cancelling after 24 hours would result in a cancellation fee of one monthly payment – in my case €588.
The accompanying email did state, towards the end, that I could cancel free of charge within 24 hours. I overlooked that sentence. That was my mistake.
At the same time, I was dealing with Lufthansa cancelling my return flight from California and trying to arrange a new flight home. Once the FINN booking had finally gone through, I assumed that part was sorted.
After returning to Berlin, I checked whether I could use the car in Italy. Italy was permitted, but I then learned that a FINN car could remain outside Germany for a maximum of three months. I had booked a six-month subscription and intended to use the car between Germany and Italy. That made the subscription unsuitable for me.
I cancelled.
The car was never handed over to me. I never picked it up. I never drove it.
Then came an invoice for €588 as a cancellation fee.
I pleaded my case with FINN. What followed were months of emails. FINN maintained that the cancellation conditions were part of the contractual terms I had accepted. I understand their contractual argument. What I have never understood is the complete unwillingness to find a compromise.
There is also a personal reason why I repeatedly asked FINN to reconsider.
In June, my husband was diagnosed with lung cancer.
I am not saying this to invoke pity. It explains why €588 mattered enormously at that point, while our lives were suddenly filled with doctors, hospitals, appointments, additional expenses and a household to keep running.
I had intended to be a FINN customer for six months at €588 per month plus extras. Had the experience been positive, I might well have used FINN again.
Instead, five months later, after repeated requests to reconsider, I received an email from PAIR, a collection agency. The amount now being demanded on behalf of FINN is €655.
FINN's handling of this disgusts me.
I understand that companies have contracts and that contracts have consequences. I also understand that I overlooked the 24-hour sentence. What I find difficult to accept is the idea that customer service ends where the Terms and Conditions begin.
I personally believe that charging a full monthly payment as a cancellation fee for a vehicle that was never handed over, received or used is wrong. FINN obviously takes a different position.
What disappoints me most is that during months of correspondence I never experienced what I had hoped for: somebody saying, “We understand the circumstances. Let's see whether we can find a reasonable solution.”
Instead, the original €588 has now become a €655 collection demand. It is wrong and humiliating.
Short chronology:
8 Apr – Booking attempts from California; repeated problems; FINN customer service became involved.
14 Apr – Contract confirmation sent. Email stated free cancellation within 24 hours; I overlooked it. The contractual overview listed €588 as the monthly price but did not state that €588 would become payable as a cancellation fee after 24 hours.
18 Apr – FINN informed me of the maximum three-month period outside Germany.
21 Apr – I cancelled. FINN confirmed the cancellation and the €588 fee.
28 Sep – FINN maintained the full €588 charge.
2 Oct – FINN again refused to waive or reduce it.
6 Oct – PAIR collection demand received: €655.
I am writing this so other customers can make their own informed choices. Kindness, flexibility and customer service matter. They were not my experience with FINN.
6 October 2026
Unprompted review
Reply from FINN
Hallo Brian,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
The booking procedure was very easy to…
The booking procedure was very easy to understand
1 October 2026
Reply from FINN
Hello Faraz,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you found the booking procedure very easy to understand. We always strive to make the process as straightforward as possible for our customers.
Best regards, Your FINN Team
Reply from FINN
Hallo Beruk,
vielen herzlichen Dank für Ihr positives Feedback!
Es freut uns sehr zu hören, dass Sie unseren Service als einfach, schnell und kundenfreundlich erlebt haben. Ihre Rückmeldung bestärkt uns in unserem täglichen Engagement.
Wir freuen uns darauf, Sie auch in Zukunft zu unseren zufriedenen Kunden zählen zu dürfen.
Viele Grüße, Ihr FINN Team
Terrible service, high costs
It is nice to have a car rental that starts at 6 months opposed to a 2 yr lease. Even then I expected to be charged extrodinarily at the time of return. Expectations met.
I did not expect falsified handover portocols that lead to extra cost for me, as well as overcharging on km at the end even after additional km were added. Finn has a plethora of ways to take your money.
Service will strictly happen per email. If an answer comes it will come from an AI that references non funtioning links as the only way for support.
If you expect any helpful support whatsoever or any personal contact after booking then do not book with finn. You will only get occasional email answers from a terribly trained AI as service, but then again if you like overpaying for a car, Finn is the place to be!!
18 September 2026
Unprompted review
Reply from FINN
Hallo Nate,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
Update:
Hello Nate,
Thank you for taking the time to share your experience with us!
We sincerely regret that you were dissatisfied with our service and the vehicle return process. We understand how frustrating it can be when questions arise regarding the handover documentation and final invoice, particularly when you feel that your concerns have not been adequately addressed.
We take your feedback seriously and would like to use it to improve our processes, especially our communication with customers. We believe that clear, transparent information and reliable support are essential to providing a positive customer experience. We are therefore sorry that we did not meet your expectations in this regard.
Our customer service team is always available to discuss any outstanding concerns with you directly and work towards clarifying the issues raised. We have already contacted you separately to address the points you mentioned and review your concerns.
Thank you again for your honest feedback. We appreciate you bringing these matters to our attention and will use your comments to help us improve our service and make our communication clearer and more transparent.
Best regards,
The FINN Team
I rented two cars from FINN
I rented two cars from FINN, and both times they added 1000 euros in 'damages' upon returning. The first time, when i challenged it, they admitted it was a mistake straight away. The second time, the damage existed when we received the car and was clearly marked in the transfer report with photographic evidence. But they claimed it was different damage (somehow the first damage disappeared and was replaced by new damage in the same spot).
Once is a mistake, twice is utter incompetence. They put the emphasis on the customer to prove they are in the wrong.
Don't be fooled by how cheap they are and be careful that you have high resolution pictures at the pickup and return because their service personnel do a terrible job.
30 September 2026
Unprompted review
Reply from FINN
Hallo Damian,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
Update:
Hello Damian,
Thank you for taking the time to share your experiences with FINN!
We are sorry to hear that the return process for both vehicles left you feeling frustrated and that the damage assessments led to such a disappointing experience.
Our final invoice is based on a neutral vehicle diminished-value report, prepared by an independent expert after the vehicle is returned and in accordance with the applicable manufacturer guidelines.
We understand, however, that this process needs to be communicated clearly and transparently, especially when there are discrepancies between the handover documentation and the findings at return.
We take your feedback regarding the documentation of vehicle condition, the assessment process, and the responsibility placed on customers to clarify discrepancies seriously. We would like to use your comments to help us improve our processes and communication, so that customers can better understand the assessments and feel that their concerns are being addressed appropriately.
We are also pleased to hear that you have already been in contact with our customer service team and that the current situation has been resolved to your satisfaction. We appreciate the opportunity to review your concerns and are sorry for the frustration and additional effort this experience has caused you.
Thank you again for your honest feedback. It helps us identify where we can improve and work towards a more transparent and reliable experience for our customers!
Best regards,
The FINN Team
3+ Months of Silence — Still No €2,000+ Deposit Back
I have been a FINN customer for more than two years, and everything was more or less fine until my car was stolen in June 2026.
I acted fully in accordance with FINN’s terms and conditions: I immediately reported the theft to both the police and FINN, and I fully cooperated throughout the process, sending both car keys and all required documents to FINN as quickly as possible.
More than three months have passed since then. Three months of absolute silence.
I still have not received my security deposit back — more than €2,000!!!
I already have my next car booked in my FINN account, but I still have absolutely no idea whether I am actually going to receive it, or when.
At first, customer support kept sending me generic, meaningless replies along the lines of, “Your case is still being processed.” For the past two months, however, they have simply stopped responding to my messages altogether.
Thanks to my Platinum status, I eventually managed to book a callback from FINN — with a waiting time of NINE DAYS from the moment I requested the call. Nine days just to get a phone call from customer support! That alone is absurd.
And after waiting those nine days, all I was told was: “Your case is still being handled by our security team. There is nothing we can do to help you.”
I am extremely disappointed with FINN.
Six months ago, I would have been happy to recommend this company. Today, after more than three months without a resolution, without my €2,000+ deposit, and with customer support effectively ignoring me, I absolutely DO NOT RECOMMEND FINN.
UPDATE — September 29, 2026:
I have now finally received a response from FINN customer support following the callback I had waited nine days for. This was not a response from the Reviews Team — I contacted them separately after FINN’s reply to this Trustpilot review, and I have still received no response from them.
FINN has now informed me that, following a review by their security department, they will no longer allow me to have another FINN subscription. No explanation whatsoever was provided for this decision.
I have been a customer for more than two years, and to my knowledge I have never breached my contract or failed to cooperate with FINN. After the theft, I immediately contacted the police and FINN, provided both keys and all requested documentation, and fully cooperated throughout the process.
My €2,000+ deposit is also still outstanding, more than three months later.
So the situation has now become even more concerning: FINN is holding my deposit, has decided that I may no longer be a customer, and has so far provided no explanation as to why.
28 September 2026
Unprompted review
Reply from FINN
Hallo Pavel,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
UPDATE:
Hello Pavel,
thank you for your detailed feedback and your update, and we're sorry about how long this has taken. A stolen vehicle is stressful enough. Waiting more than three months for clarity, getting generic replies and then having to wait for a callback should not have been part of it. Your criticism of how we communicated during this time is justified, and we have passed it on internally.
We're glad we were able to clarify your case with you directly in the meantime. We have issued the final settlement for your deposit, and the refund is now being processed to the bank account we have on file for you.
We understand that our first message about your new booking caused uncertainty. As our team has since explained to you personally, this is only a temporary measure while the theft case is still being processed together with the relevant external parties. Once that process is complete, we will be happy to look at the situation again.
Thank you for your patience and for cooperating with us throughout. If you have any further questions, our team is here to help.
Best regards,
Your FINN Team
Reply from FINN
Hallo Jayantth,
vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass die Entscheidung für ein Auto von uns die beste war, die du getroffen hast.
Wir wünschen dir viel Freude mit deinem Auto und freuen uns darauf, dich auch weiterhin als zufriedenen Kunden zu betreuen.
Viele Grüße,
dein FINN Team
So good so far!
17 September 2026
Reply from FINN
Hallo Mohamed,
vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass bisher alles zu Ihrer Zufriedenheit ist. Wir wünschen Ihnen weiterhin viel Freude mit Ihrem Fahrzeug und freuen uns darauf, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
Quality customer engagement and fast delivery
5 September 2026
Reply from FINN
Hallo Murat,
vielen herzlichen Dank für Ihr tolles Feedback und die Zeit, die Sie sich dafür genommen haben. Es freut uns sehr zu hören, dass Sie unsere Kundenbetreuung und die schnelle Lieferung so positiv hervorheben. Wir geben unser Bestes, um unseren Kunden einen reibungslosen und angenehmen Service zu bieten. Wir wünschen Ihnen weiterhin viel Freude und gute Fahrt.
Viele Grüße,
Ihr FINN Team
Great assistance with completing my…
Great assistance with completing my order for car exchanging process.
8 September 2026
Reply from FINN
Hallo Tatyana,
Thank you very much for your positive review! We are delighted to hear that you received such great assistance with your car exchange process. We look forward to continuing to assist you.
Best regards,
The FINN Team
Horrible customer experience.
Horrible customer experience.
The damage they clasified as small during the subscription(so they don't need to provide rental during the repair most likely), all of a sudden after returnal want to charge 1000+ euros.
On addition to that, without any proof for other damages, they are charging 500 euros more.
They immediately started billing, so I had to block direct debit manually. (on top of keeping 900e+ of my deposit money)
20+ days 0 response or proof from their customer support.
Just horrible; please avoid them at all costs.
I will need to hire a lawyer now and hopefully solve this in court with them.
Huge disappointment. Better rent a car at the airport, then go with this people.
7 September 2026
Reply from FINN
Hallo Stefan,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
Once you get past the initial…
Once you get past the initial bureaucracy - which is not as simple a process as Finn would like you to believe - they've been great. Excellent car, good value for money, and super convenience.
7 September 2026
Reply from FINN
Hello Jamie,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you are enjoying your excellent car and appreciate the good value for money and the super convenience. We also take note of your comments regarding the initial process and are continuously working to streamline our customer journey for an even smoother experience.
We look forward to continuing to provide you with a great service.
Grüße vom FINN Team
You get a car, but then you are alone …
Very disappointed by the company FINN the promise of FINN is too cover the hurdle in difficulties of car ownership yet it’s been a difficult journey so far. First, when we received, the car the car key did not work. We had to use the physical part and opened the car manually. We have been doing this since we’ve received the car. We accepted the car because we initially thought that changing the battery of the car key would solve the problem … it did not. The second issue with the car is when starting it, you can not set the automatic gear to drive mode. We have to turn off and on the car several times before eventually we can set the automatic gear to drive mode. We are having a hard time understanding why FINN charge you 1500 for car preparation cost. We reported those two issues using FINN platform in the next week after receiving the car, we did not heard any feedback from them during 15 days after reporting the issues. Finn promised to get your feedback by two or three business days we were very past that timeframe. We try to get support from FINN but their AI chatbot but terrible. It just ask you again and again the same questions about the issues you are facing, questions to wish the answer is in the case description with filled up and does not help you. We had to dig deeper to find a contact to call for support. It was not been FINN directly but rather their claim insurance partner they confirmed they would chase Finn to get us a feedback which we eventually got. Finn send us an email with the address of the car workshop to contact we had to call the workshop to figure it out a date that was suitable and we had to explain once again the issues that we were facing even though they were very well described in the FINN cases. This alone, defeats the while point of FINN promises, we felt like we were owning the car … in an ideal world we would get a Calendar with the available timeframes for the car workshop and we would select the timeslot for the repair. The car workshop would already have the cases descriptions that FINN has. This has been a disappointment so far we are not giving just one star because we do have the car and although they are issues we can drive it. We will certainly not get the car again from FINN based on this experience.
31 July 2026
Unprompted review
Reply from FINN
Hallo lcpages,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
Update:
Hello lcpages,
Thank you very much for the feedback!
We would like to sincerely apologize for the inconvenience and frustration you have experienced during your time with FINN. We are very sorry to hear that your experience so far has not met the level of service we aim to provide.
We greatly appreciate you taking the time to share your experience in such detail. Your feedback gives us valuable insight into where our processes and communication have fallen short. We will be happy to take your comments as an opportunity to improve our communication and internal processes going forward.
It is particularly important to us that our customers have a positive and straightforward service experience. We understand that having to repeatedly explain the same issue, wait longer than expected for a response, and independently coordinate with a workshop can understandably be frustrating and does not reflect the experience we want to provide.
We are therefore pleased that we have already reached out to you separately to work together on a solution and review the issues with you. Our goal is to make the next steps as simple and transparent as possible and to ensure that your concerns are addressed appropriately.
Thank you again for your honest feedback, your patience, and the opportunity to improve. We sincerely hope that we can regain your trust through the further support and resolution of your concerns!
Best regards,
The FINN Team
Reply from FINN
Hallo chiatii,
vielen herzlichen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie unseren Service als sehr gut und zuverlässig empfunden haben. Solche Rückmeldungen motivieren uns sehr.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
So far so good
So far so good, quick and easy delivery of the car and completely hassle free hopefully this continues to be the case!
30 July 2026
Unprompted review
Reply from FINN
Hello David,
Thank you very much for your feedback! We are delighted to hear that the delivery of your car was quick, easy, and completely hassle-free. We are committed to ensuring your positive experience continues throughout your subscription. We wish you many enjoyable journeys with your car!
Best regards,
your FINN Team
Quick, easy, fast
13 August 2026
Reply from FINN
Hallo Valiantsin, vielen Dank für Ihr kurzes und positives Feedback!
Es freut uns sehr zu hören, dass Sie Ihren Kontakt mit uns als schnell, einfach und unkompliziert empfunden haben. Genau das ist unser Ziel!
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Viele Grüße,
Ihr FINN Team
They just cancelled the contract with…
They just cancelled the contract with no reason 3 days before pickup. I needed to find an alternative within 3 days and I was able to do that with Miles. and fortunately for me it was cheaper too.
17 August 2026
Unprompted review
Reply from FINN
Hallo Darragh,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße,
Ihr FINN-Team
Update:
Hello Darragh,
Thank you for your feedback. Despite the details you provided, we were unfortunately unable to locate a matching case on our end. We'd be happy to take another look together — please feel free to reach out to us at reviews@finn.com.
Your FINN Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.