SIXT Deutschland Reviews 

Awesome experience. While the original car I booked hadn’t come, there was no issues finding an upgrade, the desk staff were super helpful and the car was just awesome. Pleasantly surprised. (And I got charged what I expected) - even gave tips on refuelling nearby. Really made my day tbh. I have their app for when I hire my next car from them…

Uncomplicated, straight forward. Fast to pick-up and easy to return.

Booked a car for pickup in Munich city centre, 15 Aug 2026 (booking 9736409961). Branch closed, no vehicle reserved, no notice. Redirected to the airport at my own expense and charged €278.84 more for the replacement. Written complaint sent 31/08, no response in 6 weeks.

I've never experienced anything this frustrating with a rental car company.

Since September 26, SIXT has kept a €1,624.08 pre-authorisation (approximately $1,922.10) blocked on my credit card.

They informed me that I must settle an outstanding balance of €285.68 before they can release the hold.

**Here's the absurd part: I WANT TO PAY. SIXT WON'T GIVE ME A WAY TO PAY.**

I emailed their Accounting Department on October 7. No response.

I contacted customer service repeatedly, spent hours explaining the same issue, and was passed between departments.

Eventually, SIXT confirmed in writing that they cannot process my payment, cannot provide an alternative payment method, and cannot give me any timeline for resolving the issue.

They escalated my complaint, but my money is still blocked, and I still have no payment link.

How is it acceptable for a company to hold nearly $2,000 of a customer's available credit while making it impossible to settle a €285.68 balance?

I've done everything asked of me. I am not refusing to pay. I am actively trying to pay.

**SIXT, please stop sending me in circles. Send me the payment link, let me settle my balance, and release the authorisation.**

This is an unacceptable customer experience.

Top service, Always clean and low milage cars. Easy pickup and return. Always service with a smile in Chicago :-)

I rent cars mainly for business trip across Germany. The service is always according my expectation, there is enough employee to help you if you need help qnd the waiting time is never too long.
The cars are always in good conditions and with well motorised to ensure driving your destination will be pleasant moment.

Very disappointing experience with Sixt.

First, I was contacted and told that I had not returned the car on time, even though I had received an automatic confirmation from Sixt that the car had been returned on time and that the keys had been received.

I was then asked to pay an administrative fee for changes to my rental, even though no such change had been made.

On top of that, I was presented with alleged vehicle damage that did not appear to be actual damage. The report itself seemed inconsistent with the photos and the marks looked more like dust or surface marks than scratches.

After contacting Sixt, they eventually confirmed that they had closed the damage case with no charge or claim against me. They also apologized for not informing me earlier.

Overall, this was a frustrating experience with unnecessary charges, incorrect claims and poor communication. I expected much better from a professional company like Sixt.

I had a very frustrating experience with SIXT at Frankfurt Airport, although I want to add that the matter was ultimately resolved after I escalated it.

I had reserved and prepaid for a mid-size SUV for my family of four adults and our luggage. My travel plans changed and I needed to delay the pickup by one day while keeping the same return date.

I tried to modify the reservation online, but the only option available would have downgraded the vehicle to a sedan, which would not have worked for my family. I therefore contacted SIXT customer service before arriving and was told that as long as I picked up the vehicle within 24 hours of the original pickup time, the reservation would remain active and I would retain the same vehicle category. I understood that I would lose the unused day of the prepaid rental, and I was willing to accept that.

When I arrived within that 24-hour period, however, SIXT did not have the mid-size SUV category I had reserved and prepaid for.

I was offered a smaller SUV at a lower price, but it was clearly not large enough for four adults, including my two very tall adult children, and all of our luggage. The alternative was to pay additional money to “upgrade” to a Porsche SUV that was roughly the size I needed but was a more expensive vehicle than I wanted or needed.

Standing at Frankfurt Airport at the beginning of a two-week vacation with my family and luggage, I felt I had no practical choice but to accept the upgrade.
I later contacted customer service and requested a refund of the upgrade charge. My initial request was denied because I had signed the rental agreement accepting the upgraded vehicle. That response was extremely frustrating because, from my perspective, I had only accepted the upgrade because SIXT was unable to provide the vehicle category I had already reserved and prepaid for.

I then escalated the matter to SIXT executive management. The Branch Manager at Frankfurt Airport, personally reviewed my case, contacted me, apologized for the experience, and acknowledged that I had felt I had little choice at the counter. He authorized a full refund of the upgrade charge and also provided an additional €100 goodwill discount.

I greatly appreciate the way he handled the escalation. His response was professional, fair, and went a long way toward restoring my confidence in SIXT.

My advice to other renters is still to be very careful if the exact size of your reserved vehicle is important to your trip, particularly when prepaying. However, I also believe companies deserve credit when management steps in and makes a bad situation right, and in my case SIXT ultimately did that.

Scammers will be sued, I have car with them for year and my payment was 600 euros , after 11 months I was apparently charged wrong all time and they steal 5x600 euros more so 3000 in total, after that they try 3000 more, luckily I blocked card.

Now they give my case to some incasso services in Austria, which now bully my 80 year old, sick parents with letters that I owe money. Not about money any more, now it's princip, I will pay lawyers 20000 euros if needed, but not gonna pay you penny any more and you will give back what you steal with intreset rate.

If I owe them anything for 1 month they will inform police, how is possible that I drive car for 11 months without problem, obviously their mistake but that didn't stop them to steal money from business account, now this Scammers will reply on my review with some sweet words and that will be it.

SUGGEST ANYONE WHO HIRE CARS HERE ONCE THEY PROVIDE BANK DETAILS TO RENTAL SIMPLY BLOCK CARD AS THEIR MONEY WILL BE STOLEN.

Strongly pressured into additional expensive insurance.

Added fees including a premium for dropping it off back at the same airport we picked it up from.

Then a huge £1000 bill for some tiny scratches inside the boot from a suitcase which easily could have been there before.

Overall very unpleasant start and end.

They gave me the full details of car before even going to the pick up, amazing pickup experience. Staff’s are so polite and clear about their service

All the details are updated in the application on time. Thank you

I am extremely disappointed with the way SIXT has handled this situation. A serious and frankly unacceptable mistake was made, resulting in my private account being charged more than EUR 800 for absolutely no valid reason.
What makes the situation even more frustrating is that resolving the original error required me to contact customer service more than three times. Even after I finally managed to reach the relevant team, the issue was still not handled correctly at first. This resulted in several major mistakes occurring back-to-back, both during the vehicle return process and during SIXT’s attempts to correct its own error.
The entire experience has been extremely unprofessional and has caused unnecessary disruption to my personal finances. I should not have had to spend this much time and effort correcting a mistake that was entirely on SIXT’s side, nor should my private account ever have been charged such a substantial amount without justification.
Overall, this has been a deeply disappointing and frustrating experience, and far below the standard of service I would expect from a company such as SIXT.

We rent vehicles across Germany on an ongoing basis, and we have tried and tried and tried to get in contact with Sixt with regards to setting up a corporate account. Despite numerous emails, to addresses they published, we have had zero response. This screams AMATEURS!

Very friendly stuff gave good advices also I got my promised upgrade

Super Service, sehr nette Dame am Check in

I am very disappointed with my experience with Sixt, particularly with their refusal to return our full deposit.

Firstly, they applied a €20 surcharge, claiming that we had returned the car without refilling the tank. We were only refunded after providing a photo of the fuel gauge that we had taken when dropping the car in their car park, clearly showing that the car had been returned with sufficient fuel.

Secondly, they also overcharged us for airport charges which, according to their T&Cs, had already been specified at the time of booking. Again, they used the deposit to retain money that we disputed.

Despite providing clear evidence that these additional charges were not legitimate, Sixt refused to take our claims seriously and eventually stopped responding to our messages.

We had to escalate the matter to the ECRCS before Sixt finally refunded the outstanding amount.

The amount of money involved was not the main issue. What is most disappointing is that we provided Sixt with all the relevant information and evidence, yet they ignored our concerns and only resolved the matter after external intervention.

This was a very frustrating experience and not the level of customer service I would expect from Sixt.

We rented a car in London, the local team is very motivated, the two stars go to the team. But the car rented has a broken A/C and there is no replacement possible, we received a credit to suffer it. What happened later is unhappy with the invoicing and support, we received traffic fines with each of them 40 Eurs admin fee and double charge. Be careful with this company

Extremely disappointing experience with SIXT Germany.

I called SIXT Germany on 20 September at approximately 16:13 UK time because my flight arrives at 23:10 and the website only allows me to select a latest pickup time of 23:30.

My question was very simple: if baggage collection or another airport delay means I arrive after 23:30, can I still collect the car?

The representative initially told me that a later pickup would be possible. When I asked for confirmation because my flight and hotel are already booked, he offered to make the reservation for me by phone.

Instead, I was then offered what appeared to be a significantly more expensive vehicle than the other options I could see online. When I mentioned the cheaper online options, I was told I would have to book those myself online.

I wasn't interested in arguing about the price. I simply returned to my original question and asked for written confirmation that a later pickup would be possible.

He told me he could not send an email.

So I asked the obvious question: if I book based on his verbal confirmation and then arrive after 23:30 and cannot collect the car, what happens?

At that point, the representative started raising his voice at me.

When I asked, “Why are you shouting at me, bro?”, instead of answering my actual question he became focused on telling me that he was “not my bro”, and the conversation was then ended without resolving the issue.

The call lasted approximately 7 minutes and was made from my UK number to +49 89 66060060. I have already formally escalated the matter to SIXT Customer Relations and senior management and have asked them to preserve and review any available call recording.

I am completely comfortable with the entire call being reviewed, including everything I said.

All I wanted was certainty that I would not arrive in Germany late at night and find myself without the rental car I had booked.

This should have been a two-minute customer service question. Instead, I ended the call feeling disrespected and still without a reliable answer.

I hope SIXT investigates the call properly and provides a substantive response rather than a generic apology.

I had a nightmare experience with Sixt and their roadside assistance in Germany. After getting a flat tire in heavy rain, I called support around noon and was promised a tow within 45 to 90 minutes. Instead, we were left stranded on the side of the road for 6 hours and 27 minutes before an ADAC tow truck finally arrived.

My 86-year-old father had to sit in the disabled vehicle for nearly seven hours in the rain. Local residents actually had to come outside to offer us food, water, and restrooms because Sixt completely abandoned us. Over the course of the afternoon and evening, I made 14 follow-up calls to customer service, resulting in endless holds, dropped lines, and $78.50 in international roaming fees.

To make matters worse, the promised replacement vehicle process was a total failure. Because the tow took so long, the airport branch closed, local taxis weren't running on a Saturday night, and the AI support system promised an agent callback that never happened. I was left without the rental vehicle I paid for for 29 hours, forced to book an emergency hotel, and had to arrange emergency third-party transport to reach the replacement car on my own the next day.

Sixt caused massive stress, total travel disruption, and hundreds of dollars in out-of-pocket costs. To this day, they still refuse to take responsibility or resolve the issue. Avoid renting from them at all costs—when things go wrong, nobody takes ownership.