Fixter Reviews 

7,671
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 888 reviews, reviewers had a great experience with this company. Customers truly appreciate the convenient vehicle collection and drop-off service, noting that it consistently saves considerable time and avoids the hassle of visiting a local garage. People frequently mention that the online booking platform is smooth and straightforward, while the staff members are consistently described as polite, courteous, and professional throughout the entire process. Some reviewers were not happy with last-minute booking cancellations or sudden scheduling changes that disrupted their plans. Some customers also noted unexpected extra costs, mentioning that additional repairs or services were sometimes priced much higher than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of online booking and home... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the competitive rates and reasonable costs... See more

Staff

Clients share positive opinions on staff, frequently highlighting that drivers and team members are very... See more

Booking process

Reviewers highlight ambiguous aspects of booking process, frequently praising the simple and easy online... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that booking online is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Collected my electric car, MOTed and returned from my home - convenient and good price. Note the app would not accept booking for an EV but this was resolved via phone call

Company replied

Rated 4 out of 5 stars

I like the ability to be able to book my car online for an MOT and service along with the opportunity to have my car collected and returned after work is completed. I was updated throughout the who... See more

Company replied

Rated 5 out of 5 stars

Easy, one price service. Easy to arrange. I think, in the London/South East area, some of the garages appear to contradict the pricing (Higher than agreed) However, still a great service if the pric... See more

Company replied

Rated 5 out of 5 stars

It's a no brainer, the booking process was very easy, pick the car up from your place of work ,bring it back before you leave. Saves all that messing about dropping your vehicle off at a garage and co... See more

Company replied


Company details

  1. Car service
  2. also in
  3. Mechanic
  4. MOT Centre
  5. Repair Service
  6. Vehicle Repair
  7. Vehicle repair shop

Information provided by various external sources

Car service, MOT check and repair the easy way! We take your car to the best local garage, with free collection and delivery. All covered by a 12 month warranty. Easy.


Contact info

4.0

Great

TrustScore 4 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(7,671)

831 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy booking great pickup

Easy booking great pickup. Perfect for organising my MOT

6 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear James,


Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Great service each time

Great overall experience, have used before and will use again.

11 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Andrew,

Thank you for the glowing review! We're so happy to know that our service met your expectations. Providing top-notch service is our priority, and we’re delighted that you had a positive experience with us. We look forward to working with you again in the future!

Warm regards,
The Fixter Team

Rated 5 out of 5 stars

Very good services

Very good services

8 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Andy,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Excellent service and customer care

Excellent service and customer care. Blue light card discount was an extra bonus. Highly recomended

5 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Hi Mr.John,

Thank you for the wonderful feedback! We're thrilled that you're satisfied with the quality of the work and the discount. It’s always our goal to deliver the best results, and it’s great to hear that we hit the mark for you. We appreciate your trust and look forward to assisting you again!

Best wishes,
The Fixter Team

Rated 4 out of 5 stars

Easy to book

Easy to book, price was fine.

10 June 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Lucinda,

Thank you for your feedback! We're so glad to hear that you had a positive experience with us overall. We always strive for a 5-star experience, so if there’s anything we can do to make your next visit even better, please don’t hesitate to let us know at support@fixter.co.uk. We look forward to serving you again!

Warm regards,
The Fixter Team

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Picked up my car from my house within the time frame (8-10), I had a text when it was in the garage, a call when it was done, payment come off my bank and car was delivered earlier than expected. Friendly guy dropped it off and explained my MOT advisories. Great service, can’t fault it and would use again.

9 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Miss Julie Ballie,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 1 out of 5 stars

Booked over the weekend for a Monday…

Booked over the weekend for a Monday service but no-one turned up. When I eventually got through to a customer service rep I was told that bookings over the weekend can't be confirmed until the next week - this is fine but why send me a confirmation email stating that my car will be collected 9-11am Monday morning when this wasn't true? Rescheduled for later in the week but the closest garage they could find was over a 2 hour round trip which was madness. Ended up finding a local garage <1 mile away and arranged it myself.
Very challenging to speak to a representative, and the website query bot doesn't seem to resolve any problems, just stating "we'll be in touch" but no one did. Not a great experience I'm afraid.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

First time using and would use again!

First time using this after giving a similar company (SS) a wide berth due to their hard sell techniques. Fixter the opposite. Great service, good price, and job done exactly as they said it would with no hard sell. Would use again!

7 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Glen,

Thank you for the glowing review! We're so happy to know that our service met your expectations. Providing top-notch service is our priority, and we’re delighted that you had a positive experience with us. We look forward to working with you again in the future!

Warm regards,
The Fixter Team

Rated 5 out of 5 stars

Good service for car repairs

I have used this company to book my break pads to be changed at a local garage at a very good price. I definitely recommend you use their services. Their customer service is very good and they listen to the customers when things go wrong and remedy ASAP. I will definitely use Fixter again

7 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Bash Ismail,

Thank you for the wonderful feedback! We're thrilled that you're satisfied with the quality of the work we’ve done. It’s always our goal to deliver the best results, and it’s great to hear that we hit the mark for you. We appreciate your trust and look forward to assisting you again!

Best wishes,
The Fixter Team

Rated 5 out of 5 stars

Really straightforward

Really straightforward, good value and great customer service.

30 September 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Amy,

Thank you for the fantastic review! We’re so glad to hear you had such a positive experience with our team. We’ll be sure to pass your kind words along to the team, they’ll be thrilled to hear you were happy with their service. We can’t wait to welcome you back!

Kind regards,
The Fixter Team

Rated 1 out of 5 stars

Absolutely had my pants down with cost of repairs…

Absolutely had my pants down with repair costs, and because they held my car at a garage miles away and it failed its mot, I had no choice but to pay 2-3x the going rates. Dont be fooled by a "cheap mot", trust me it won't be!! Spoken to several mechanics after having work done and ive been charged much more than I should have been.
I will absolutely not be using fixter again, although my case worker was helpful throughout and hurried the garage to get my car back on time.

7 October 2026
Unprompted review
Rated 1 out of 5 stars

Booked MOT for collection and drop off

Booked MOT for collection and drop off. They asked to collect a day earlier to which I agreed. Was told the garage was in Shepshed but turned out to be a garage in Loughborough. MOT failed on rear number plate and headlight adjustment. Quoted me £50 for headlight adjustment and £81 for rear number plate. I refused to pay that much so told them I would get the car picked up as I'd arranged for the car to go to another garage. The general cost for headlight adjustment is around £20 and a new rear number plate around £10. The actual garage then rang me and said they would have done both jobs for £45. Why are Fixter charging so much excess ?????

6 October 2026
Unprompted review
Rated 5 out of 5 stars

everything was perfect from start to…

everything was perfect from start to finish. the work carried out by motor plug teesside was of a very high standard ,the booking process very easy andthe cost of service and mot was well below the dealers price which i have used for years. not anymore i will use fixter.

5 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Robert may,


Thank you for the wonderful feedback! We're thrilled that you're satisfied with the quality of the work we’ve done. It’s always our goal to deliver the best results, and it’s great to hear that we hit the mark for you. We appreciate your trust and look forward to assisting you again!

Best wishes,
The Fixter Team

Rated 5 out of 5 stars

Excellent service kept updated al the…

Excellent service kept updated al the time

5 October 2026
Unprompted review
Fixter logo

Reply from Fixter

Hi Susan,

Thank you for taking the time to share your experience! We’re so pleased that you found our service efficient. We strive to make every process as smooth and seamless as possible, and your feedback lets us know we're on the right track. We hope to see you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Nice and easy process

Nice and easy process. They were transparent about the issue with my car. No over charges. Car got picked up and dropped off without hassle.

30 September 2026
Unprompted review
Fixter logo

Reply from Fixter

Dear Afzal,

Thank you for taking the time to share your experience! We’re so pleased that you found our service transparent and efficient. We strive to make every process as smooth and seamless as possible, and your feedback lets us know we're on the right track. We hope to see you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Very good price for the services I…

Very good price for the services I needed, good communication with reminders and after service contact. Would definitely use again.

3 September 2026
Unprompted review
Fixter logo

Reply from Fixter

Hi Nigel,

Thank you for the wonderful feedback! We're thrilled that you're satisfied with the quality of the work we’ve done. It’s always our goal to deliver the best results, and it’s great to hear that we hit the mark for you. We appreciate your trust and look forward to assisting you again!

Best wishes,
The Fixter Team

Rated 1 out of 5 stars

bulljoint…

Took my car in at 9am for a bulljoint they gave me a very good price. Then at 11am told me it wasn't the bulljoint it was a bent suspension arm( it isn't bent) but they said the suspension are would cost 3 times the amount.so i said no to the work.so they told me I could pick car up from the garage.when I got to the garage car wasn't there it was at a different site.just took it to a garage on the way home and he has told me it's definitely the bulljoint and not a bent arm then he's gave me a price for the work.and it's slightly less then the original price fixter gave.i would definitely recommend not using fixter but that's just my opinion.very unprofessional in my opinion please pepole go to your local garage.

2 October 2026
Unprompted review

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