ClickMechanic Reviews 

26,342
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,050 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and knowledgeable staff who arrive on time and explain every step of the repair clearly. Many consumers appreciate that the booking process is fast and straightforward, offering very reasonable prices compared to traditional local garages. Furthermore, people love the convenience of having services and maintenance completed directly at their home without any hassle. However, some people mentioned issues regarding incorrect vehicle diagnoses or mechanics lacking sufficient experience for certain jobs. A small group of reviewers also experienced frustrating delays with appointments or encountered unexpected extra costs beyond the initial estimate.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting honest, reliable, and knowledgeable... See more

Price

People report positive experiences with price, frequently highlighting that rates are very reasonable and... See more

Booking process

Consumers find booking process to be positive, highlighting a straightforward and quick experience with... See more

User experience

Clients share positive opinions on user experience, describing the website and booking process as very easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Tari through Facebook, he explained everything clearly and told me to book directly via Click Mechanic, which was quick and easy to do. He came out to carry out a full health check on my car... See more

Company replied

Rated 5 out of 5 stars

I booked a pre-purchase van inspection through ClickMechanic and found the whole process easy and good value. Shaun was friendly, knowledgeable and very thorough. He sent photographs, clearly exp... See more

Company replied

Rated 5 out of 5 stars

I have been using click mechanic the last couple of years and happy to report another great experience. Makes life so much easier. Esat the mechanic arrived exactly on time, carried out the service an... See more

Company replied

Rated 5 out of 5 stars

Five Stars — ★★★★★ Excellent service from start to finish. Arrived on-time to Beckenham, BR3 today with great comms to keep me updated on the arrival time. Victor from "Fix It" was super pleasant, to... See more

Company replied


Company details

  1. Car service
  2. also in
  3. Mechanic
  4. Oil change service
  5. Repair Service
  6. Vehicle Inspection
  7. Vehicle repair shop

Written by the company

ClickMechanic is the UK's market leading platform that connects car owners who need repairs, servicing and inspections to the UK's best mobile mechanics. We match thousands of customers every month with trusted professional mechanics in cities across the UK. Our instant quoting functionality, fast booking and secure payment makes us the simplest and most convenient way to book a car mechanic.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(26,342)

4,838 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Collected vehicle on time, took car away to complete work. Very happy with service and price.Would definitely recommend.

14 October 2026
Rated 1 out of 5 stars

AVOID AVOID AVOID

If I could award zero stars I would.
The booking was easy enough, I was due to have a clutch fitted by their mechanic named Scott.
He was due on Monday that same Monday got a message from him to say he hadn't got the parts he would be with me on Tuesday, that same Tuesday got a message saying the part wouldn't be available fron the suppliers so would be with me on Wednesday on Wednesday I called him to make sure he was attending which he assured me he was but was running late. Mid-afternoon Wednesday allegedly his van was broken down at the side of the A1m.
Leaves me with the feeling I was lied to all along.
I would NEVER use this lot again nor recommend them to anyone.
Total waste of time is my most generous description of this shower.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

This was my first time using ClickMechanic, and because of Mat Karim (Click Car Checks), I will never buy a used car without them again.
I have very little knowledge about motor vehicles, which is exactly why I booked a Pre-Purchase Inspection. From start to finish, Mat made me feel 100% reassured that I had done the right thing. The sheer level of detail in his written report was incredible, but what truly set him apart was his amazing customer care. He told me that if I needed anything at all, I could just call him anytime. True to his word, as soon as the report was finished, he called me and spent his own time patiently walking through every single point—translating complex mechanical issues into plain English so it made perfect sense to someone with zero car knowledge.
He didn't just inspect a car; he gave me complete peace of mind, saved me money, and protected my investment. It is absolutely no surprise that Mat has such a high rating—he is a credit to his trade, an absolute gentleman, and a true professional. I cannot recommend him highly enough! Thank you, Mat!

12 October 2026
Rated 5 out of 5 stars

Motorhome Timing belt & Water pump

Alin change the timing belt and water pump on our motorhome. He was excellent, very helpful and informative. Completed the job in 2 hours and to a very high standard. We are very pleased with the work. We would definitely use Alin again and would recommend to friends.

14 October 2026
Rated 5 out of 5 stars

Great fast service

Great fast service. Had me back on the road far quicker than expected..

14 October 2026
ClickMechanic logo

Reply from ClickMechanic

Hi James,

Thank you for your great feedback! We’re delighted to hear that you received fast, efficient service and were back on the road sooner than expected.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Reliable

I wanted to take a moment to commend Dennis for his thorough inspection of the car. His attention to detail and professionalism throughout the process were impressive. I appreciate the effort he put into ensuring everything was in order, and it gave me great confidence in the service provided.

8 October 2026
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Reply from ClickMechanic

Hi Siddharth,

Thank you for your wonderful feedback! We’re delighted to hear that Dennis carried out such a thorough inspection and impressed you with his attention to detail and professionalism. It’s great to know his work gave you confidence and peace of mind.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Very easy booking process and very reasonable.

Very easy booking process and extremely reasonable quote 70% cheaper then my local garage. The mechanic Charlie came bang on time the next day and was very helpful, friendly and knowledgeable.

12 October 2026
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Reply from ClickMechanic

Hi Andy,

Thank you for your fantastic feedback! We’re delighted to hear that you found our booking process easy and our pricing competitive. It’s great to know Charlie arrived on time and provided such a friendly, helpful and knowledgeable service.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

This service is excellent

This service is excellent. Very quick response, the mechanic I had – Valentin, was very good. Prompt, professional, polite and extremely helpful. I would thoroughly recommend.

21 September 2026
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Reply from ClickMechanic

Hi Satisfied Customer,

Thank you for your fantastic feedback! We’re delighted to hear that you received such a quick response and that Valentin provided a prompt, professional and helpful service. 

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Easy to book a mechanic through…

Easy to book a mechanic through clinicmechanic . Reckon there 👍

13 October 2026
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Reply from ClickMechanic

Hi Dennis,

Thank you for your lovely feedback! We’re glad you found it easy to book a mechanic through ClickMechanic. We really appreciate your support.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Ideal

Ideal. On time, knowledgeable and tidy. Excellent work

13 October 2026
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Reply from ClickMechanic

Hi George,

Thank you for your great feedback! We’re delighted to hear that the mechanic was punctual, knowledgeable and tidy, and that the work was completed to an excellent standard.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 1 out of 5 stars

Awful

Awful, booked, paid and waited all day for ghe confirmed garage to show up which they never did!! Do not use

13 October 2026
Unprompted review
ClickMechanic logo

Reply from ClickMechanic

Hi Rob,

As per your review of us elsewhere, I’m really sorry to hear you’ve had a frustrating experience, and I can understand why this has been disappointing.

In the event of any subsequent dispute between customer and mechanic, we have an in-house Resolutions Centre, where we will always endeavour to help mediate towards a swift and amicable resolution, wherever possible, so we would suggest that you engage there, where we can best assist.

Some key points to bear in mind:

• ClickMechanic operates as a marketplace, so the contract for the work is with the mechanic
• Mechanics on the platform are independent and manage their own work and warranties
• All mechanics are vetted for qualifications, experience, and insurance

We do take issues like this seriously and keep a close eye on performance across our platform.

Kind regards,

Alex
Head of Customer Service
ClickMechanic

Rated 5 out of 5 stars

100% happy with the work and how it was undertaken.

Rang the day before to chat through. Arrived on time, completed the work as agreed. Definitely will recommend.

13 October 2026
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Reply from ClickMechanic

Hi A Stacey,

Thank you for your lovely feedback! We’re pleased to hear that the mechanic communicated with you beforehand, arrived on time and completed the work as agreed. We really appreciate your recommendation.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Everything just clicked!

The company sent me a very capable and friendly chap called Ivan to fit me a new timing belt/ water pump and basically he just got on with the job and did it brilliantly

13 October 2026
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Reply from ClickMechanic

Hi Antony,

Thank you for your fantastic feedback! We’re delighted to hear that Ivan provided such a friendly, professional service and did a brilliant job replacing your timing belt and water pump.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Very fast response

Very fast response. Good communication. Nice job.

12 October 2026
ClickMechanic logo

Reply from ClickMechanic

Hi Stephen,

Thank you for your lovely feedback! We’re glad you were happy with the quick response and clear communication.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

quick

quick, reliable, efficient.

9 October 2026
ClickMechanic logo

Reply from ClickMechanic

Hi Mr Thomas Bergin,

Thank you for your great feedback! We’re delighted to hear you found the service quick, reliable and efficient.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Tari

Terry collected my vehicle the day before and carried out the inspection, which meant I got my car back nice and early the next morning. I was still able to do the school run and get on with my day without any disruption. I would recommend Harry to absolutely everyone — professional, reliable, and such a smooth experience. Thank you again! 🙏

13 October 2026
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Reply from ClickMechanic

Hi Dave,

Thank you for your wonderful feedback! We’re delighted to hear that the collection and return of your vehicle fitted so smoothly around your busy day, allowing you to get on with your usual routine without disruption.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Would recommend

Really good garage who kept us up to date on all the admin side and did the job with no hassles, just what was needed

12 October 2026
ClickMechanic logo

Reply from ClickMechanic

Hi Kellio5000,

Thank you for your lovely feedback! We’re glad to hear that the garage kept you informed throughout the process and completed the work hassle-free. It’s great to know you had such a smooth experience.

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

2 jobs for 2 so far, both delivered perfectly

Technician arrived on time, well presented, friendly and communicative. Job done as required with no fuss, and in good time!

not sure i'll ever use a normal garage again!

12 October 2026
ClickMechanic logo

Reply from ClickMechanic

Hi Andy,

Thank you for the fantastic feedback! We’re delighted to hear that your technician was punctual, friendly and professional, and that the job was completed efficiently and without any hassle. It’s great to know we’ve made such a positive impression that you might not want to return to a traditional garage!

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

Rated 5 out of 5 stars

Kas from Click Mechanic in Leeds.

Kas, the mechanic was professional in all his work completed in two hours, replacing brake discs and pads front and rear to Ford Focus.
Not an easy job. He had the quality tools to do the job and cleaned up afterwards.
I have worked in various garages for many years so know he was genuine. Thanks Kas.

8 October 2026
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Reply from ClickMechanic

Hi Dick,

Thank you for such a detailed and thoughtful review! We’re delighted to hear that Kas completed the brake disc and pad replacements on your Ford Focus so professionally and efficiently, leaving everything clean and tidy afterwards. It’s especially rewarding to receive such positive feedback from someone with years of experience in the motor trade!

Thank you for choosing ClickMechanic. We hope to see you return as and when you need our services again in future.

Diandra
ClickMechanic

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