1st Patrol Engineer, only seem interested in selling batteries boasting he sold 4 at £170 each today. Did not even look into the fault other than to test the battery, gave all kind of excuses why he c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were attended within the promised 1 hour. The recovery driver explained about safety requirements and settled us in the recovery vehicle. We're taken to rendezvous with another AA engineer who dia... See more
What an absolutely amazing service - AA mechanic Andrew was brilliant. Single woman broke down with a flat tyre on a bend in a narrow country lane - extremely scary and very vulnerable. Within second... See more
Christopher was absolutely amazing, i’m so grateful! Despite the freezing, windy weather, he remained dedicated and did everything he could to help. He was patient and professional, and didn’t give up... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- www.theaa.com
4.8
Excellent
258k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ford Fiesta Break Down St Helens …
Broke down about 11.30 sent AA patrol out Liam arrived about 12.25 , identified problem quickly and professionally, air con compressor failed , got vehicle working and filled me to local garage , first class service on my Ford Fiesta
14 October 2026
Unprompted review
His confidence and his attitude ⁶
14 October 2026
Life savers when car overheated
Life savers when car overheated. Good communication with arrival time and Diagnosed and collected parts and repaired car in 1 call out. Very grateful and saved a lot of time and trouble. Thank you AA
14 October 2026
Prompt arrival
Prompt arrival. Very helpful and knowledgeable. Identified the issue and ressolved it quickly. Brilliant service. Thank you
14 October 2026
Recent sign up
Workers for AA are fine its just their advertisement and policy conditions that need amending
14 October 2026
The The mechanic who came to fix my car through AA was very friendly, helpful, and professional. He completed the job quickly and gave me some excellent advice. I was very impressed with his service a
The mechanic who came to fix my car through AA was very friendly, helpful, and professional. He completed the job quickly and gave me some excellent advice. I was very impressed with his service and attitude.
Because of his excellent service, I would happily recommend AA to my friends and family.
14 October 2026
Julien was super quick and very helpful…
Julien was super quick and very helpful and made a stressful situation not feel so bad
14 October 2026
The Technician was fantastic
The Technician was fantastic, friendly,professional and the job was perfectly executed
14 October 2026
Brian the expert AA man - thank you.
Brian got to me around 5.40pm. He identified the water leak, which I assumed would need a garage. Brian then worked to locate the leak, remove the failed part and then installed the new part. It was a privilege to see an expert at work. By 6.50 I was on my way home, very happy that Brian was able to fix it roadside.
14 October 2026
Quick response efficient service spot…
Quick response efficient service spot the problem quick and he got the solution
14 October 2026
Simon was very helpful and thorough and…
Simon was very helpful and thorough and was with is very very quickly.
He got us out of a difficult situation.
Many thanks.
14 October 2026
Great saved by AA
Great service. Waited about an hour and Alexander turned up and diagnosed faulty regulator. He managed to get my motorcycle running and followed me home and checked charging again. Obviously intermittent charging so nre regulator on order. Great that he got me home so I could get car and continue my holiday.
14 October 2026
Very helpful and friendly,
14 October 2026
Jenson was polite and efficient
Jenson was polite and efficient. We talked through options and he got me back on the road. He was genuinely a nice bloke and I want to personally thank him for helping me out. Great job 👍
14 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.