Sentdream Reviews 

138
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find many items quite useful for everyday activities and genuinely appreciate receiving regular tracking updates while waiting for their packages to safely arrive at home. Many people state that the initial ordering process feels entirely straightforward and ordered goods often arrive safely in good condition. However, some customers also noted that delivery times can sometimes be excessively lengthy and actual shipping origins differ from initial expectations. Individuals frequently mentioned recurring problems involving fragile material quality, small compartment sizing dimensions, and receiving merchandise that looks completely different from online advertisements.

What people talk about most

Product

People report ambiguous experiences with product, as some consumers express deep dissatisfaction with cheap... See more

Delivery service

Users describe ambiguous interactions with delivery service regarding shipping times, as some reviewers... See more

Quality

Clients share ambiguous opinions on quality, with reviewers expressing disappointment over fragile materials... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, as some reviewers praised fantastic... See more

User experience

Reviewers highlight ambiguous aspects of user experience, as some consumers found the process easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

False advertising…. I’d like to know that the product was coming from another country as it took forever to get it !! Also since I saw the product advertised I can’t remember how to apply …no instru... See more

Rated 3 out of 5 stars

I liked the product although I didn't like that I was not aware the source was Ireland. I didn't like that it took 2 days short of a month for delivery. I liked that it did finally get delivered. I... See more

Rated 3 out of 5 stars

Glasses are not that great for distance. Magnifiers are set too high for me. Disappointing but will use in a pinch if I have to. Cheap plastic, seems very fragile. Not worth the money IMHO

Company replied


3.4

Average

TrustScore 3.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(138)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sent in previous message

September 12, 2026
Sentdream logo

Reply from Sentdream

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

Scam company with inferior goods and no chance of recourse if things go wrong. Beware

Ok where do I start !
The glasses are advertised as adjusting to anyone’s eyes .. what they are are cheap plastic rubbish with a huge bi focal in the bottom of it that is much too big to do anything good even if it did adjust to my eyesight.. which incidentally it doesn’t
They were advertised at 13,95 they charged me 24,95 plus postage which took it up to 33,95
When I pointed this out they gave me 7€ refund which still made it too much anywsy
When they arrived I found I could see anything through them so asked for a refund to which they said I could keep them and I would get 3€ refund
I said no thanks I want to return them for full price
They then offered 7€ refund
I told them I really didn’t want them and want to return them and they gave me an address in CHINA to send them to ..( they were supposed to have come from Germany)
Postage to CHINA was at my own expense and would cost me 20€ as they insisted on a tracking number so I’vestill got them
A thoroughly unsatisfactory transaction

September 16, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear susan kiff,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 3 out of 5 stars

Didn’t arrive in great shape

Didn’t arrive in great shape. Not the fastest shipping either.

September 13, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Simon Nizri,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

the egg separator DOES NOT WORK…

the egg separator DOES NOT WORK CORRECTLY - W/COOKED EGGS & FRESH !!! VERY DISAPPOINTING ...

September 7, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Jackie LoVullo,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 2 out of 5 stars

The delivery time was long but the…

The delivery time was long but the product itself falls short of expectations. The change from regular to bifocals is too drastic. You can't move your head without vision discomfort

September 9, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Jim Sullivan,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 3 out of 5 stars

Glasses are not that great

Glasses are not that great for distance. Magnifiers are set too high for me. Disappointing but will use in a pinch if I have to. Cheap plastic, seems very fragile. Not worth the money IMHO

September 4, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Tom Kurmis,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 3 out of 5 stars

Took a while to get them i have only…

Took a while to get them i have only had them two days i found them alright in the car i was trying to read my text messages and I had to put on my other glasses i will still keep trying them that's why I only gave them 3 stars

September 6, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Philip Boudreau,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Brilliant

Arrived quickly. I really didn’t think these glasses would be as good as my prescription ones that I pay over £300 for as they are custom’Readers plus’. But they work brilliantly! Both for close sight and computer screens, plus I can see into the distance. Very lightweight too. Love them!

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible product I want my money back

September 1, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@sentdream.net
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Rated 3 out of 5 stars

I could not see out if them but my…

I could not see out of them but my husband could so he has a new pair of glasses

August 29, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Noreen Lotko,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 3 out of 5 stars

The actual product is not what was…

The actual product is not what was shown on the advertisement page. Very disappointing.

August 31, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Robert,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 3 out of 5 stars

The time to send such a small package…

The time to send such a small package was slow. It was held up in US customs the longest yet something I order out of Temu in China is in my living room in 5days.

September 1, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Kevin Langley,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@sentdream.net
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

Is not what I want

Is not what I want it. Too small , and too thin.

August 31, 2026
Unprompted review
Sentdream logo

Reply from Sentdream

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@sentdream.net
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look