I finally received the package after 5 weeks, after paying extra for 3-7-day shipping. The product itself is fine. Had I known it was going to be coming from another country, I would not have spent ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be quite honest with you the clarity of the images was not as clear as I hoped they would be! It may have been the darkness of the room and or the ceiling I was trying to project it on, but it imag... See more
Company replied
It’s a great night light and I think the grandkids will enjoy it. The lukewarm review is mostly due the advertising makes this product look better than it actually is.
Company replied
I thought I had ordered a variety of disks but they are all night sky. Aside from that, the product doesn't really come up to the standard of the pictures in the ad. It's a nice effect but nowhere n... See more
Company replied
2.8
Average
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BUYER BEWARE
BUYER BEWARE! The advertised nightlight is NOT at all like the product that was advertised. It has 3 lame pieces which are not good, and it took 5+ weeks to get this piece of crap. Also, the website, stated that the product came from the UK, which is a LIE, the nightlight was deliverd via USPS with a tracking # from a company that conventiently has part of its name/address missing, EATHERS FOTTYS 004 S STATE ST, HICAGO, IL 60609. AND don't waste time sending your copy paste response.
October 13, 2026
Unprompted review
This is a Scam website
This is a Scam website, WARNING ⚠️ Do not order anything from them. After 3 months I haven’t NOT received my order or money back even after multiple attempts through complaint.
October 11, 2026
Unprompted review
Fraud!!
The package was delivered to an entirely different address and state in the US. I live in Dallas, TX and the delivery was made to a location in Baldwin Park, CA. The tracking details show the package came to Dallas but went back out to CA. I suspect fraud with this item I ordered. I paid thru PayPal and plan to dispute the charge and it will be refunded. Your Company has significantly disappointed me. I will never order anything from you again!
October 7, 2026
Unprompted review
avoid at all costs
avoid at all costs
Instead they try to offer a 1/4 of the price in refund and if you refuse they stop replying to emails or do not give full instructions on how to get a refund .
October 8, 2026
Unprompted review
It took a long time for delivery
It took a long time for delivery. I thought it would rotate while being used. Other than that your product is ok
October 2, 2026
Unprompted review
I like all the different slides
I like all the different slides. I also like there is a focus dial on it.
September 27, 2026
Unprompted review
Don’t like the fact it doesn’t rotate…
Don’t like the fact it doesn’t rotate like in the video. It’s basically the reason I bought it
September 21, 2026
Unprompted review
Reply from Bettertrying
Dear Tamika,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
I never received the product
I never received the product, and want a refund.
September 24, 2026
Unprompted review
Reply from Bettertrying
Dear Mista V,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
HD Projector, where "HD" stands for "HOW DUMB" am I for buying this?!?
I can't speak to anything other than the "HD Projector." About that... the projector is straight up garbage. I think that's all I need to say. You can buy the same product different package at Walmart for about $20, which is still far to much for this garbage item. $5 is a solid maybe, but I spent +$40.
September 8, 2026
Unprompted review
Reply from Bettertrying
Dear Patrick I,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
BETTERTRYING.com IS HUGE SCAM OPERATION
Ordered the nightlight as advertised on youtube showing moving lights, animals, water and nightscapes but what a arrived was a nightlight with a tray you slide cheap pics into that are static. Immediately knew I'd been scammed but, tried contacting them anyways. They ask for info underneath a tightly sealed shipping label which i was finally able to remove and pass on to them. Then it was it would be too expensive to ship back but they'd give me $13 instead of my $65 to go away. Told them I wanted full refund for false advertising. After many more evasive emails I'm still waiting. BIGGEST SCAM I've EVEFR SEEN.
August 20, 2026
Unprompted review
Reply from Bettertrying
Dear Mike Jobe,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
We never received that package
We never received that package. We got an email that it was left or near mailbox. When I went outside to get package nothing was there. I recommend that packages be delivered to the door. Otherwise anyone walking be and sees a delivery near mailbox might take it.
September 4, 2026
Unprompted review
Reply from Bettertrying
Dear Karen Fuller Robinson,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
No Star Rating
If I had the choice I would not have given any star rating.
The product is not as advertised.
I cannot remove the the slide carrier.
When I did manage to turn it on, nothing happened.
There was no movement of the imgage as shown in the advertisement.
I shall be expecting a full refund after returning the Item.
September 18, 2026
Unprompted review
Reply from Bettertrying
Dear Gordon Longmate,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Hi I thought I had ordered the ones…
Hi I thought I had ordered the ones showing moving under water scenes and was so disappointed that the pictures are static however I could give it as a gift are there more scenes that I can purchase from you????.
Thank you Sheila Penney
September 21, 2026
Unprompted review
I thought I had ordered a variety of…
I thought I had ordered a variety of disks but they are all night sky. Aside from that, the product doesn't really come up to the standard of the pictures in the ad. It's a nice effect but nowhere near the ads.
Good delivery and constant tracking information.
September 15, 2026
Unprompted review
Reply from Bettertrying
Dear Stephanie Hail,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
It’s a beautiful fun little gadget
It’s a beautiful fun little gadget. My grandson loves it! I am currently looking to purchase more slides!
September 20, 2026
Unprompted review
Your advert is a cone & duping folks in…
Your advert is a cone & duping folks in buying this item that DOES NOT DO ANYTHING VLOSE TO WHAT YOU PORTRAY IN YOUR AD OF THE PRODUCT👎👎👎👎
now you say these lot have replied,
This is ridiculous , this lot asking for details like my order and name ? I have already communicated with them so many times and they even had the nerve to offer me ten dollars for an item that I paid them forty eight dollars 🤪not only that it arrived damaged and is nothing like their false avert shows 👎This is nothing but a cone artists duping folks into buying junk 👎👎👎
September 11, 2026
Reply from Bettertrying
Dear Bharat Dhorajiwala,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
My grandson was excited about the…
My grandson was excited about the images.
September 17, 2026
Unprompted review
To be quite honest with you the clarity…
To be quite honest with you the clarity of the images was not as clear as I hoped they would be! It may have been the darkness of the room and or the ceiling I was trying to project it on, but it images were not as sharp as I wished I could have made them!
September 17, 2026
Unprompted review
Reply from Bettertrying
Dear mike,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@bettertrying.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Great correspondence!!
September 14, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.