Service was good but as a first time user I struggled to work out what to do. Website and app aren't intuitive when it comes to finding the information on my packages. There was a query on the value... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used these folks recently to ship some car spares I bought on US eBay to the UK. Its a pretty good service, consolidation is easy enough to do. Shipping fees are pretty much as expected. Havin... See more
Company replied
Everything was perfect, the package was in my suite the same day it arrived at Ship7, fast shipping (the same day I request to ship a consolidated package). I didn't have to contact customer service.... See more
Company replied
For anyone living outside the USA, like Canada. If you wish to import something from a seller that does not ship to canada, then using Ship7 is a great tool that allows you to order, ship to their war... See more
Company replied
Company details
- Shipping Company
- also in
- Delivery Service
- Freight Forwarding Service
- Logistics Service
- Package locker
- Shipping and Mailing Service
Written by the company
Ship7 ships your online purchases from the United States, United Kingdom and Turkey to 190+ countries and territories. Sometimes websites based in these countries won't ship internationally, but with Ship7.com you can shop those sites and ship your purchases to our US ,UK And Turkey facilities. It's simple - just enter your Ship7 address at checkout. We'll receive the package for you and re-ship to anywhere in the world. Ship7 ships online purchases from the United States , United Kingdom & Turkey to 190+ countries and territories. We secure low shipping rates. We have exclusive partnerships with FedEX, DHL and more. Start shopping and we'll deliver your goods to you safe and sounds (and fast!). We have more than 270,000 members from all around the world. Join us today! Ship7, make international shopping easy
Contact info
95 Mayhill St, Unit H, 07663, Saddle Brook, United States
- 302 265 0 777
- support@ship7.com
- ship7.com
4.1
Great
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
"Incredible customer support and dedication!
I recently had a complicated customs clearance issue in Turkey for my corporate shipment, and strict requirements from the carrier (UPS) made it extremely stressful. The Ship7 team—especially Alex—went completely above and beyond. They not only updated my Commercial Invoice with our company tax details in no time, but they also provided a formal, signed authorization letter on their company letterhead to satisfy Turkish customs.
For a relatively small package, many services would have given automated replies, but Ship7 showed genuine care, incredible speed, and top-tier professionalism. They earned a customer for life. Highly recommended!
14 October 2026
Unprompted review
That was the most expensive shipping I…
That was the most expensive shipping I have every paid for. I've used various other shipping companies and this was by far the most expensive. I will not use this again.
12 October 2026
It was my first experience and I found…
It was my first experience and I found Ship7's service excellent. Excellent communication, excellent packaging, and an extremely wide range of carriers. I finally received my item in perfect condition and in about three days, including customs clearance. Many thanks!
Emilio
29 September 2026
Unprompted review
SCAM **Accepted my package. Then told me they couldn’t ship it. I paid $29 to get it back.**
SCAM! **Accepted my package. Then told me they couldn’t ship it. I paid $29 to get it back.**
This was my first — and last — experience with Ship7.
They accepted my package into their warehouse, then put it on hold. They opened and repacked the package, refused to ship it internationally, and ultimately required me to pay **$29 to return my own package to the seller**.
I’ve shipped the same and similar products internationally through other forwarding companies for years without this issue.
The biggest problem isn’t that they refused the shipment — it’s that this was discovered **after they accepted the package**, leaving me to deal with the consequences and the extra cost.
If you use Ship7, **get written confirmation that your exact product is eligible for international shipping before sending it to their warehouse.**
For me: **never again.**
1 September 2026
Unprompted review
J'M VERY HAPPY ,VERY PROFESSIONAL ,FAST…
J'M VERY HAPPY ,VERY PROFESSIONAL ,FAST DELIVERY , J RACCOMAND TO EVERY BODY , THANK YOU TO HELP ME ON FIRST TIME TOGETHER .
1 October 2026
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful 5-star review! ⭐️
We’re delighted to hear that you were happy with our service, professionalism, and delivery speed. It was our pleasure assisting you with your first shipment, and we truly appreciate your trust and recommendation.
We look forward to serving you again and providing the same great experience every time. 😊
Thank you once again for choosing Ship7!
Regards,
Ship7 Team.
Efficient customer care
Some issues with the classification of items arriving at the warehouse, but fast and efficient customer service.
22 September 2026
Reply from Ship7
Dear Customer,
Thank you for taking the time to share your feedback and for your 4-star review! ⭐⭐⭐⭐
We’re glad to hear that you found our customer service team fast and efficient. We also appreciate you highlighting the issue with the classification of items arriving at our warehouse. We understand how important accurate package classification is, and we’re continuously working to improve this part of our process.
Your feedback helps us identify where we can do better, and we’ll certainly take it into consideration to provide an even smoother experience going forward.
We truly appreciate your support and hope that your next experience with Ship7 will be nothing less than **5-star worthy! ⭐⭐⭐⭐⭐
Thank you for choosing Ship7!
Regards,
Ship7 Team.
I m not satisfied with my first…
I m not satisfied with my first experience with ship7,
they charged me extra 30 fee plus the shipping cost and they charged me the Volumetric Weight not the actual weight, and this never happened with other like myus.
this is my first and last time with ship7.
10 September 2026
Unprompted review
Very reliable
I’ve had a great experience using Ship7. The entire process has been smooth and reliable, from receiving my packages at their warehouse to having them forwarded to me. Packages are processed efficiently, communication and tracking are clear, and everything has arrived safely and well packaged.
18 September 2026
Reply from Ship7
Dear Mario,
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear that you’ve had such a smooth and reliable experience with Ship7. It’s great to know that you found our package processing efficient, communication and tracking clear, and your shipments safely and securely packaged.
Your trust and kind feedback mean a lot to our entire team. We truly appreciate you choosing Ship7 and look forward to continuing to provide you with reliable and efficient service!
Thank you for being a valued Ship7 customer! 🙏
Regards,
Ship7 Team.
100% RECOMMENDED !
17 September 2026
Reply from Ship7
Hi Anthony,
Thank you so much for your fantastic 5-star review!
We truly appreciate your 100% recommendation and are delighted to know that you had a positive experience with Ship7.
Your support and trust mean a lot to us. We look forward to serving you again and continuing to provide you with reliable service!
Thank you for choosing Ship7!
Regards,
Ship7 Team.
SUPER COMPANY
22 September 2026
Reply from Ship7
Dear Customer,
Thank you so much for your fantastic 5-star review!
We truly appreciate your kind words and are delighted to know that you had a positive experience with Ship7.
Your support and trust mean a lot to our entire team. We look forward to serving you again and continuing to provide you with excellent service!
Thank you for choosing Ship7!
Regards,
Ship7 Team
Shipment delivered before expected time…
Shipment delivered before expected time and was carefully handled.
I’ve had some difficulties understanding the process as it’s my first time , but I’m sure next time it’ll be much easier for me.
18 September 2026
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear that your shipment arrived ahead of schedule and was handled with care. We also understand that the process can take a little time to get familiar with, especially when using Ship7 for the first time.
We’re glad you had a positive overall experience, and we look forward to making your future shipments even smoother and easier. If you ever need assistance, our team will always be happy to help.
Thank you for choosing Ship7, and we look forward to serving you again! 🙏
Regards,
Ship7 Team.
Better than the competition
I used these folks recently to ship some car spares I bought on US eBay to the UK. Its a pretty good service, consolidation is easy enough to do. Shipping fees are pretty much as expected.
Having to upload invoices is a faff, and that takes a few days for the stuff to become available.
I had used a competitor (Reship) previously who absolutely nailed my hat on. Ship 7 didn't. I will continue to use them.
17 September 2026
Reply from Ship7
Dear Customer,
Thank you for taking the time to share your detailed 5-star review! ⭐
We’re delighted to hear that you found Ship7’s consolidation process easy to use and that our shipping service met your expectations. We’re especially pleased to know that you’ve chosen to continue using Ship7 for your future shipments.
We also appreciate your honest feedback regarding the invoice-upload and package processing process. We understand that waiting for packages to become available can be inconvenient, and your feedback is valuable as we continue working to make the process faster and more convenient for our customers.
We’re glad we could provide a positive experience overall, and we look forward to serving you again with an even smoother experience next time.
Thank you for choosing Ship7! 🙏
Regards,
Ship7 Team.
Reply from Ship7
Dear Customer,
Thank you so much for your 5-star review! ⭐
We’re delighted to hear that you were happy with our fast handling and the variety of shipping courier options available. We always strive to provide our customers with efficient service and flexible shipping solutions.
We truly appreciate your support and look forward to assisting you again in the future!
Regards,
Ship7 Team.
Ship7's process is easy to use
Ship7's process is easy to use, fast and efficient.
2 September 2026
Unprompted review
Reply from Ship7
Dear Customer,
Thank you for your wonderful 5-star review! ⭐
We’re delighted to hear that you find Ship7’s process easy to use, fast, and efficient. Providing a smooth and hassle-free experience is always our goal, and your feedback means a lot to our team.
We truly appreciate your support and look forward to serving you again in the future!
Regards,
Ship7 Team.
This is the first time using Ship7
This is the first time using Ship7, customer service are cooperative and fast responding. I wish that ship7 make competitive prices especially on additional prices after choosing the courier, it was a high price, the same of shipping price. Hope to work on this issue. In general, it was great and satisfied with no worries about the shipment.
27 August 2026
Reply from Ship7
Dear Customer,
Thank you for sharing your detailed feedback and for giving Ship7 a try! ⭐
We’re very pleased to hear that you had a positive first experience with us and that our Customer Service team was cooperative and responsive. We’re also glad to know that your shipment experience was smooth and worry-free.
We truly appreciate your feedback regarding the additional charges after selecting a courier. We understand how important transparent and competitive pricing is, and we’ll certainly share your comments with our team as we continue working to improve our shipping options and overall pricing.
Thank you again for your trust and support. We look forward to serving you again and providing an even better experience in the future!
Regards,
Ship7 Team.
Reply from Ship7
Dear Customer,
Thank you for your wonderful 5-star review! ⭐
We’re delighted to hear that everything went smoothly and that you’re satisfied with our service. Your positive feedback means a lot to our team.
We truly appreciate your support and look forward to serving you again in the future!
Regards,
Ship7 Team.
TERRIBLE EXPERIENCE CHARGED ME LIKE 280…
TERRIBLE EXPERIENCE CHARGED ME LIKE 280 DOLLARS FROM UK TO UAE FOR 8 WATCHES LIKE WHAT??????????????
4 September 2026
Reply from Ship7
Dear Zehral,
Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not meet your expectations, and we appreciate the opportunity to clarify the concerns raised in your review.
After reviewing the shipment records, we would first like to clarify that the total shipping charge for DHL Order # 300217628 (Tracking # 8250334304) was $205.83 USD, rather than the $280 amount mentioned in your review.
We also noticed that a 1-star review was previously posted in June regarding the same order. At that time, we provided an explanation regarding the shipping charges and the available options. Since this appears to be a further review concerning the same shipment, we would appreciate the opportunity to clarify the matter once again for your reference.
Regarding the Shipping Cost:
The seller shipped your purchases to our warehouse in multiple separate parcels. When multiple packages are received individually, forwarding them separately can result in a higher overall shipping cost.
To help customers reduce these costs, we offer repacking and consolidation services, which allow multiple packages to be combined into a single shipment whenever possible. This is an optional service and needs to be requested before the shipment is dispatched. According to our records, no consolidation request was submitted for this particular order.
For future shipments, if you receive multiple packages and would like to reduce the shipping cost, we strongly encourage you to contact us through Live Chat, Support Ticket, or Email before placing the shipping order. Our team will be happy to review the packages and advise you on the available consolidation or repacking options.
Regarding UK Shipping Rates:
We also understand your concern regarding the difference between UK and US shipping rates.
At present, our UK warehouse primarily offers express carrier services, whereas our US warehouse has access to both express and economy shipping options. In addition, the higher shipment volume processed through our US facility enables us to negotiate more competitive carrier rates. The lower shipping volume from the UK has unfortunately resulted in comparatively higher carrier pricing.
We understand that this may not be ideal for our customers, and we are actively exploring additional shipping solutions, including the possibility of introducing an economy shipping option from the UK in the future. Our goal is to provide customers with more flexibility and cost-effective alternatives.
We genuinely value your feedback, and we take your concerns seriously. While we regret that this particular shipment did not meet your expectations, we hope the above clarification provides a better understanding of how the charges were determined and the options that were available.
If you feel that we have addressed your concerns fairly and transparently, we would sincerely appreciate it if you could consider updating your review to reflect the complete information and our efforts to assist you.
Thank you again for your feedback, patience, and understanding. We truly value your business and hope to have the opportunity to provide you with a better experience in the future.
Regards,
Ship7 Team.
Ship7 UK Shipping Fiasco (and Upcharge)
UPDATE: After posting this review, the US arm of Ship7 reached out and had to intervene on my behalf to have the items repackaged by the warehouse in the UK. So at least it seems like the US service does care about customer service.
I subsequently received many messages asking me to update/edit my previous review and now that I've received my shipment, here goes. My items were efficiently packed into a roughly 9x12in size polymailer (a DHL bag turned inside out). The package label indicates a 1.1kg weight, which confirms a 2.4lb package. Nevertheless, because Ship7 UK uses Aramex, the cost to ship from UK to USA was $114.63 (!).
Note that the only service Ship7 UK offers for USA shipping is Aramex, so there is no real variety or options when it comes to shipping. This is a shame because other forwarding services abroad that I've used in the past to forward items from UK/Europe/Japan to the USA offer a selection of shippers (DHL, UPS, etc.) and speeds, which leads to more competitive and affordable pricing. With Aramex being the only option, you can either choose to pay the hefty fee to receive your items or just give up and ask Ship7 to "destroy" them.
For a pair of sneakers from Asos and two women's items from H&M UK (that were exclusive to the UK market), weighing a total of 2.4lbs, the price to ship was exorbitant.
The kicker: Out of curiosity, I went directly to the Aramex website and input all the info as if I were intending to ship a 2.5lb parcel with clothes from Ship7's UK warehouse to my address. Lo and behold, the quote was 45.91GBP for their Parcel Express service. That is $61.43 in USD and not the $114.63 that Ship7 charged me for the Aramex shipping service. I then found Ship7's own shipping calculator and input the package dimensions plus the weight, and was by this point not surprised that their estimate (although grossly inflated) is $88.87 in USD.
So then why was I charged $114.63 via Ship7? An added fee?
Bottom line: There are better, more efficient, and more cost-effective package forwarding services out there. Lesson learned.
*****
Ship7 UK warehouse is holding my 2.5lb package (1 pair of women's shoes, 2 lightweight tops) hostage in an oversized 18x16x6 box. I paid for repackaging to get rid of the shoe box and they insist this is the smallest packaging they can use for 2 loose shoes and 2 light tops. They are refusing a routine repack to lower the dimensional weight and basically forcing a $200 international shipping fee as if my package weighs 13lbs. Customer service chat "Alex" just keeps saying there's nothing else they can do, meanwhile Reddit and social media are rife with the same stories. Fear I'm being scammed after many successful UK to USA forwards using other services (Forward2Me is great). Please escalate to an administrator who can authorize a standard small carton or mailer bag repack.
1 September 2026
Unprompted review
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful review! ⭐
We’re truly delighted to know that you had such a positive experience with our service. Your kind words mean a lot to our entire team and motivate us to continue providing the best possible service to our customers.
We sincerely appreciate your trust and support, and we look forward to serving you again in the future! 😊
Regards,
Ship7 Team.
Not intuitive for first timers but worked well
Service was good but as a first time user I struggled to work out what to do. Website and app aren't intuitive when it comes to finding the information on my packages. There was a query on the value of one of my packages and even when I uploaded the information it took a couple of days to get it released.
On the plus side the actual service was fast, the consolidation worked well
27 August 2026
Reply from Ship7
Dear Richard,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you were happy with the speed of our service and that the consolidation process worked well for you.
We sincerely apologize for the difficulty you experienced while navigating our website and app as a first-time user. We also understand how frustrating it can be when a package is placed on hold while additional value information is being reviewed. Your feedback is valuable to us, and we’ll certainly share it with our team as we continue working to make the process clearer and more intuitive for our customers.
We truly appreciate your patience and kind words about our service. We hope to make your next experience even smoother and easier. If you use our service again, we’d be delighted to have the opportunity to provide you with a 5-star experience! ⭐
Thank you again for choosing us and for helping us improve.
Regards,
Ship7 Team
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