Really happy with the service from Forward2me! I used their German warehouse, and the whole process was smooth and easy. Aimee was very helpful and quick to respond to my questions. She explained the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Forward2me Germany. Jhe was very helpful, responsive and kept me updated throughout the whole process. My large and heavy shipment was handled professionally at the warehouse and ev... See more
Company replied
Prior to shipping my goods which had been received into the US warehouse, I asked Joyce to verify the commodity codes so that I would pay the right import duty. Joyce, was prompt and efficient, and de... See more
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I’m so happy I found Forward2Me! I needed to order something from a store that doesn’t ship to Israel, and Forward2Me made the whole process incredibly easy. Everything was straightforward, my packag... See more
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Company details
- Freight Forwarding Service
- also in
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Package locker
- Shipping and Mailing Service
Written by the company
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
FREE RETURN TO SENDER >>
Written by the company
- This means 0 risk for you!
- Shop with confidence, because the returns are now on us! You heard it right, if there is some reason why you want to return your item to the sender, we won’t charge a fee for that.
PRICE MATCH GUARANTEE >>
IT'S A FACT! Top-rated parcel forwarding service at a competitive price
At forward2me we have always focused on providing value for money but now we have gone a step further and formalised it with a PRICE MATCH GUARANTEE! We know customers value our great service but this initiative is our way to prove that we are also the optimal choice for your wallet!
Contact info
York House, Green Lane West, PR3 1NJ, PRESTON, United Kingdom
- 01995606060
- info@forward2me.com
- www.forward2me.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Support if very friendly
Support if very friendly, reply-rate is great. I worked with a number of forwarders but forward2me is the only one I am sticking with for the future.
14 October 2026
Unprompted review
Reply from Forward2mе
Thank you for your lovely feedback. It’s great to hear that our team has been so helpful and that you’ve chosen to continue using Forward2me after trying other forwarding services.
We really appreciate your support and look forward to helping with your future shipments.
Dear F2me team,
Dear F2me team,
I hope you are doing well. I'm asking because communication is extremely difficult...
As you know, i have 6 compact discs (CD/DVD) bought on Ebay US, that i would like to reship from the USA to FR.
1) You told me that i can't use Forward2me Cross border (although the weight, dimension, and content are not an issue...)
2) Since i can't use FedEx or UPS (because i only have a P.O. box and not a street address in EU), i asked you if i may send you a prepaid label for a reshipping inside the USA, which your terms and condition allow:
forward2me zendesk: 28780647936284
3) You said that i would need a repack option first and that i would have to pay for it.
4) I said OK, and ASKED you to confirm that if i pay you $18 =6x3$ for the repack AND provide you a prepaid label for domestic (within US) shipping then it will be OK.
5) You NEVER confirmed, and the free storage period is running...
Please avoid telling me that you are sorry or that the situation must have been frustating (i already know that...), but TAKE ACTION: answer the questions ASKED in a professional manner. For example, you may say: yes, please, send us $18 through Paypal using this Email xxxx using this reference xxx and then send us your prepaid label to the following Email xxx
Otherwise, i'm afraid i'll have to refer this situation to the BBB. Thanks for listening.
30 September 2026
Unprompted review
Reply from Forward2mе
Thank you for your feedback. We would like to look into this for you, but we have been unable to identify your account from the information in your review.
Please contact our team directly, quoting your account number, so we can locate your case and review the options for shipping your items.
Terrible Terrible Terrible
Terrible Terrible Terrible
Customer service takes 5 days to reply to emails
Their instructions are not clear. Do not answer all the questions asked.
Tell me that I cannot combine shipping, then ask me to select combine shipping to proceed. When I do, there are no options for me to select from.
26 parcels sitting in Germany of which some items have lapsed 10 days over 30 days free storage and still no progress on how to ship internationally.
I have used this company many years ago without an issue. I have also recently shipped items out of the UK without an issue. Germany however seems to be stuck.
The website is also not user friendly. When selecting multiple items to ship together there is no way to review which items were selected to arrange shipping (not that this is possible either) so you have to keep track of this. The selected items should be grouped into an outgoing folder so that you can manage that delivery independently rather than having to go back and ticking the items that were combined. An email suggesting the order is ready to be shipped takes you back to the website, not to the items that are ready to be shipped, so you have to go back and tick all the boxes/items again and go through the whole process.
Simple if it was 1 or 2 items but when dealing with multiple items it should be more user friendly.
Will be looking at another parcel forwarding company once I am done with this.
14 October 2026
Unprompted review
Reply from Forward2mе
I'm sorry for the frustration and delays you have experienced with your shipments from Germany. We understand that you have been trying to arrange shipping for several weeks and that our communication has not been as clear or timely as it should have been.
We appreciate you explaining the difficulties you have encountered, both with the shipping process and the website. We recognise that you need clear instructions and a practical solution, particularly when managing a large number of parcels.
I am personally looking into your case to help establish why shipping options are not appearing and to get your parcels moving as quickly as possible. We will also waive the storage charges incurred while you have been trying to resolve this with us.
We are sorry that we have let you down on this occasion, particularly as you have used Forward2me successfully in the past. We want to put this right and provide you with a clear way forward.
I had multiple orders which were…
I had multiple orders which were combined together in one box and well packaged with eco friendly material. Shipped fast and the price was fair. No complaints.
29 September 2026
Reply from Forward2mе
Thank you for your great review.
We're pleased to hear that your orders were successfully combined, carefully packaged using eco-friendly materials, and shipped quickly at a fair price.
It's great to know everything went smoothly, and we really appreciate you choosing forward2me.
Extremely frustrating customer service…
Extremely frustrating customer service and unresolved shipping issues
My experience with this company has been extremely disappointing. My parcel purchased through eBay, was incorrectly flagged as a second-hand item and subsequently marked as fragile, supposedly requiring repackaging before shipping.
Despite contacting customer support multiple times through WhatsApp, the issue remains unresolved. One employee removed the second-hand designation from my profile, but the parcel is still flagged as fragile and requires repackaging. This makes absolutely no sense, as the item is brand new, unopened, and already adequately packaged by the seller.
What makes this experience even worse is that I specifically want to preserve the original packaging, and the repackaging option comes with significantly higher shipping costs. I should not have to pay extra for an unnecessary service that I neither requested nor consented to.
The communication has been extremely unproductive, with multiple messages leading nowhere and no proper resolution or clear explanation. Instead of addressing the problem, I am left unable to proceed with shipping my parcel.
A company should not create unnecessary obstacles for its customers and then fail to resolve them when contacted. I expect better customer service, clear communication, and a practical solution rather than being forced into an expensive option I do not want.
Based on this experience, I cannot recommend their service. I hope they take customer complaints more seriously and resolve this issue instead of continuing to waste their customers' time.
13 October 2026
Unprompted review
Reply from Forward2mе
We're sorry for the frustration and delays this has caused. Having reviewed the package, I can confirm that both the second-hand and repacking tags have now been removed, and you are free to proceed with shipping without these restrictions.
Our warehouse team can sometimes take a cautious approach with items that may be collectible, as their intention is to ensure goods are properly protected for international transit. However, we appreciate that in this case, the additional requirements were unnecessary.
We apologise for the inconvenience and appreciate you bringing this to our attention.
Extremely slow customer service
Extremely slow customer service, who is at best patronizing/snobbish and scornful at worst. Also, don't be fooled by the estimation prices given online. You'll end up paying 3 or 4 times more, even if the dimension and weight of the parcel is accurate. Just a simple advise: stay far, as far as you can, from these people.
9 September 2026
Unprompted review
Reply from Forward2mе
We're sorry to hear that you've had such a disappointing experience with Forward2me.
We'd appreciate the opportunity to look into your concerns regarding our customer service and shipping costs, but we haven't been able to identify your account from the information provided.
If you could share some further details with us, we'll be happy to investigate and address your concerns.
Aimee is wonderful
Aimee is wonderful. She has been a great help with my packages. I’m so glad I found this company that will ship to me in the USA. Lifesavers. Thank you all. Sean.
12 October 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your wonderful feedback! We're delighted to hear that you've had a great experience with our service and that Aimee has been able to help you with your packages.
We'll be sure to share your kind words with Aimee. It means a lot to our team to know we're making a difference and helping you get the items you need delivered to the USA.
Thank you for good service
21 September 2026
Reply from Forward2mе
Thank you for your kind feedback. We're pleased to hear you've been happy with our service and appreciate you choosing Forward2me.
No response to emails
No response to my email, German office always tell you high volume and busy. If you get response in 10 days you are lucky one.
29 September 2026
Unprompted review
Reply from Forward2mе
Hi,
We're sorry to hear that you've had difficulty getting a response from our team.
We understand how frustrating it is to be left waiting for an update.
We'd like to look into this further and will reach out to you directly to see if you have any outstanding queries we can help with.
Forward2me force me to use UPS or FEDEX…
Forward2me force me to use UPS or FEDEX which isn't an option for me since i have a P.O Box, and refuse to let me use Forward2me Cross border although my package is eligible in terms of weight, content and value.
There tickets system are useless and the only answers i get after waiting several days miss the point. I just get messages that explains me how to use their website.
I will GLADLY update my rating in case a HUMAIN being bring a satisfactory solution to this issue.
11 October 2026
Unprompted review
Reply from Forward2mе
We're sorry to hear about your experience and understand your frustration with the available shipping options and the responses you've received from our team.
We'd appreciate the opportunity to look into this for you and understand why Cross Border isn't available for your shipment. We want to make sure your concerns are properly reviewed, so please get in touch with our team with your account details if you haven't already done so.
Thank you for bringing this to our attention. We hope we can help find a suitable solution.
Really happy with the service from…
Really happy with the service from Forward2me! I used their German warehouse, and the whole process was smooth and easy. Aimee was very helpful and quick to respond to my questions. She explained the shipping options clearly and helped me get everything sorted without any hassle. The shipping process went well, and I received all my items in good condition. Overall, a great experience with excellent customer service. Thanks again, Aimee!
28 September 2026
Unprompted review
Reply from Forward2mе
Thank you for your lovely feedback. We’re delighted to hear that everything went smoothly with your shipment from our German warehouse and that your items arrived safely.
We’ll be sure to pass your kind words on to Aimee. It’s great to hear that she made the process easy for you and helped you find the right shipping option.
Thank you for choosing Forward2me. We really appreciate your support and look forward to helping you again.
Great services and company
Great services and company, thank you very much and many thanks to Aimee for helping answering my questions..
10 October 2026
Unprompted review
Reply from Forward2mе
Thank you for your kind review. We’re pleased to hear that you’re happy with our service and that Aimee was able to answer your questions and help you along the way.
We’ll be sure to pass your thanks on to Aimee. Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
Repacking charges are expensive with…
Repacking charges are expensive with not much extra protection but the availability and locations of the warehouses make it easy to get a hold of any product. I mainly use the service to ship trading cards. Their customer service is great, I have been helped once via live chat agent and they helped me delay an order that was waiting on more shipments to the UK warehouse.
19 September 2026
Reply from Forward2mе
Thank you for your feedback. We're pleased that you find our warehouse locations convenient and that our customer service team has been able to help with your shipments.
Our repacking service is designed to prepare parcels for safe international transit, and we aim to provide suitable protection for the items being shipped.
We appreciate your comments about the padding, and if you feel your parcels could benefit from additional protection, please contact our customer service team so we can review your requirements and see how we can improve this for you.
Thank you for choosing forward2me. We value your feedback and appreciate your continued support.
Smooth international wine shipment with forward2me
I used forward2me for a shipment of wine from Germany to Hong Kong and was very impressed with the service.
Communication was clear and fast – the support team (especially CX) explained the alcohol shipping rules, repacking, and insurance limitations in detail so I knew exactly what to expect. My parcel was repacked securely, shipped by UPS, and arrived in good condition.
Overall, a reliable and professional forwarding service that I would happily use again and recommend to others.
8 October 2026
Unprompted review
Reply from Forward2mе
Thank you for your detailed review. We’re delighted to hear that your wine shipment from Germany to Hong Kong went smoothly and arrived safely.
We’re pleased that our team was able to explain the shipping requirements, repacking process and insurance limitations clearly, helping you understand what to expect at each stage.
Thank you for your kind words and recommendation. We really appreciate your trust in forward2me and look forward to helping with your future shipments.
Well-packaged but hope the shipping fee…
Well-packaged but hope the shipping fee could be lower
5 December 2025
Reply from Forward2mе
Thank you for your feedback. We’re pleased to hear that your items were well packaged.
We understand that shipping costs are an important consideration. We work closely with our courier partners to offer competitive rates and always aim to repack parcels as efficiently as possible to help keep costs down, while ensuring your items are protected during transit.
Thank you for choosing forward2me. We appreciate your feedback and hope to help you again in the future.
Forward2Me is the ONLY forwarder i will use now - HIGHLY recommend
I was referred to Forward2Me to assist with getting Products from UK sent to NZ , The Team @F2M Honey and MAricris where so helpful to make sure i had all the correct documents inplace to meet Import and Customs controls into NZ . There Online system is very user friendly and when additional information was required they reached out to me directly to assist - I highly recommend there services and I will personally continue to use them as my freight forwarder from the UK - I see that they also have other locations around the world so i would highly rate them as a global partner , THANKS TEAM
9 October 2026
Unprompted review
Reply from Forward2mе
Thank you for such a fantastic review and for choosing forward2me as your trusted forwarding partner.
We're delighted we could help you ship your goods from the UK to New Zealand and guide you through the documentation needed for customs clearance.
Honey and Maricris will be pleased to hear your feedback. We know that international shipping can involve a lot of paperwork, so our team works hard to make the process as straightforward as possible, with personal support whenever it's needed.
We're glad you find our online system easy to use and that you're happy with our service.
With forwarding locations around the world, we look forward to supporting your future shipments and helping you shop internationally with confidence.
Thank you for recommending forward2me.
This is my first time using Forward2me
This is my first time using Forward2me. It has been a great experience. My personal shopper, Gerie has been great. Gerie has answered all my questions about my order, very efficient and responsive.
7 October 2026
Unprompted review
Reply from Forward2mе
Thank you for choosing forward2Me for your first forwarding experience. We're delighted to hear it's been a positive one.
Gerie will be very pleased to know how helpful and responsive she has been. We want our customers to feel supported throughout the process, especially when using our service for the first time, so it's great to hear she has made everything straightforward for you.
We appreciate your feedback and look forward to helping you with your future international shipments.
Got there in the end with great help from Nica in customer support
The site has it's issues but Nica in customer support was fantastic and sorted any issues extremely quickly. The warehouse repacked my package extremely well and it arrived in perfect condition thanks to that. Will use them again. Thanks Nica.
20 September 2026
Unprompted review
Reply from Forward2mе
Thank you for your feedback. We’re sorry there were some issues along the way, but we’re pleased that Nica was able to resolve them quickly and provide the support you needed.
We’ll make sure Nica receives your kind words. It’s also great to hear that our warehouse team repacked your parcel carefully and that everything arrived in perfect condition.
Thank you for giving forward2me another chance. We really appreciate your support and look forward to helping you with your next shipment.
Everything was perfect
Everything was perfect, from the personal shopper to the storage and the delivery. Great work! 👌
24 September 2026
Reply from Forward2mе
Thank you for your lovely feedback. We're delighted to hear that everything went smoothly, from personal shopping and storage through to delivery.
At forward2Me, we aim to make international shopping and shipping as easy and convenient as possible, so it's great to know you were happy with the whole experience.
We appreciate your support and look forward to helping you with your future shipments.
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