MyUS.com Reviews 

It was easy to navigate, user friendly app and I got my packages very swiftly

Shipping was fast and without problem.

I was charged a $10.00 storage fee because the company could not update the values correctly even after I sent copies of the invoices multiple times and explained exactly what needed to be corrected. After review, they have offered to "credit MyUs.com account" instead of issuing a credit to my original form of payment.

i have still not received a resolution to an issue that occurred with my order and have no longer been receiving communication from myus

When ordering stuff from online store sometimes they add in little extra things like stickers and flyers and stuff. MYus love to count these as an extra item and refuse to discard or understand that you didnt purchase these items as they are added freebies.

they so however so conveniently allow you to split the package up for $18 so you can discard this extra item.

This is extremely predatory and they have 0 understanding on this front.

I will NEVER use MYus again. This is unacceptable.

My experience was very good, but we want discounts forever :)

Easy and seemless every delivery
I enjoy the ease of use of your service

It is good in all respects, but in recent months, the quality of service provided via WhatsApp has been consistently poor.

I chose an option and was quoted a price ($98) already incredibly high, the system then cancelled that and then shipped the item for 50% more cost ($148) calling it “inflation breaker” yet there was still significant duties charged to me separately of another $90. The original items alone were only $180. It ended up costing me significantly more then just having the original company ship to Canada - not sure I will be using this service much more after this.

It’s taking far too long to log packages vs the membership cost. Responses on WhatsApp are also slow.
Paying for a premium service but not receiving one.

Items were delivered both from UK and the US.
Pricing was not accurate as some cheaper options were not available.
Had to clarify UK address with courier, they stated was not clear.
Delivery time, price and ease were not accurately advertised

One of the best companies that i've dealt with,
Keep going

All delivered well, in good condition, fast. My purchase was in good hands.

MyUS committed severe financial negligence on my shipment (878027134912). They declared a package value of $125 instead of the actual $50.45. They realized their mistake and issued a corrected invoice, but it was too late—the incorrect numbers were already locked into the customs system.
As a direct result of MyUS's mistake, I was forced to pay 217 ILS (~$57) out of pocket to FedEx Israel just to release my package. MyUS created the damage, and they are fully responsible for it.
I have already provided all invoices and official FedEx receipts to their support team, but I am being completely ignored. To make matters worse, their chat support agents (like Binushi) were extremely rude, gave generic bot answers, and refused to let me speak to a supervisor.
My Suite number is IL17376. I demand an immediate refund of $57 to my Paypal account for the financial damage you caused. Stop hiding behind automated corporate replies and resolve this immediately.

I wish I'd read the reviews before using this company and losing a lot of money. Horrible customer service, fees undisclosed, avoid.