Richard Sherry

I wish I could give these idiots a negative 5-star rating. I have been attempting to cancel their service for 9 FRIGGIN' months!!! First they lied to me about my Merchant ID number, which created a barrier for 9 FRIGGIN' months! They showed 9 on the website but it was REALLY 11, and looked NOTHING like the one they put on the website!. What liars. And then On hold, On hold, On hold! After that transfer here. Transfer there.

What a bunch of thieves. AVOID AT ALL COSTS!!! The stupid level of this company is OFF THE CHARTS!

Square just STOLE $9.06 from me. I want it back.

They have a rule that if you get a Square credit card then all money goes on it rather than into my company's bank account. (Really dumb; we should be able to choose.)

I followed their instructions to cancel my Square card so that my money would be immediately deposited after charging a card. BUT THIS DID NOT HAPPEN.

Their instructions were either a lie or incomplete (deliberately?). Instead, I had to call support (cost me time/money), wait to get transferred (more time and money), only to find out your instructions were FALSE.

Another step was needed to fully cancel the card. AND THEN I AGAIN had to pay to get my own money (a FURTHER $9.06) right away. Of course THIS should have happened HAD THEIR INSTRUCTIONS NOT BEEN FALSE.

This is very disappointing. My experience with them has been generally good. I didn't figure THEY would BUILD IN thievery.

Mediocre software and PATHETICALLY BAD "support." It's hard to edit. It's hard to PRINT a PDF page!!

And the bot/sh!t support is terrifically bad. They clearly have created a crap product, sell it like hell, and then walk away.

Get something BETTER!

This software is like a British car: looks beautiful but is junk under the hood. Hard to use. Non-intuitive. Unclear controls (I can't even add text to a PDF with 15 clicks!!! - it seems). And the "Help" and "Support?" is totally USELESS. They are definitely trying to AVOID human contact. Their bot Ava should be put out of our misery; again, useless.

The price is good but don't expect this software to do anything more than take you to the corner store for milk. Calling it 3rd rate would be unfairly generous.