Square Canada Inc. Reviews 

It says it takes up to 2 days for them to review and verify your account, it's been 5 days and still nothing. My business did everything they have said, and we had marketed for our website to be up and running but they advent verified our account. Now we have to deal with this on our end, we can't accept payments and its been very frustrating

Absolutely awful service with Square. They successfully verified my RBC bank account and I was all setup accepting payments on my online service, and suddenly within a couple of days I get an email saying that my bank account verification is no longer successful, which was weird because they confirmed it was successful only two days prior and even paid me out for sale that was made.

I contacted their support and they said it was probably just some system glitch and to do it again and I should be fine. So I did, and even the agent I was speaking with said he could see that the initital 0.01 cent withdrawal was successful so everything's good to go.

Fine I said, but 4 days later, I get the same email response telling me verification was unsuccessful.

Again, I reach out to square and speak with an agent who literally said the rejection was coming from my banks end, the Royal Bank of Canada and I have to reach out to them. Weird, but Ok I said, I'll reach out to them.

I reach out to my bank and speak to multiple people over more hours of my time wasted (1 week + days now) and they basically say they have no clue what I mean because they can clearly see the deposits and withdrawals made by Square were absolutely successful.

OK. I reach back out to square and they give me some long winded BS non sequitor email that is pure obfuscation for their deliberate intention to NOT verify me. Their advice was the basic double check your account number, or apply for a square debit card. Sending me right back through the ring around while the true reason is ambiguous at best.

I am a visible minority and my name is of an islamic background, and that's the only thing I can think of that might look odd on their end, but they certainly have my account flagged and refuse to provide any sufficient explanation.

To top it all off, they're still allowing me to receive payments which they would refuse paying me out for and claim its due to my unverified account, where I'll have to struggle to get MY money back.

Now that nearly two weeks of my time has been wasted going back and forth and money spent running the ads for my service, I'm going to have to setup a new payment processor that isn't discriminatory like Square is, and pause my website and ads that I have going.

Absolutely horrible service with a big payment processor like Square who could indiscriminately treat you like you're nothing and you can't even do anything about it that would be worth your time.

Scary world we live in. Don't risk your money with square. Use a Canadian payment processor if you're in Canada, especially if you have ever been discriminated against, because be sure that they will nail you .

Unreliable and unfair

Last year, Square shut down my account without providing any valid reason or showing any violation of their terms. Worse, I was given a lifetime ban.

If Square can do this without a clear explanation, how can customers trust them?

Edit: I disagree with this decision, as it does not reflect the reality of my situation. I have not violated any Square terms or policies, and no specific violation was ever identified. I am looking for an alternative payment service provider!
Since square isn't transparent and unfair.

I really love the system itself and, overall, I think it has a lot to offer. However, my experience with customer care has been extremely disappointing.

Whenever I’ve needed help, the customer service team has been unable to resolve my concerns. On one occasion, I was even transferred to a manager named Alison, but unfortunately, she was not able to provide a solution or clearly explain her role in resolving the issue.

I really don’t like having to contact customer care because the experience has been so frustrating. I hope the company takes this feedback seriously and improves its customer support. If I have another similar experience, I will seriously consider switching to a different system.

We do have a lot of issues with square and get upset about the app with very but very poor quality service when first it’s supposed to be 24/7 this is really not the case, the translation for French do not work with the therm they are using on the app! After all the phone calls to reach someone they froze my account so all my money to pay my staff and my bill cannot be used my account suspended and the worst ever the person who answered the phone tell you I am sorry you need to filled up a paperwork and wait a few days for the analyst!!! Never a bank do this to they’re customer and you cannot reach a superior or any director to resolved this issue nope no one can take the complaint and I don’t understand why they’re are doing this to the small buisness but I never have been so humiliated by talking to a customer support telling you so many times oh I am sorry I cannot help you what kind of service is this I hope to get back my money asap and you could be very sure I made a complaint to the protection of customer poor poor poor service and get froze a account just to ask again and again some same information and the poor quality of French! Comme ont dit en français franchement demander donc à des français d’écrire vos courriels d’aide car même vos termes techniques ne sont même pas pareil minable et vraiment choisissez une autre application qui comprend tout comme une banque dans ses paramètres et non à demi mesure et qui gèlent littéralement tous les gains d’une petite entreprise qui débute franchement honteux et minable je fais comment pour payer mes employés allez-vous leurs dire qu’il n’auront pas leurs paie à cause d’une application défaillante hein???? Très très mauvaise administration incapable de parler à des superviseur ou directeur non plus juste oh désolé og’h désolé et encore oh désolé j’en ai marre redonnez moi mes sous et je vais aller ailleurs et opter pour la protection du consommateur……..

The whole process was seamless and so easy. I was nervous at first, but Square made the whole experience very pleasant and enjoyable.

We’ve used Square for years and, in many respects, have been very happy with the platform. The dashboard is robust and easy to use, payment processing tools are excellent, and payouts are convenient and fast through card, bank transfer, or instant deposit. For a small business with straightforward transactions, Square can be a very good payment processor.

Unfortunately, our biggest issue has become serious enough to outweigh many of those positives: accepting legitimate customer payments.

As our mobile massage business has grown, we regularly serve customers who are travelling, booking services across borders, using a spouse’s or company card, booking for someone else, staying at hotels or temporary addresses, or making larger group/event bookings. These are completely normal transactions for our business, yet Square repeatedly flags or holds legitimate payments as potentially fraudulent.

Even when we follow Square’s recommendation to contact the customer and verify their name, card, billing address, booking information, etc., transactions can still be flagged. This creates endless back-and-forth, forces us to cancel or delay legitimate bookings, requires customers to rebook, and can ultimately cost us customers that we spent significant money acquiring.

What makes this especially frustrating is that there appears to be no straightforward email channel or dedicated human contact who can work with us to remedy the issue in our favour. We repeatedly have to deal with automated risk decisions rather than having someone understand our business model and adjust the approach accordingly.

Our experience is that Square can be excellent for a smaller business with relatively predictable, local transactions. However, if you are trying to scale, operate cross-border, handle larger customers, corporate/group bookings, or have unusual but legitimate transaction patterns, think carefully before making Square your sole payment processor.

We like many aspects of Square and would prefer to continue using them, but repeatedly having legitimate customers flagged or declined - and then having to spend our time proving that legitimate customers are legitimate - is becoming a major business headache.

We hope Square takes feedback like this seriously and provides growing businesses with better merchant-level fraud controls and access to a real person who can actually help resolve these situations.
- Massage Club

Update: Square’s Support Response Failed to Resolve the Issue

Thank you for responding. Unfortunately, our experience since posting this review has reinforced our concerns, and we have now reduced our rating from 2 stars to 1 star.

We followed your instructions, contacted Square privately, opened a support ticket, and were directed to the Account Services Team. Unfortunately, the response we received was largely templated and did not address our actual concern about legitimate customer payments repeatedly being flagged and held.

Even more disappointing, while seeking assistance, Square flagged yet another legitimate customer booking. We had already completed the service, yet Square held the payment and denied our request to release the funds.

This is exactly the issue we were trying to bring to Square's attention.

We understand the need for fraud protection, but repeatedly verifying legitimate customers, providing requested information, and still having payments held-with no knowledgeable human support available to properly review the situation-is extremely frustrating.

At this point, the system feels overly reliant on automated/AI risk controls without adequate human intervention or an effective escalation process.

We have used Square for years and genuinely appreciate many aspects of the platform. However, a payment processor ultimately needs to reliably process legitimate customer payments. When these controls repeatedly result in held funds, customer frustration, lost business, and significant staff time, the benefits of the platform become difficult to justify.

Unfortunately, our latest experience has demonstrated that the concerns raised in our original review remain unresolved. We sincerely hope Square takes this feedback seriously.
- Massage Club

Really easy to use.
Ran a BBQ Fundraiser for our soccer team, this allowed us to take debit. Lots of people don't carry cash and they were very happy to use debit

It was really helpful than any others solution, the best part that I can transfer the money fast to my account and that make me no need to check transaction and the transfer one by one and find that some amounts no deposit.
I recommend this solution with 7 stars.
Thanks Square. I have no headache

Simple, user friendly interface, easy to understand

Square is easy to learn and easy to use.

Overall it was easy and effective as promised.

The app is free to aquire and easy to use once set up on a mobile phone. I like that I did not need to purchase any hardware/pos equipment to. Get started. I also appreciate that there is the option of additional hardware/pos equipment should i decide that it is needed in the future.

I set up Square for my mom right before a small local art show, and I honestly didn’t expect it to make such a difference.

My mom is 65 and a hobby artist. She entered the show mostly to test the waters and, hopefully, make a little more space at home so she could keep creating. But she’s always had this quiet worry that no one would like her work enough to actually buy it.

So I set up Square as a “just in case.”

Since the free plan only takes a small percentage of each transaction, it seemed like the perfect low-risk option. If someone didn’t have cash or didn’t want to e-transfer, she could simply take their payment right on her phone.

I registered her account, added pictures and prices for her artwork, and showed her how to use it - all in less than 45 minutes. The setup was incredibly easy.

Then something happened that I never expected.

She sold five of her larger pieces.

Five sales that she almost certainly would have missed without being able to accept credit and debit payments on the spot.

But the best part wasn’t the money.

When she came home that evening, she was absolutely glowing. She was happy, proud, and excited. It gave her a confidence I hadn’t seen before, and suddenly she was talking about making more art and doing another show.

And then she told me why.

She said, “It made me feel like a real artist.”

That’s what Square gave her. Not just an easy way to take a payment, and not just an inexpensive POS system. It gave a hobby artist the feeling that her work was worth buying - and that she belonged there.

For a small artist who is just starting to put their work out into the world, that can mean so much more than a payment terminal.

Square made it easy for her to say yes when someone else said yes to her art.

I’m incredibly grateful for that.

Very easy to use, trusted by consumers

Square just STOLE $9.06 from me. I want it back.

They have a rule that if you get a Square credit card then all money goes on it rather than into my company's bank account. (Really dumb; we should be able to choose.)

I followed their instructions to cancel my Square card so that my money would be immediately deposited after charging a card. BUT THIS DID NOT HAPPEN.

Their instructions were either a lie or incomplete (deliberately?). Instead, I had to call support (cost me time/money), wait to get transferred (more time and money), only to find out your instructions were FALSE.

Another step was needed to fully cancel the card. AND THEN I AGAIN had to pay to get my own money (a FURTHER $9.06) right away. Of course THIS should have happened HAD THEIR INSTRUCTIONS NOT BEEN FALSE.

This is very disappointing. My experience with them has been generally good. I didn't figure THEY would BUILD IN thievery.

I had to try and delete my weebly account but since they were aqquired by squareup i had to create a squareup account. But then, weebly kept redirecting me to squareup and squareup redirecting me to weebly. Their support didnt help much.

I asked support to delete my account but they only deactivated it and didnt do anything.

Please DELETE my squareup and weebly account and all data.

Haven’t had it for long but it was super simple to set up. I love that I could enter individual products ahead of time to make checking out easier and that it offers to send them a receipt.