Square just STOLE $9.06 from me
Square just STOLE $9.06 from me. I want it back.
They have a rule that if you get a Square credit card then all money goes on it rather than into my company's bank account. (Really dumb; we should be able to choose.)
I followed their instructions to cancel my Square card so that my money would be immediately deposited after charging a card. BUT THIS DID NOT HAPPEN.
Their instructions were either a lie or incomplete (deliberately?). Instead, I had to call support (cost me time/money), wait to get transferred (more time and money), only to find out your instructions were FALSE.
Another step was needed to fully cancel the card. AND THEN I AGAIN had to pay to get my own money (a FURTHER $9.06) right away. Of course THIS should have happened HAD THEIR INSTRUCTIONS NOT BEEN FALSE.
This is very disappointing. My experience with them has been generally good. I didn't figure THEY would BUILD IN thievery.
Reply from Square Canada Inc.
I’m sorry for the frustration and extra cost this caused. You’re right to expect the cancellation instructions to clearly explain every step needed to restore deposits to your bank account. We’d like to review what happened, including the $9.06 fee, and make sure your Square Card and transfer settings are fully resolved. Please contact us through Square Support with your business name and the details of the transfer, so our team can investigate and discuss available options. We are also available on social media if you prefer that!