Ccraig

I have used this company before with no problems. As a matter of fact, they did a great job. This time, I was told that my ship date was "No Problem." I had used the company before and had expectations. I had a complicated shipment, and it involved two cars. I sold (traded) my car for another car in Ohio. I needed my car to go to Ohio and the other car to come to me in Virginia. I was not told by the dealer that it mattered which was shipped first. I also pointed out I had a drop-dead date of Thursday the 24th of September. I needed everything done by tomorrow, the 23rd. The company arranged a shipment of the car I was purchasing in Ohio, but the dealer would not release the car. So, they claim I cancelled the order and I am subject to the fees. It is after 1 PM on Tuesday, the day before my deadline and I have repeatedly called to ask what is going on, because the information coming to me is never forthcoming, I have to ask about it. So, when I cancel the order, I am told I didn't read the contract and am subject to fees. I was asked by the coordinator just a moment ago, "...if I can't get you a shipment, what do you want from me?" I want you to not tell me, "OK no problem on your ship date." I want you to tell me all the things up front that are being told to me today by the coordinator. Impending strike, CDL crack-down, no drivers, drivers want more money, etc. etc. Then I sign a contract and you can't deliver, and when you can't deliver, I am lectured on reading the contract? Your company is a bait and switch company. You lie to entice the mover to accept a contract that you know can't be delivered, then when you can't deliver, you tell the customer to read the contract. I asked for a cancellation and refund of my fees, and I am told how hard everyone was working to get my load scheduled. Posting on a board is hard work? I paid $300 for two $150 commissions and $350 x 2 for two individual shipments. $1,000 total dollars out of my pocket. What does the coordinator say today? He can't get it done, the drivers, want more money, and then has the gall to tell me all HIS problems? Why give me a price and contract and then I pay and you can't get the job done? Now they won't refund my fees (as of this writing). Citing contract wording. This is the last time I will ever use this company, even if they give me a refund. They were unfaithful and deceitful from the start. Something has changed at this company since I used them last. It is not for the better either. Be Ware!

The team helped me out right away and got me back on track with our customers.

Tim is a great teaching pro. He spent the appropriate amount of time with me, given the fact that my two friends were equally in need of help. I am glad there were only three of us; it could have diluted the time for us all. He had a tough challenge with three different people, all with differing skill levels, and I think he did a great job with all of us. He imparted some great insight into my swing flaws, and I did get some immediate results with some of his inputs. I took his instructions to heart and made efforts to implement his thoughts on how to correct my flaws. I shot a one-over par 71 yesterday and could have shot my age, had I made two short birdie putts. As a 69-year-old guy, Tim helped me focus on things in my control and didn’t try to re-invent my swing. I broke 70 as a young 13-year-old, and I have strayed from the game for years at a time. I wanted this school to help me get back to playing to my potential, despite my physical shortcomings and my age. Tim has made me confident that I can repeat as a Super-Senior Club Champion again this coming year.
Less than satisfactory points:
• I was disappointed that we lost 9 holes of play on Tuesday because a tournament got rescheduled to our time slot due to the previous weather. Not anyone's fault, but I was hoping for some form of compensation. We paid for and expected three full rounds of golf.
• Breakfast was a mess. We were told there would be breakfast for three days. I don't think a donut or a bagel qualifies as breakfast. We ended up eating at our hotel for the last two days. Please don't say there is breakfast included unless it is breakfast. Some guys have dietary requirements, and we had one of them in our group.
• I would have appreciated a little more time with the Shot Monitor. We each got about 25 swings on the monitor. Although helpful, there wasn’t much to check or reinforce our corrective actions on our swings.
• I requested help with my intake message about clearing my left side and helping me with my back injury. Never really got into that at all.
• Maybe a little less time chipping and pitching and more time with contact drills.
• I spent a considerable amount of time researching various companies and their offerings. I chose this school because of the proximity to my home and what was promised in the original course description provided. For the amount that I paid to attend this course, I was slightly disappointed. Having never done a full immersion course, I didn't know what to expect, except what I was told would happen. It didn’t happen as scheduled and was, therefore, unexpected. Your acknowledgement/introductory letter and website indicated we would start at 8 AM each day. We never did that. There was at least an hour or so each day that we could have scheduled training, but we didn’t do that. On the last day, we arrived early to make the most of the facility on our own. We were a captive audience. I feel we wasted time by not taking advantage of some type of training, especially since the schedule showed we were to start at 8 AM. We were prepared to start every day at 8 AM as advertised.
• We were told that the My Golfing School app would accept our swings for a pre-event evaluation before arriving at the school. That was never completed. I feel that there is a shortcoming in that app. It would have been helpful for Tim to have our analysis before we arrived at the school, as the system indicated and was intended.

Had a routine issue with a board and CDS came right out and replaced them.