I love having NOT to be home when they come, I trust them to do their job and not wander around, they put my gate back like they found it. They are always very professional and very courteous. I've... See more
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What made our experience with CDS Home Services was the patience of the office personnel in working with scheduling the many steps to get everyone where they needed to be at the right time, including... See more
Your service professional was very responsive. He not only serviced my generator but also alerted me to other issues. He was the only one who fixed the remote controller — after 20 years in which eac... See more
Company replied
Everything was accomplished in a straight forward manner; owners requirements were requested and adhered to. Job was complicated by having to tie into three 200 amp service panels but the job was fin... See more
Company details
- Electrician
- also in
- Handyman
Information provided by various external sources
CDS Home Services is the mid-Atlantic area's leader in sales, service and installation of Generac and GE brand automatic home standby generators. With over 6,500 installations, we have the knowledge and experience to do the job right. We also offer all manner of residential electrical services for the home.
Contact info
1225 Bengies Rd, 21220, Baltimore
- 888-319-0557
- sales@cdsemergencypower.com
- cdshomeservices.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Top Notch
I love having NOT to be home when they come, I trust them to do their job and not wander around, they put my gate back like they found it. They are always very professional and very courteous. I've never had any trouble
Customer service
Great customer service especially response time when a question was presented during the entire 4 - 5 month experience
Technician was able to locate the problem efficiently!
Technician was able to locate the malfunctioning part and replace it to restore the generator's operability.
He was pleasant and patient in communicating the details of the situation.
What made our experience with CDS Home…
What made our experience with CDS Home Services was the patience of the office personnel in working with scheduling the many steps to get everyone where they needed to be at the right time, including the homeowners. Whew! Not an easy task.
More information about the permit and…
More information about the permit and inspection procedures would have been helpful.
Irresponsible Driving
Company van with registration T3 CDS, driving over 80mph in a national speed limit zone and tailgating cars in front. Very unprofessional and not a good image of your brand.
your installers were very polite and…
your installers were very polite and did a great job
We have had a generator for more than…
We have had a generator for more than 20 years. CDS has always performed top notch service until this weekend. We had a major power failure in our area on Saturday. The generator came on but did not transfer power. We called the emergency number. The message said they were off and would be back on Monday. Really?? We called again Sunday morning and received a number to contact. Great! We left a message and were contacted within 20 minutes. Instead of coming out, they told my husband how to take a panel off and flip a button. When that didn’t work, he said it “sounded” like we need a part he doesn’t have and we would have to wait until Wednesday for service. UNBELIEVABLE! We told him we were a customer for more than 20 years and would appreciate it if he came out. He said he was 2 hours away and he would have to pay him for his trip. We get yearly service and the only person who can come out is 2 hours away in 90 degree heat and we have no water?? Reconsider before you use them.
Professional
Professional, detail oriented, good to work with. We were impressed with the installers.
Technician did routine maintenance as…
Technician did routine maintenance as scheduled but also diagnosed and resolved a small oil leak. Very thorough. Answered my questions and also checked generator output to breaker box.
Coordinated delivery and installation
Installation was coordinated and completed in one day on scheduled date. Electrical,plumbing, delivery, and transport activities were seamlessly completed.
Final inspectionTechnician arrived with notice and in a…
Technician arrived with notice and in a timely manner and was very courteous

Reply from CDS Home Services
Every representative was professional…
Every representative was professional and left our property like it was before they got here
I will recommend you to all of my friends

Reply from CDS Home Services
Absolutely outstanding service from…
Absolutely outstanding service from start to finish. Highly recommend!

Reply from CDS Home Services
From start to finish this job ran…
From start to finish this job ran smoothly and was handled professionally!

Reply from CDS Home Services
CDS has been helpful in making my decisions, thumbs up.
CDS has been helpful in making my decision with my in-home Generator. The employees went beyond their duties to make me feel comfortable in making my decision. All questions were answered all work was done with care and at any time I could reach out with any questions or concerns. I recommend this company highly without any RESERVATION. Thumbs up.

Reply from CDS Home Services
Good responsiveness from phone agents…
Good responsiveness from phone agents and installation technicians did a professional job.

Reply from CDS Home Services
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