Ziprent Reviews 

everythings pretty smooth, they/ziprent does everything, easy and simple. i dont like to deal with tennants so i let them handle everything for me.THX ZIPRENT !

If you are a tenant, avoid this property management company. As a landlord as well, I would recommend you do not use Ziprent.

I have been living in a property for 8 months, and every interaction I have with anyone from Ziprent sets me back. To get an answer, you have to email 3-4 times to receive a generic response.

When reporting an issue, it shouldn't take 2-3 days to receive acknowledgment and another 2-3 days to have the landlord approve it. As a tenant, you also have to do the scheduling, as neither Ziprent nor the landlord does such things.

A specific instance I want to bring up is when our hot water heater went out. It went out on a holiday weekend, but Ziprent scheduled a vendor to come look on a Sunday at 3 p.m. Once 3:15 p.m. came around, the vendor said, "Sorry, out of town, I'll come by tomorrow." This wasted an entire day without any acknowledgment. Not only do they not vet the vendors coming into my home, but they also do not hold them accountable. They didn't have the name or contact info of the vendor; they just stated it was a "vendor hired by the landlord."

Fast forward to 6 days without hot water, the landlord sent out a warranty team for a 14-year-old water heater. They stated it needed to be replaced. On day 14, they sent another vendor who stated the same thing. They wouldn't even touch the hot water heater due to its age.

The vendor relayed this to the landlord, who said to give him a quote and he would respond in a couple of days.

To me, this is the landlord acknowledging our wait time but not caring that we are without hot water. Ziprent has been contacted numerous times. They only say, "Sorry for the delayed response, we are waiting for the landlord to approve."

I offered to hire my own vendor because 14 days without hot water is honestly outrageous, but they stated they couldn't guarantee I would be reimbursed.

My question is, why is no one taking accountability for the poor service Ziprent is providing? I have missed work on a couple of occasions, only to receive a response by email 2-3 days later. The phone number in their email signatures is also a dead number, so I have no way of reaching anyone.

I would not recommend Ziprent to a tenant or a property owner. All CSRs are outsourced and provide no real service to the tenant.

By far the worst experience with any provider. -10/10. Avoid!

I had a wonderful experience starting my lease with this ziprent. From the very beginning, the team was incredibly helpful, professional, and responsive. They answered all of my questions promptly and made sure I understood every step of the leasing process.

They made getting into my new home a smooth and stress-free experience, and I really appreciated how easy they were to communicate with. Their support and excellent customer service made a big difference, and I felt taken care of throughout the entire process.

I highly recommend this rental company to anyone looking for a professional and reliable team. Thank you for making my move into my new home such a positive experience!

Zip Rent was fantastic.
They had a great 3D home Tour, the staff was very helpful with getting answers to follow-up questions.
They have a very detailed process that covers a lot of bases for both the property owner and the tenant.

I'm posting this in multiple places because they are so bad and it's causing us a real problem

Unbelievably bad. We almost backed out of our lease because the process was so challenging and I am now very upset that they have my bank information etc - note for landlords if you're considering using them.

We aren't supposed to have any communication with them once we signed our lease a few months ago and they are still sending us stuff -- last month we got bombarded with late rent fee emails even though we don't pay rent through them. We had to reach out multiple times to get them to stop. There were many other weird things as well and ** I just got an email that they're running our credit check and charging me.** I thought we were getting scammed but we're in our apartment now, I think they're just very bad at what they do.

They were used by our landlord to lease our apartment. The whole process was confusing, we had to sign our lease in 4 different places. They gave us a move in date and then on the EVENING of our move in day said that they needed 5 days to process our information. As is typical, we had given our previous landlord that date to be out so we had to extend a hotel stay.

They made it seem like the landlord was the one making it challenging but near the end it was clear that that ziprent was not communicating well.

The customer support was very helpful and kind on the phone but then our issues were not actually dealt with.

Fast responses, all online processes got approved in less than 48 hours, and overall a great experience

The leasing process was seamless compared to all of the other times that I’ve leases a property. The communication is great, and the website is easy to use. Extremely satisfied with the service so far.

Ziprent is a top notch Home Management Company. Ziprent is the best option for landlord home ownership to hone rental. Ziprent take's much Pride in Prioritizing Proactive Communication, Providing Personalized Service's and for being very Transparent in Financial Decision Making. Ziprent make's managing a home a seemless, non stressful, and an enjoyable process. Ziprent make's sure to keep their client's thoughly informed and well satisfied. Ziprent is hassel free. Ziprent is the most Sufficient, Efficient, Professional,
Knowledgeable, Attentive and Supportive
Company by far to handle all of your home management need's! I highly recommend Ziprent! I am a satisfied client! Thank you Ziprent for your Staff and Service's! It is greatly appreciated!

Great experience!
All the staff service was amazing too, very easy to communicate with each of them, they respond was great, I will recommend them to anyone.

Garbage company that was truly rock bottom for property management. Massively incompetent, disorganized and insultingly bad at communication.

At multiple times they attempted to enforce lease terms that were simply not on our lease. After clarifying and correcting them, it happened again.

Every stage of the move out process was like pulling teeth. Their agents couldn't perform such basic tasks as viewing photo attachments, responding in a reasonable amount of time, or reimbursing us for the lockbox that we were asked to buy for leaving our keys, which we only had to do because they failed to send someone to meet us to receive the keys.

I have rented from many companies and I have never seen such incompetency and lack of professionalism.

This was 4th time using Ziprent for renting properties in Northern cal. Easy to communicate with and generally responds within 24 hours. Everything is done online and they handle everything from inspection to photography to listing to vetting applicants. The agents are professional and courteous. This last time, they advised that i change the monthly rent to higher rate given the response the property was getting and they were right!

Overall, Ziprent is a great management company and does excellent service!

This is ridiculous! I submitted my application 12/23/25. I was initially told I was denied, 3 weeks later received an email saying he changed his mind. After submitting everything they ask for and waiting…TODAY 2/18/26 I receive an email stating the landlord started a lease with someone else. There is horrible communication, very inefficient, very unprofessional and I could not even understand the customer service agent when I did get someone on the phone. It was a complete waste of time and money! I at least should get my application fees back!

They did email me back
We've shared additional context in Ziprent's limited capacity. Unfortunately, the property's owner lack of response/update/decision affected the experience. This is out of Ziprent's control as Ziprent is not a stakeholder and therefore cannot act without the property's owner's direct confirmation. We've connected with you on this and noted the application fee refunds.

I appreciate the prompt response and action. As a business owner myself if I am the contractor and representing my client and hiring subcontractors I am the middle man. It is my job to make sure both parties are being taken care of in a timely and orderly manner.

Ziprent acted quickly and provides constant support- they marketed my rental property and provided well qualified tenant extremely fast!

They are also there for me to help answer any questions I may have related to the rental process.

We are impressed with the quality of the service provided by ZipRent. The entire rental process was agile, clear and efficient. For sure, this has been the best property rental experience I've ever had. I recommend.

This was my first time using Ziprent to find guests, and it was a fantastic experience. I learned a lot from them. They were fast, enthusiastic, professional, patient, sincere, and responsible. There was always someone to answer the phone and patiently explain every step, which enabled me to find very satisfactory guests. I am very grateful to Ziprent for their hard work, which made me happy and at ease.

My elderly parents are living in a ziprent managed unit, and they have had tremendous difficulty getting them to repair things, sometimes letting repairs go unaddressed for longer than 30 days. They have had problems that have rendered the bathroom showers unusable at variou points for over a month, and didn't have a working dryer through November and December.

I initially used Ziprent to procure a tenant for my Riverside, California property, and in hindsight, that decision was a huge mistake. The core issue was a lack of understanding of the local Riverside/Inland Empire rental market and their lack of personal touch.

The property was priced approximately 25% above market when listed, and instead of proactive market guidance, the process relied almost entirely on automation. Rent reductions were triggered on a fixed schedule over a 3+ month period, rather than based on real-time market feedback. At times, I even received automated notifications recommending a rent reduction after the rent had already been lowered, which highlighted the absence of hands-on oversight.

There was very little personal engagement throughout the process. After more than six weeks, a potential tenant finally applied, but the documentation requirements and back-and-forth extended the process by over two additional weeks. Despite paying application fees and having background check completed, the prospective tenants ultimately withdrew, likely due to the prolonged and rigid process.

The prospective tenants specifically complained about how difficult, confusing and drawn-out the process was. I experienced the same thing on the owner side — the system felt rigid and paperwork-heavy, with delays that weren’t necessary — and ultimately it cost me time and money in extended vacancy.

Also worth noting: when Ziprent arranged the photography for the listing, the photographer left the water running at a bathroom sink. Because the property was vacant, it wasn’t caught right away, and Ziprent would not acknowledge any responsibility.

After switching to a local property management company, the contrast was immediate. The local manager priced the unit appropriately for the area, actively marketed it, and was able to place a qualified tenant and secure a move-in within two weeks.

In my experience, a major limitation is that Ziprent does not list properties on the MLS, which significantly reduces exposure in markets like Riverside where local agents, relocation tenants, and MLS-driven traffic matter.

This model may work in very specific, high-demand or tech-centric markets, but for Riverside and surrounding areas, I found that local market knowledge, MLS exposure, and personal involvement made all the difference.

Renting through ZipRent was one of the most stressful and concerning experiences I’ve had as a tenant, marked by mismanagement, shifting lease terms, and serious privacy concerns.

From the outset, communication was inconsistent and often contradictory. Expectations changed over time, and information that was originally presented one way was later revised or reframed, sometimes without clear notice or accountability.

One major issue was a bait-and-switch involving lease terms. The property was advertised and communicated as having landscaping included, yet shortly before finalizing the lease, language was quietly changed to remove this. When I identified the discrepancy, it resulted in an exhausting back-and-forth and a formal lease amendment process that should never have been necessary if the listing and initial lease had been accurate.

The most troubling issue, however, involved medical privacy. I provided medical documentation strictly for the purpose of requesting accommodations and repeatedly and explicitly requested that this information remain private and not be shared with the property owner. Despite these clear and repeated requests, ZipRent shared my medical notes with the landlord anyway.

When I raised concerns about this breach of privacy, ZipRent did not acknowledge wrongdoing or take responsibility. Instead, they attempted to deflect by stating that I should “check local laws” and implying that they were allowed to distribute medical documentation, rather than addressing the fact that they had done so against my explicit instructions. This response felt dismissive and gaslighting, as it reframed the issue away from consent and privacy and toward a legal technicality, without offering transparency, accountability, or remediation.

As a tenant, I should not have had to repeatedly defend my right to medical privacy or justify why sensitive health information should not be circulated beyond what was strictly necessary. The handling of this situation created significant distress and eroded any sense of trust or safety in the management relationship.

In addition, ZipRent attempted to impose HOA-related fees or penalties that were not clearly outlined in the lease and fell outside of my contractual responsibilities, often communicated in an implied or threatening manner without proper documentation.

During move-out, there was further confusion regarding warranty coverage, with issues that should have been handled under an existing warranty instead being framed as potential tenant responsibility, adding unnecessary stress during an already time-sensitive process.

Overall, ZipRent relied heavily on templated messaging, deflection, and shifting explanations rather than transparent resolution. Tenants were repeatedly placed in the position of correcting errors, disputing unjustified charges, and defending basic boundaries.

Tenants should not have to worry about last-minute lease changes, unauthorized sharing of medical information, pressure to pay fees they do not owe, or uncertainty around warranty responsibilities. If you value privacy, clear contracts, and professional conduct, I strongly recommend avoiding ZipRent.