Belong Reviews 

Punctual property tour and thorough explanations. Courteous staff who stayed attentive right up until key handover.

Belong was extremely proficient in helping me secure a home to rent. I submitted my application and the very next morning they called, set up a tour of the house and signed a leased all on the same day for a home and community that I am looking forward to moving to. I am very pleased with their professionalism and efficiency.

What a nightmare working with this company! They messed up the lease duration, messed up our move, their staff stole from us leading to cops coming over in the middle of the night, and every single day, they behave like an extortion agency, with no one on point to provide support or address our issues. Would never recommend to anyone ever! I wonder how these organizations run and how their CEOs assess customer satisfaction

High level of professionalism and care. An excellent service for anyone looking to rent without unpleasant surprises.

Fast replies and straightforward guidance from start to finish. Securing the lease turned out to be far easier than anticipated.

the inspection was completed in a professional manner and very thorough

If I could give this 0 stars I would and I hate to say that and be that person but my experience with this company was extremely unprofessional and deceptive to say the least. My husband and I applied for a home we thought we loved based on the details given in the Ad listed. We both paid $69 to apply for this home. Mind you I am newly pregnant with our first baby which is why we are urgently trying to upsize. Therefore, I don’t have an extra $140 to throw out the window like I basically did trusting that this company was truthful. I spoke with Ignacio and 3 other individuals (who did not give me their names) on THREE separate occasions before someone decided to disclose extra information that was NEVER included in the ad regarding several restrictions on the home. Basically told me we would have no access to the yard, the garage, and only to the top level. Several major reasons why we applied for the home in the first place. again NONE of this was listed or detailed in the ad and NOT ONE person decided to disclose this until AFTER we spent our money on our applications. This was our first experience with this company and one of our first times applying for a home in the area and it frustrated and disappointed us beyond belief. I’ve contacted them several times and they’ve basically said they can’t guarantee a refund and are sorry for their mistakes. If you are looking to work with this company … DONT. they are deceptive, inflexible, and not at all understanding from my experience. I’ve gone back and forth with them explaining that the last thing I want to do is write a review about my negative experience, trying to give them time to do the right thing and they have not delivered at all on their end. Save your time, money, and sanity.

We would like to recognize Julian Gonzalez from Belong for his outstanding support and professionalism throughout a challenging work order.

We initially experienced some communication difficulties because the homeowner was not very responsive. However, Julian took the initiative to communicate with the homeowner, clearly explain the services being offered, and help move the approval process forward. He remained patient, diligent, and committed throughout the process, ensuring that everyone understood the scope of work and that the necessary steps were taken to bring the work order to a successful conclusion.

Julian demonstrated excellent follow-through and was consistently available to provide support and help resolve the challenges that arose. His cooperation and dedication made a significant difference in completing the work successfully. Ultimately, both the resident and our team were satisfied with the results.

We sincerely appreciate Julian’s commitment, responsiveness, and willingness to go the extra mile. His support reflects a strong professional partnership between Belong and East Bay Construction.

Thank you, Julian, for your hard work and outstanding support. We truly appreciate your collaboration and look forward to continuing to work together.

Everything matched the initial description, from the property condition to the agreed terms. Truly reliable team.

Alejandra is an efficient and reliable worker of Belong. She helped me tremendously in order to complete my project upload the documents in order to receive my payments. This was not her job ant not my concierge. GOD BLESS her. Thank you Indira

I loved the experience, as they showed a genuine interest at all times in helping us acquire the house and handle the rental.

I am fully capable of admitting that when it came to doing my due diligence on belong before we moved in, I failed. I figured that they were simply a middle management group for the purposes of homeowners to have a support network behind them. This is decidedly untrue. The true purpose of this company is to deny, evade, and mistreat the renter.

First comes denial, there were and are issues with the home that they simply will not handle. Whether this is because the homeowner is simply too cheap or because belong does not care to fix anything considered non-essential I do not know. They simply continue to not remedy the problems by making the incorrect statement that these issues have been resolved or flat out, telling us that they are going to do absolutely nothing.

Second is evasion, throughout the entire time of our tenancy belong has not answered a number of questions. These questions have been asked a significant number of times through email as well as within the app. In each of the responses belong would either respond only to a portion of the question or not answer in any way, shape, or form. Then when later asked the same questions as well as follow up questions for the purposes of clarification, they would simply state that the question had already been answered.

Third is mistreatment, during the renting process belong has completed several actions that were either downright insulting or potentially violated the lease. Notably, they failed to address safety concerns in the home as well as placed both us the renters as well as our property in danger. This occurred because they had sent personnel to the property to complete repairs that did not need to be completed, and those personnel insisted upon being admitted and had to be forcibly told to leave. Additionally, they sent people to the property to complete a re-keying after our lease had already started while we were not home and also failing to inform us which may be against the lease. For a separate issue, they insinuated that we lied to them as well as belittled the problem, we had already reported several times.

These are but some of the problems that we have had with belong in only a short time period of renting with them. Most recently one of my roommates also posted a review on this site wanting to stay anonymous yet belong decided to post their name without consent on their response to the review.

P.S. I know that one of the executives for the company Tami Silks is often the one to respond to these messages. Miss Silks if you have read this far, please respond to my previous phone calls as well as our email trail as you have probably deduced which property we are from. I have already made it very clear that I need to speak with you on the phone in order to resolve several of the pending issues and also you had already expressed that you had been in the process of communicating with the homeowner for some of our issues, such as the garage door key, please get back to me as soon as possible.

I will edit this review if and when I get a call back from you Miss Silks.

EDIT::::::::

I find it very disconcerting that you were unable to identify our property based off of the details I had included in my review to you. That makes it seem like re keying issues, numerous maintenance issues, and having unanswered questions are common place in belong homes. Per your instructions in your response to the initial posting, I did call your office and leave you several voicemails and have never spoken to you over the phone. Although you acknowledged the voicemails with us over email, you only did so to inform us that you were referring us to someone with less authority, who does not have the full scope of our interactions with belong. Due to the totality of the circumstances, I will be needing you specifically, Miss Silks to call me back at your earliest convenience.

Very Easy application process

⭐ 1 out of 5 stars

UPDATE- October 13, 2026: Belong has responded and stated that the contractor has received the placement part and that they are working to schedule the repair. I appreciate the portable A/C units that were provided as a temporary measure and the recent communication. However, as of today, the central A/C system is not permanently repaired. I will update this review again once the central A/C is fully repaired and functioning properly.
My family and I have had a very disappointing experience with Belong regarding the central air-conditioning system in our rental home. Since moving in, we have repeatedly reported that the central A/C is not cooling the house properly, yet the problem has still not been permanently repaired.

This has caused significant discomfort and frustration for my family, especially during Florida’s hot weather. Although there have been visits and temporary measures, what we need is a properly functioning central A/C system, not a temporary solution.

We have been patient, cooperative, and have communicated the problem several times, but after months of waiting, the issue remains unresolved. We pay our rent and expect essential systems in the home to be maintained properly and within a reasonable time.

I am extremely disappointed that my family has had to go through this for so long. I hope Belong will finally take this matter seriously and complete a permanent repair of the central A/C system. My rating reflects our experience up to this point, and I will update my review if the issue is fully resolved.

Belong has a great site to search and find homes, application process was smooth and easy.

I almost never write reviews but I have lived under belong for just under 2 months and it is one of the worst living experiences I’ve ever had. Our lease says that the house will not be rekeyed but it was rekeyed after the start of our lease. We also had many other maintenance requests at the start of our lease including the ac and oven not working from day one (not the mention the fact that the ac already broke again after 1.5 months) I spoke to my point of contact and was escalated. I am currently speaking with Tami and I have already been insulted and snapped at over email. She told us over email that she is refusing to call us back. Every single person I have spoken with has refused to answer questions and this includes Tami. She works in the office of the CEO. If she speaks to renters this way there is no hope for this company. They are extremely unprofessional. Part of the reason why I'm on Trustpilot is because Tami refuses to email me anything of substance anymore to answer my questions. If you are looking to rent with them pray to God you don’t have any issues because even the higher ups won’t help you or answer your questions (although they’ll try to gaslight you into saying they have)

Edit: I also forgot to mention the fact that the yard is unsafe. They hired a professional who told us that the yard was unsafe and then they still refused to fix it. We still have an unsafe yard and are unable to go back there to cut grass

Edit 2: A lot of their reply is not the full story. The AC and oven never should have been broken at move in and when the AC was fixed the first time it should not have broken less than 2 months later

The house was not confirmed to be unoccupied during the rekeying since we had stuff in the house and knew nothing about this rekeying. I've also asked them multiples times where we said that we would not be residing at the home after the start of our lease and we never got a response (I'd also like to note that our lease says that the house will not be rekeyed)

I had to email her 15 times to tell her that we did not feel safe in the yard in order to get it looked at. I explained so many times that the holes are hidden and needed to be looked at in person but my concerns were usually ignored. For the yard we also requested that we be at the home while it was looked at since we felt more comfortable after coming home to find our locks changed in the past but she ignored our requests. I understand we don't have to be there but it feels like a courtesy after everything we've been through

I would also like to note that I left my name off because I don’t like being identified on the internet. Tami Silks publishing my first name when I decided to remain anonymous to the public is another example of how she does not care about the residents boundaries or sense of security

Edit 3: I have also personally emailed Tami 3 different times asking that my name be removed and she has refused to remove it. She is once again showing her disregard for residents boundaries. My request is not difficult and she still chooses to ignore it

Belong team are very friendly and was satisficed with their help.

Nick was very easy to talk to, and he was respectful. I did not feel rushed, at all, when talking to him with all the questions that I had.

If I could give negative stars I would. Our house was infested with mold after living there for half a year and belong told us to vacate and did NOT provide housing for me and our family. We were essentially homeless for an entire month and still had pay rent while we were unable to live in that house (it was later reimbursed but we had to pay rent on top of airbnbs, which they refused to pay for, just to stay off the streets.) Their lack of urgency caused devastation on our mental and physical wellbeing. Most of our belongings were unsalvageable and had be thrown away. As for that beautiful house, it sits and rots away to this day. We later found out that the homeowners just broke their contract off with belong as well. We made it through but by our own determination and unwillingness to give up. I’m seriously begging you do not rent from belong, it is the worst thing you could possibly do. There is much more to this story but I know most will not read this, I just couldn’t let someone else have the same thing happen to them like us.