Very Reviews 

The order was processed and delivered with care The Dyson vac is very fit for purpose the updates and customer service level excellent Thankyou

So easy to order, delivery took just 3 days and returns simple to do

Quick delivery and the guys delivering was great

The price and quality of the goods I bought were by far the best on the market. I have been so impressed with not only the company, but how easy it was for me to collect my purchase.

Still waiting for a return phone call regarding a return that hasn't been refunded.

The products are really good BUT the customer service is appalling absolutely appalling speaking to a call centre in South Africa NOT in the uk where they DONOT understand what I am saying to them and with YOUR claim department cancelling the wrong insurance policy and telling me that the insurance was supposed to be brought when I made the purchase which it was YOUR CLAIM DEPARTMENT CANCELLED THE WORNG tv and NOW I CANNOT claim on my AUTISTIC SON 40 INCH TOSHIBA BECAUSE I ASKED THEM TO CANCEL THE 65 INCH TOSHIBA BUT THEY CANCELLED THE WRONG ONE. IT WAS SUPPOSED TO OF BEEN THE 65 INCH TOSHIBA TO BE CANCELLED BUT NO, YOUR DEPARTMENT CANCELLED THE 14 INCH TOSHIBA SO I AM NOT VERY HAPPY AT ALL.

Ordered an Apple Neo laptop on 18 Sept. Should have been delivered on 21st. The date on the 21st September was pushed to 9 October. On 9 October we then received an email stating order had been cancelled. Horrendous service. Difficult to talk to anyone in customer service and the AI bot says there is an error. Ordered the same item from AO and had a great experience.

Super quick delivery and great offer

Really disappointed with Very. I’ve had an account for many years. Fell on difficult times last year and had 1 issue with a payment. Now still paying off the item with the majority of the payment going towards interest. Be wary if your circumstances change and you find yourself in difficulty making payments. I’m never going to clear this off at this rate.

Very disappointed with the customer service I have received.

Was told my order would be delivered by the 10th off October when called was told that they never had it in stock in first place and I would get refund by the 31st October

The ordering through the app was easy to do and the delivery was on time .
Happy with the process .

Came on time very polite driver it was well packed with no damage to the parcel this is my second shark hovering 9 years and again not disappointed

Very is a really good shopping experience with helpful advisors and clothes are lovely would recommend

We tried to get in touch with Very and In Post but both are impossible to contact. We ordered an expensive carpet cleaner which was not delivered. We waited in all day and then received a phot for a house we did not recognize. No contact for the courier to dispute. Later that evening a man knocked on the door saying the cleaner was dumped outside his front door ten minutes away. If not for his honesty it would have been lost. It's disgraceful that delivery drivers have such a poor regards for people's property. No response from very yet. I would be cautious ordering expensive items from these people

Still awaiting a refund from Very. Returned an item and was reimbursed by cheque, in all honestly I forgot to bank it immediately. The bank has now declined the cheque and I have contacted very to cancel the cheque and reissue a new one. So today I am told I need to wait 14 days and keep an eye on on my app for a cancellation of cheque, which may show in the transactions column. Then once I see that ring back in and ask for a new cheque to be reissued lol.
All that in this day and age when they could do a bank transfer for a few pennies.

Good service and helpful staff

Everything went smoothly

The curtain poles are great, lovely colour.
Easy to order. Fairly fast delivery.
However delivery company left the parcels outside the front door and claimed this was a safe place!!
We were in at the time and lights were on.
Why didn’t they ring the bell?

I ordered a dog bed from Very on 28th September.

On 30th September, it arrived at the InPost warehouse, where it appears to have taken up permanent residency. Since then, the tracking hasn't moved. Not delayed. Not updated. Just...there.

After 10 days of watching the same tracking screen, I called Very. Their helpful solution was to ask me to wait another three days and call back.

So I did.

I've called again today, only to discover that the dog bed is now apparently being returned to Very. Why? Who knows. Perhaps it became homesick.

Very have refunded the delivery charge, which is something. Unfortunately, they won't refund the actual dog bed until it physically arrives back at their warehouse.

Apparently, that could take another 14 days.

So, if everything goes according to plan (and I'm beginning to think "plan" is doing some fairly heavy lifting here) I could finally receive my refund approximately one month after ordering a dog bed that never actually made it anywhere near my dog.

For context, this isn't a bespoke sofa. It isn't being handcrafted in Italy. It isn't a replacement part for the International Space Station.

It's a dog bed.

The most frustrating part has been the customer service. Nobody I've spoken to seems able to actually do anything. Every interaction appears to involve being told to wait for something else to happen, while my money remains with Very and the world's most well-travelled dog bed continues its mysterious tour of the InPost logistics network.

At this point, HS2 has made more observable progress.

I appreciate that Very didn't personally lose the parcel, but I bought the product from Very, I paid Very, and ultimately I expect Very to take ownership when their chosen delivery process goes wrong.

A month to potentially get my money back for an item I never received is, frankly, ridiculous.

The dog remains bedless. The dog bed remains missing.

And my refund is apparently travelling home at approximately the speed of continental drift.

Unfortunately Trustpilot doesn't offer a "Please just give me my bloody money back" button.