Gopuff Reviews 

Trying to reach customer service is downright impossible. The chat is available but cant seem to fix any issues. The system says there going to send certain links but never ever ever do the send anything. Its been 10 days and still no response.

HALF OF ORDER MISSING!!!

Ordered through Just Eat and missing £18 worth of stuff! I have it on CCTV the driver only handing me one bag. I want my money back!

The delivery is always completed before it arrives and like this morning at 4:38am October 7th 2026 in NYC I was to receive some items that was never delivered to me. Go puff drivers are thieves. Stop stealing from people. Go puff has to really check their delivery people. Bad bad very bad indeed. ALL I WANTED WAS MY OAT MILK FOR MY COFFEE .. SO DISAPPOINTED 😞☹️

Ordered a carton of cigarettes and the delivered the the wrong Brand. Over $130 wasted. Dont use this service

Just adding the the long list of disappointed customers. I ordered £17 worth of groceries and received £2 worth. A help chat on the app which won’t be helpful at all. Delivery driver just told me everything’s broken sorry I’ll tell them. Did nothing but give me an email only told be told they’d give me a £2 refund for the burst water. I am beyond furious and would recommend avoiding this scam store. The first time I orders I got rotten cucumber but I still came back and ordered. Never again

My delivery never showed up. A total scam!!

I am very pissed. I talked to two people in the chat who cannot give me results I spent $43 on snacks that I did not receive. I was told that I can get a refund, but they were not able to redeliver my items when all I wanted was my items the Driver on the order only paid one out of two bags. He never came with my second order. It’s sad that people pay their heart on money to get their food and products from Gopuff and Gopuff does not deliver you talk to a manager. They don’t know nothing they can’t do nothing. This company sucks. They need to be taken off of delivery. This should not be a facility. This place really do sucks. Somebody needs to get involved and get Go puff together because this is ridiculous. You got customers who’s being with Go puff for years and this is how you treat us.

Driver left food outside. Order BV2H bin 13. When told to bring it inside, he refused.

I made an order toady Sept 30th total 27.76 with tip I have strict instructions on all my deliveries with code well the driver lied and claim I gave the code to a hand off deliveries which never happened so mow gopuff sees that the code was used but not by me and my entire order is missing from my front door and gopuff customer service is the worst and so are the drivers who work for this company never follow the instructions that are included. Don't use this company its bad service.

This company have bums for drivers the driver comes to my house end my delivery and left with my stuff after I saw them I reach out to the they said they can’t do nothing I will never order from the fraud company again they all come with excuses and lie just to keep your money don’t waste your time it’s not worth it trust me they got crackheads for workers and they come to your house and don’t deliver your stuff

This company takes advantage of young vulnerable college students by using them as ambassadors instead of paying for actual legal marketing. These students are told each week what they must do and each week gets more time consuming and more demanding, as well as dangerous.
They are also made to submit video of everything they do to prove it. They tell young girls that they must message in frat group chats and then they tell them they have to go into the FRAT houses and drop off flyers. Excuse me, but that is not safe! Especially with all the SA happenings in some of these frat houses.
They are told to go door to door as well and have to continually approach strangers on the streets/campus. This company is so shady and totally takes advantage of young students.
Absolutely abhorrent. They should be shut down.

I was there to pick up an order and seen a guy pull a gun on a female driver on camera in front of the building driving a white rugged suv a mexico guy later on find out his name was Juan, this is very bad for there company business i am very frightened to go up there at this point

Jessica Hines is a crackhead that works for GoPuff who deliver my order smelling like drugs and stole half of my order and Jessica stills drive for this company it’s sad ,they need to be shut down

I work for them as a driver a whole day at the end of my shift they did not let me cash out and said there was a problem with my background check so basically I worked the whole day for free they took $60 from me. Been trying to get in contact with customer service but no one helps me out

They advertise 20 minute delivery then take an hour and 30 minutes to deliver. Absolute cheapskates in my opinion. Won’t honor their delivery promises, instead I’m guessing they’ll wait until they have many deliveries to send one. Not ok.

The driver did not deliver thevordrr to the correct location. Gopuff refused to redelivery or provide a refund. They keptbmy money not having delivered the product. That is simple thievery.

obviously rubbish ordered 85 orders spent so much money with this company in cambridge . i ordered today they took my £20 straight away i waited 1 hour 30 min no contact no explanation then when i complain the checky people offer me £2 jokers no explanation or nothing is this how you treat your customers they have let me down at least 10 times .

I have generally had good experiences with them. Their drivers are not always the most polite but generally my orders arrive on time and the last time I placed an order I realized just before the driver got there that I had lost my ID but they were able to bypass the id scan requirement and take my passport instead which was greatly appreciated.

Delivered my order inside of a bin bag.

To be clear - the order was wrapped, in a bin bag. With a basic label with my first name scrawled on it.

I have never been handed goods from a grocery delivery company.. in a bin bag.

Oh my God, just when I thought I couldn't find a company worse than Instacart, I was introduced to GoPuff. They were on my EBT offers app Propel, offering 50% off your first order with a new account. And do you think they gave me that 50% off? No, they did not, but after several messages to customer service (another useless AI bot) And some emails to the company, I did get a response that offered me $40 in Gopuff bucks.... I would have rather have had that amount on my original payment method so I could buy some real food instead of the junk food that they offer at Gopuff, but it was better than nothing. So I've revised my original review from one star to two. Meaning, I really don't recommend them, not if you want real food, but they're good for bad for you snacks, alcohol and cigarette delivery. I give them a C-.