1-800-Flowers.com Reviews 

My order was unable to be completed. I was called the day of my scheduled delivery and informed that there was an issue and the delivery would not be able to be completed. I was refunded everything except the “personalized card” which I am sure had not yet been printed, so I don’t know why I wasn’t refunded that amount. The call-center rep offered to call my intended recipient to apologize for the order failure. They did and got my wife’s voicemail message. The message was confusing, inaccurate, and the tone bordered on rude.

The flowers I received were fresh and beautiful, but the arrangement was very skimpy when compared to the photographs on their website, almost embarrassingly so. In addition, after the extra processing fees and whatever else was tacked on, the final price was nearly double what I was initially expecting to pay. It won't be a return customer.

The flowers were amazing, but the only issue was that they were delivered after the expected time frame with no update on their arrival.

Price for a medium bouquet (with a 15% discount) ended up being $80 thanks to a $25 delivery fee but thought it would be ok since the photographs were beautiful and it would still be worth it to surprise my wife at work. However the flowers came in a box that caused my wife to have to put together her own surprise (doesn’t feel too special when you have to unpack and arrange your own surprise). To make matters worse the flowers and greenery looked as if they had been sat on, wilted, and overall just sad for the price that was paid. Walmart could’ve provided a better quality arraignment. So thankful that this mistake was made on a whim and not a birthday, anniversary, or Valentine’s Day. Will definitely eat the added expense and buy local next time.

My order was delivered many hours before the wake began. The website was user friendly. I took advantage of the online discount of 30%, and I used the live chat feature to confirm my order. The customer service representative that I spoke to over the phone gave me an extra discount. I highly recommend 1 800 FLOWERS.

Placed an order for my aunts 102nd birthday. Paid for same day delivery. Received emails it was in process and then got a call late morning saying they couldn't deliver. If they aren't able to fill orders then they shouldn't be allowed to take them. Very disappointing for a major milestone.

Two times in a row the deliveries were late. The second time they didn’t deliver at all so my mother got nothing for her birthday. Will never use again.

1-800-Flowers participates in anonymous flower deliveries. They don’t tell you who the person is who is harassing you. They protect the privacy of the criminal but not you. Thats their policy. They must be democrats.

I ordered a floral bouquet, a balloon and a stuffed bear for my sister’s birthday. The flowers and balloon arrived. The bear did not. Even though their site suggested the add-on, they did not submit the bear in my order. Yet they didn’t tell me and just took my 19.99 + fees. Is that theft or fraud? After I complained they wouldn’t fulfill the order, but offered a partial refund. The refund of 19.99 DID NOT solve my problem. I ordered the bear for a reason.

Was not advised if the flowers were delivered, I had to track them to verify that they were delivered. The service fee should be advertised in the front not at the end when you are ready to pay and you already had selected everything. Is a little surprise.

Really wish you could give 0 stars! Since when do you need to reach out to the recipient to confirm they are home to deliver? And they can’t even give you the name of the florist. Don’t ever buy from here, please shop at a local florist to save time and money.

Easy ordering process

Ordering was easy, arrangement is lovely. Disliked the service fee and no Sunday delivery. Service fee should have been included in the price of the arrangement and not an add on which was displayed only at checkout.

I order the flowers as a gift, they were delivered on time and in good condition.
My niece sent me a picture of them and they were beautiful.
Thank you very much.

$125 for something I could've got at the grocery store for $12.. Never again, will contact a local florist..

I placed three orders with 1800flowers.com: two on October 10 and one a few days earlier. Each order was received, then cancelled a few minutes later. The reason given was that my billing address did not match my bank's records.

After the second attempt, I copied and pasted the address directly from my bank statement, yet the next order was still cancelled for the same reason. It is extremely frustrating to have three orders acknowledged and then cancelled when I have checked the information against my bank statement. I would like 1-800-Flowers to explain why their payment system is rejecting and offer a way to resolve it.

Efficient and reliable!

Horrible! Wrong flowers delivered and the balloons I ordered were ALL missing.
I ordered an extra-large arrangement, but a small one was delivered instead—with very few, almost dead flowers. This was meant for my 84-year-old bedridden mother. Because I live out of state, I couldn't step in to fix it or hand-deliver something else myself. It completely ruined the surprise, and it felt awful.
I ordered way in advance, so there is no excuse for the local florist not to get it right. I wish I could find out the name of the florist so I could call and complain directly. What kind of florist ruins someone’s special day like this?
I will NEVER use this company again.

Horrible, horrible customer service. The virtual agent was not helpful and it was next to impossible to speak with a live agent.

The flowers are exactly what I was looking for for this occasion.