Harry & David Reviews 

Bait and switch! Was told 1 week for delivery before ordering and 2 weeks after payment was made.

Terrible
I needed the gift to be deliver on the specific date. Confirmation of order accepted the date and two days later I received an email with the delivery date 5 days later.
That was anniversary gift and was very important to be deliver on a specific date not after their anniversary.
Also it included vine which needs an adult signature.
The specific date I picked algo for that reason that someone is home.
First and last time I use this Company

I wish I could give 0 stars. Absolutely the worst! The pears turned up as mouldy juice on my aunts doorstep for her birthday. Absolutely disgusting.

The website is a total disaster and difficult to use. Constantly information you type in just disappears and you have to start over again

Rotten fruit -Pears delivered to my friend on her birthday. I’m disputing the bill when they sent my best fried crap rotten fruit for her birthday

I placed a order for my family member's birthday who resides in assisted living 3,000 miles away. I placed the order 8/27/26 with a devliery date of 9/9/26. The order was not delivered. Harry & David customer service notified me that I had to speak with someone from their sister company and they informed me the local florist did not deliver the flowers. This is disappointing. I will post an update if the flowers are delivered at all. I do not have confidence that orders placed will be delivered especially when you hear that was ordered for our sister company and their response is the local florist didn't deliver. No accountability in making sure purchases are delivered on time.

The Birthday gift from Hairy&Davids I sent to my sister was I day later then it was told to me by customer service that it would be delivered.
When I finally got delivery it was full of rotten apples and other food. The inside bags were ripped. The food was NOT eatable at all and for the very high price this is absolutely ridiculous and unacceptable.

Want others to be aware of their poor delivery. I can understand 7 days with processing and delivery but 14 days (FRUIT ENLOSED) by fed x is not heard of. There excuse I should have asked for priority mail. No excuse for 14 days. Also I had a horrible experience with a meal plan that was delivered with ice melted and horrible smell for being poorly refrigerated. Should have learned from the past but gave them another chance. WILL NOT RECOMMEND THEM. SORRY

Received a gift basket. All items were loose in a box with no ice packs. Cheese, meats, crushed crackers boxes were all thrown out. Called Customer Service they offered to ship a new gift basket. Took 6 days to arrive. Items were in a gift basket but no ice pack. Threw away cheese and meat for the second time. Don’t order from them.

Paid extra to get a package delivered on 8/12. The order was not delivered in fact it was sitting in a warehouse in new jersey with fed x. I was furious, it was my sister in laws birthday and I made sure with Harry and David that it would be delivered on 8/12 but it was not. Now she left on 8/13 early in the morning already gone to go on vacation. Now how stupid do I look not getting her a gift. And there customer service has no idea about anything.

Having placed an order for a birthday cake and card for the 90th birthday of a nun on July 27th, it has still to arrive! It was scheduled to arrive on July 31st so I alerted the recipient only to get an email from H & D saying that due to unforeseen circumstances it wouldn't be delivered until August 5th-- several days AFTER her birthday. I received an email saying that they would send a formal letter of apology which they never did. Again I alerted the recipient that the cake would be arriving on the 5th. Again, I got an email saying that delivery was now scheduled for August 6th! This is an absolutely shocking level of customer service! With so many complaints and dissatisfied customers, I am wondering how they manage to stay in business!!

Poor delivery. Ordered Sympathy Bakery pkg on 7/20 for quick delivery. Package not delivered yet, as if 7/24. Probably stale by then. No reason given for delays. No answer. Just offered refund of delivery fee and some discount on future purchase. Forget future orders, will NEVER use them again.

Do Not Use This Company!
I ordered a thank-you basket for a very important business client. Unfortunately, it arrived seven days after I placed the order, and the chocolate was completely melted and unusable. When I contacted Harry & David to resolve the issue, I was told that the order had actually been processed and shipped by their sister company, 1-800-Baskets.com. Nowhere during the ordering process was it made clear to me that my order would be passed on to another company.

This was a very disappointing experience, especially since the gift was intended for an important business client. Do yourself a favor and use another company.

After having problem placing an online order I decide to call customer service and submit the order over the phone. I paid additional for express shipping and 7 days later I received shipping notification. So much for express! Then to top it off, they had the recipients name wrong! I again called customer service who acknowledged they put the wrong name but was unwilling to do anything about it other than offer me $23.00 back for the express fee. All around bad experience!

Harry & David completely ruined a nice birthday surprise. The expensive cake arrived totally destroyed because of the terrible packaging, and it put a real damper on the celebration. I would not trust them with an important occasion.

My experience with Harry and David products has long been a disappointment. I would not purchase from them. We recently received a gift package of three “gourmet” pot pies. A search indicates that the price was $159 for three pies - beef, chicken, and lobster. Runny filling, little flavor, and very little meat in any of them. A Dinty Moore canned beef stew - about $4 - makes a much more satisfying dinner. Two thumbs down on Harry and David.

I posted a review on here about an order that I had sent to my best friend in Florida for her birthday. I put that the order was beautiful and she loved it, but that I paid extra to have it delivered on her birthday, which was a Sunday. They did not deliver it on her birthday but the day before and I wasn’t very happy about that. Today, I got a call from Harry and David and they apologized for delivering the order a day early and gave me back every single penny that I paid extra to have it delivered on her birthday. They apologized and said the money would be in my account within a few days. Now that is a class act company. Harry and David is one of the finest companies I have ever worked with, and I will never hesitate to use them again. Their products are wonderful and beautifully packaged and their pairs are out of this world. Excellent company.

Received a gift basket with melted cheese. Customer service assured me this was an error and reshipped. The second order also came with melted cheese. Package was in transit with period items for 5 days without ice. This is their standard practice as their ai bot told me so. Don’t waste your money.

I love Harry and David products but unfortunately both my Mother's Day present and my birthday present th a t arrived today were completely melted and the pears were were rotten. The ice packs were very hot. Hopefully the wine will cool down and will be drinkable. I feel so bad for my son and daughter in law as I know they paid a lot of money to send a beautiful gift for my 80th birthday. I don't want to hurt their feelings so I won't tell them but I am telling you that sending your products to ahot Tucson climate is ridiculous and makes me so sad

The company can improve by not sending out bruised and overipe fruit. I ordered a box of pears, and they arrived in terrible condition. Short of throwing them in the compost bin, I tried cooking them up, and even that was a mushy disaster. So, I spent all that money for nothing. I won't be ordering from Harry & David anytime soon.