UberEATS Reviews 

It is a pity that uber eats are able to get so many contracts with big food companies. I imagine that they offer cheaper rates but this translate into a poor service for customers.

Poor communication and poor customer service chat options when all they do is repeat themselves but don’t actually do anything to resolve issues.

Refuse to follow up with email and refused to give note of the problem report reference

I ordered 9 pizza pies for a company event. My job is literally 5 mins walking distance from the pizza shop so with a car transport it is 3 mins tops. Well I scheduled the delivery for 11:45-12pm, well I didn’t get my order until close to 1 pm. That’s the first wrong! The second is that they allowed someone on a bike to accept the order. The third issue is that the pizza shop was adamant about not allowing all 9 pizza to be delivered via a bicycle! The fourth issue is I literally messaged the driver 3 times and he never responded!! The fifth issue is when my pizza finally arrived on 2 different bikes- the pizza was a mess and cold. Slices were on top of each other, cheese everywhere and cold! The sixth issue was that I didn’t ask for a full refund but asked for a partial refund and they completely denied my request and told me that my LIVE pictures were like Google pics! So apparently they had this issue before and did nothing about it and disconnected my chat session 5 times!! I will never use them again!!!

Placed order on business trip. Canceled the order within 30 seconds. I kid you not. I realized the address had small error. Honestly it would’ve been okay but I figured I would change and had plenty of time because I just placed order. Turns out they took my $28 and refused to give it back after hours on hold and honestly they could care less about their customer. This was crystal clear after my interactions. They told me to be careful on my next order. I said there wouldn’t be one. No worries. Be careful folks. Snakes everywhere. ✌🏻

Made an order from a restaurant onIine which took me to Uber eats app. Not only did I get ripped off with my order but uber automatically signed me up for membership which I was unaware of until Uber took £5 from my account without me knowing. Going to have to fill out a visa dispute with my bank to get the money back. I would never use Uber again. Thieving bastards!!

Tried them recently since I cancelled my DoorDash membership to save $$$ on the monthly membership fee. They don't provide any updates on your order (that the restaurant received your order, your order is being filled, your order has been picked up, how far away they are from their destination so when your order will be dropped.) I received no notice that my order was dropped off, so I didn't even know that my food had arrived. If I hadn't checked on my porch, I never even had known that my food was delivered. My fries were cold and my tacos were soggy, no crunch to the tacos. Won't be using them again. DoorDash keeps you updated on your order. They even take a picture when it's delivered.

I placed an order with 2 different restaurants. The courier only picked up from one restaurant, took a photo that clearly states the order of one restaurant, but not the other, and uploaded to app denoting that the order was complete. I never received the food from the second restaurant. I repeatedly contacted Uber, always get AI generated answer and when I seek live chat, the customer service kept saying that it's not an active (because it's "complete") and will only reply by email which takes 6-12 hours to reply. And of course, no one replies. My order was $42, it's not a small sum but really not worth my time to keep chasing day after day.

So I'm NEVER ordering from them with such irresponsible customer service.

My order took over 2 hours because their dispatch sent the same driver to do a grocery shop and pickup before getting my food. Everything was cold and I couldn't even talk to a real person. This is poor organization and lazy (likely AI) dispatching.
Boooooooooo!

Usual crap from UberEATS, delivery driver opens your grocery bags and help themselves to your food. They're so used to getting away with it these days that they don't even attempt to hide it.

They know the customer service system is designed to be so difficult that opening packages and helping themselves to customer's food will never come back to them.

Consistently worse service every year while increasing prices by adding various fees.

Do not use…

Poor delivery accuracy, time delay, missing items, order picked up then cancelled by driver, rude driver that vocally complained to me at the late delivery time that the 20% tip was insufficient and admitted that he received another order after mine that he delivered to first. Live customer service Sara R. , was condescending, defensive and dismissive. She also clearly stated they would investigate but it is internal and I likely would not receive any further information of the outcome. They have no care over the actions of drivers or the safety of customers!

they are so bad.
Only reason theyre still alive in the market is because they are a monopoly.
absolutely decussating.
I ordered many times from them and they screw it up. today they lost my order after two hours of waiting, and they just canceled it. Didnt even offer priority ordering or extra credit at all!!
I really hope this company just get bankrupt because they are abusing their power

Air on the side caution when you are signing up for and cancelling Uber One. Even after you cancel it, they will continue to charge your card for the membership. Trying to get Uber to refund the charges since I had cancelled my membership back on June and they have continued to charge my card. I have tried to resolve this matter through their customer service chat and I had an agent close my chat without resolution…. I don’t remember anyone signing up for it. The date of experience had been back in July when I tried to cancel it initially and now again on October….

I was charged $45 for a grocery store receipt price of $20. Uber Eats grocery orders are a scam and should be reported as such. Even after disputing the travesty I was informed that they purposely ripped me off.

Don't bother ordering through here, we waited over an hour to get our food, we went on chat to uber eats support who clearly did not care one bit, and to top it off, the food arrives STONE COLD and their was items missing! We put a complaint in and heard nothing from uber eats. You get charged more for food/delivery/fees and yet its not even right or warm. UberEats customer support didnt help or care at all, if you continue to ask questions they just copy and paste the previous message they sent you.

Ordered a large order of food, it didn’t deliver the sides, dips and drinks. I tried to raise this immediately, they’re difficult to get hold of. The food was ruined cos who wants dry chicken? They only offered a refund of the missing bits, even though the whole meal was genuinely horrific and ruined. No way to speak to a human their customer service isn’t even reading the messages. Won’t be using again, and will raise a complaint externally.

Uber Eats failed to send a receipt, an email or a refund for an order that somehow was sent not to my home address in Greater Manchester, but Swansea in Wales. It was a meal for 3 of us worth nearly £60. The courier who called to say he was outside didn’t listen to a word I said and kept shouting an address that wasn’t mine. After a while I was able to make out that he was in Swansea, near an air b n b I stayed in more than a year ago. The app clearly had malfunctioned. My friends and I then spent more than one hour trying to get a refund, on the “customer service online chat” (a joke) which is clearly just automated repeated responses. By the time of the 3rd or 4th operator I was told my case would be “ticketed” and they’d get back to me in 24 hours.

Worst uber eats… live support s*ks…

I ordered two coffees. When they came one was almost empty and, we could noy ell which one was what because they were not labeled and had no reciept attached. When I contacted Uber Eats to get my money back for the coffee that was recieved almost empty Iwas firts told I could get my money or a credit. I choose a credit because I HAD OFTEN used this business fro my job. Then I was told hey had no policy to refund for this issue. Then I was told they did not control portion size. However I had ordered two days prior and all THREE cups were full. Then I was offered an apology and an "it will never happen again".

We placed an order but there was no driver. We waited for an hour past original time and the order hadn't been picked up. We tried to cancel but Uber wanted to charge us a cancelation fee because the order was prepared, but no driver. We had to talk with Uber for about ten minutes. Still don't have proof of refunding our money.