Wolt Danmark Reviews 

Delivered called food and customer service didnt do anything for that

Spent at least 5.000 euros at Wolt during the last years for me and my company. It is getting worse and worse. Bad delivery. Wet, cold food. Simply a disaster.

How bad can the service get?? Wolt sinks to a new low with each order. It’s a pathetic service! Oh & check their prices - they add commission to the actual price you can get directly. In Israel they can add 25%! That’s from personal experience! Crap service!

I think the drivers all have their first day here. Not on the job, on earth. The delivery times keep being delayed for over an hour every time i ordered. I used uber eats, grab and bolt in various parts of the world many times but this has to be the worst i have experienced. Unbelievable that it still exists in Denmark. Forget about tipping the driver to make them come on time or paying for priority, it doesnt work, trust me. Right now waiting on the driver who just stopped on the way here. Btw its my wedding day and im in such a good mood all day but this needs fixing

Order placed at 17:53, no delivery at 19:19, customer service can’t work out if the restaurant or the courier is the issue. Delivery time promised for 40 minutes. Highly unacceptable and won’t be using Wolt again.

Ventede over 1,5 time på min mad der aldrig kom. Ingen kompensation, lorte app

Paid for priority delivery, received missing items and cold food

Second disappointing experience with Wolt in one week. This time I paid extra for priority delivery, but my muffin and McFlurry were missing and the fries arrived cold. I contacted the rider but received no response.

Support issued €8.88 in Wolt credits for the missing items and another €2 for the cold food. My request for a full refund, including the delivery and service fees, was declined because of their “policy limits.”

Refunding items I never received is hardly compensation. I still paid fees for an incomplete and disappointing delivery, then spent more time trying to resolve it.

Repeated delivery problems and standard apologies have left me with very little confidence in the service.

Absolutely terrible app with bad customer support and the worst delivery estimates there are. I paid for Wolt+ for a year, but I don’t intend to renew it. I have REPEATEDLY (almost 1 in every 3-4 orders) encountered issues. Useless customer support, estimates of 20-30min then waiting over an hour.

One time I rented a car to go get my food because it was late and nobody was picking it up. The restaurant said it had been laying there for more than 45min. I go there, but they wouldn’t give me the food. While I’m waiting there, the courier arrives, then they still wouldn’t give me the food, expecting me to drive back home and wait for the courier on the bike to arrive.

Another time, this place shows a “2 for 1” banner on their page. I tap it, but then no idea I have to click “2” when selecting the quantity. I receive one menu (at an over price for a menu anyways). I call the restaurant, they say if Wolt confirms, they can do one more for me. Wolt support keeps me on the phone for over 30m to tell me they can’t do anything for me. What do you even mean? If it’s 2 for 1, I basically already paid for the 2nd one anyways.

Completely useless and one of the worst experiences I’ve ever had with a service… disappointing over and over and over again.

We ordered 11 drinks and a piece of bread, but when the deliveryman finally arrived (after 40 minutes - which had initially been promised as 12 minutes), only 1 drink was delivered. The customer-service at Wolt was not helpful. Would definitely not recommend this platform to others.

Absolutely abysmal customer support. My order arrived with missing items, and I spent over an hour trying to get hold of anyone via Wolt’s support chat with zero response. Ghosting paying customers when an order goes wrong is unacceptable. If your service fails the moment an issue arises, there’s no point in using the app. I ended up having to handle the restaurant directly while Wolt took my delivery fee and disappeared. They only reimbursed me for the gyros that came 2,5 hours after. Never using this platform again.

Too often the food is cold.
French frites also soft.
They allow couriers to take many det ours.
It could be good, but it is not.

I've been too sick to shop or cook, so I decided to have food delivered. Out of consideration for the courier, I chose contactless delivery.

I placed my order at 17:51. It was marked as delivered at 18:35. There was nothing at my door.

I walked all the way up and down the front stairway to see whether it had been left somewhere else. Nope. So I contacted customer service.

CS sent me a photo of a door that wasn't mine and issued Wolt credit. I tried to reorder, only to discover there was a 50 kr shortfall because I'd used a new-customer promo on the original order.

I contacted CS again, and apparently the additional 50 kr required approval from the Board of Directors, because I didn't receive it until 19:40.

I finally got my food at 20:13.

It was cold.

In addition, they charged 4 kr for a bag which I didn't receive. They're unwilling to refund that outside of Wolt Credits, which I won't be needing for obvious reasons. This seems like a common scam with them.

I paid for the convenience of having food delivered. Instead, I got two hours and twenty-two minutes of wandering around my building, contacting customer service twice, trying to explain that the door in their photo was not my door, and waiting for someone to approve an extra 50 kr.

I tried to pay for convenience. Instead, I got a carnival of idiots.

Now I understand why people say Wolt sucks. I've closed my account and won't be ordering again.

Ordered a "universal travel adapter" through Wolt Market in Agios Athanasios, Cyprus. Packaging states clearly it works with EU plugs. It does not. I tried repeatedly, the plug simply will not seat in the socket.

Flagged it the same day via their chat support with photos, which is exactly what they ask customers to do for a defective item. Got escalated to the store, then told days later there'd be no refund, and no reason was given even when I asked twice.

I checked their own Terms of Service afterward. It states customers are entitled to reimbursement when a product is defective or doesn't match its description. So this wasn't me asking for a favor, it's what their own policy says should happen. Ended up needing my bank to step in over a €9.99 item, which is a ridiculous amount of friction for something this small.

Product quality aside, it's the refusal to follow their own stated policy that's the real issue here. Would think twice before ordering anything from this venue again.

They lie about delivery time, constantly

Payment process continued to fail, support said it had something to do with the coupons. Account got flagged and later banned. I can no longer use the service because their software bugged out.

I don't understand.

I don't get the support. Like they wont help you ever ?

They used to be super helpfull but now they just don't give a shit.

After they won the war vs just-eat.

I am done with wolt. Never again.

Dear Wolt Support,

I have been a loyal Wolt+ customer for many years, with the exception of a four-year break while I was living abroad.

Recently, I had a very disappointing experience with one of the restaurants on your platform, Benji Burger. The address listed on Wolt does not match the actual location shown on the map. After finally finding the location, I discovered that the restaurant is operating under the name Drivhuset, with no visible Benji Burger branding or signage whatsoever.

Even your support agent, Magdalena, was unable to get in touch with Benji Burger. They do not appear to have a listed phone number, nor can they be found in the Danish CVR register. As a result, I spent 20–30 minutes driving around trying to locate the restaurant.

By the time I got home, the food was cold. I had to reheat it in the oven before trying to eat it. Unfortunately, the burger itself was extremely disappointing—bland, tasteless, and honestly felt like it belonged in the trash. I provided photo documentation to your support team, yet the only resolution offered was a 50% refund.

As someone who orders through Wolt 5–7 times per week, I find this level of customer service unacceptable. Long-term customers should not be treated this way, especially when the issue stems from inaccurate business information and a restaurant that is practically impossible to locate.

I also own a business myself—Milano Kiosken (CVR no. 46028651). We have been actively trying to establish a partnership with Wolt. However, we do not wish to collaborate with a company that accepts this level of carelessness and poor service. In my opinion, Wolt should not allow a business with virtually no visible presence or verifiable information, such as Benji Burger, to operate on your platform.

The entire situation is simply absurd.

Kind regards,

Marc Olsson

Got a McDonald's order out of the usual sealed packaging with the drink spilled over all of the items, contacted customer support and documented the whole thing with pictures they could only offer me a 45dkk refund, the meal was 160dkk plus delivery and fees around 200dkk total. Now im without food and money and i'll have to go there myself to get the food myself. Terrible delivery terrible customer service, would not recommend. Go for some of their competitors in the region because im sure it cant get worse than this...

So apparently there was a chargeback I'm unaware of, I have been trying to order some food for months and all my cards seem to fail. Contacted support and got gaslight a few times but didn't really care. Now I'm sick and I don't have anyone to get me some food, so I really need to order. After a lot of pressure they told my they suspended my account on behalf of a chargeback (which I'm not aware of) did not specify when or which card and they also don't reactivate my account!! They tell me it's my banks fault, when I respond I have tried all my banks and different payment methods!! They flat lie to me and hold my account frozen to punish me for a chargeback I'm not even aware of and blame everyone, instead of fixing my account. Shame once again wolt 🙏🏻