Suburban Propane Reviews 

Rather freeze than deal with suburban. Kept charging for gas and delivery when not in use, price gouging. Rude and incompetent local service. Nv 89049

I have been using Suburban Propane in Marina for the last 5 years - FRANK has been my serviceman. He’s always so conscientious and on time - prices are good and when I need my tanks refilled it just takes a quick call and there never is a wait maybe a day or so ! It’s great! I would definitely recommend them ⭐️⭐️⭐️⭐️⭐️

I have never experienced such an unprofessional company! They are a company that does not respect the elderly and takes advantage of them when they have to provide a service. My Dad (90) received his annual contract and was billed incorrectly on it (double billed). When I called them for a corrected contract they told me I was wrong. I know how to read and add, they were wrong - they never sent a revised contract. We stopped our service with them and asked them to come and pick up the disconnected tank. After 3 months, they still have not come. I guess the tank is ours since my Dad had to pay yearly to rent it! I have called, emailed and called and emailed again. I call and I'm told they don't have enough workers, hire some more!!!! Don't use them...they are so unethical and don't care about the consumer.

I have been a Suburban Propane customer for over 30 years. Suburban Propane and their employees have performed through extreme adversity to provide me with fuel essential to my well being.
The Lord willing, I expect to be their customer for another 30 years.

They was suppose to pick up propane tank today and didnt show . And when i called them they said it would be another week to get back out to get it. If you are smart do not go with this company

Suburban Propane is gouging us all. I know our economy is in the shitter, thank you trump. The propane gas average in Florida is $2.67 but they charge $8.35 a gallon. Plus $15.22 delivery and another $12.92 for Safety/Training charge plus tax. It's disgusting. I got the lady to knock it down to $4.99 a gallon. Thanks for nothing after 30 years. It's a monopoly. They can charge whatever they want to. I tried calling Ferrellgas but that won't work. It would cost hundreds to have my tank removed and pay for them to put theirs in. I'm just trying to survive on social security.

Our delivery driver Tony is wonderful. Our propane tank is hidden between numerous shrubs, small palm trees and other landscaping plants. Tony takes great care to weave the filler hose between the plants to avoid damaging them to reach the tank. Great mood, friendly and dedicated to doing an excellent job.

One star is too much for this unprofessional, Unethical and immoral company! BEWARE !
I had to file a complaint with Florida department of agricultural and consumer services. I first tried through my local police department, and they wouldn’t do anything. They are as useless as tits on a bull! Came through my gated yard & removed the tank that had propane in it when I specifically told them to come back for an appointment I never made! I eventually got paid because I involve Florida department, but that just sweeps the BS under the rug!
You’ve been warned!
Shady practice!

What a rip off joint . Have had them charge $1.00 more a gallon than other local companies. God forbid you have them out for service. $238 for a half hour to tighten a fitting that they left loose in the first place. Organized crime

Their overpricing is ridiculous. They charged me $5.99 per gallon when SOS propane charges me $1.99 per gallon. I overpaid Suburban Propane by over $13,000 in 1 year.
Do not use them.

Shady business practices. Don't trust them.

Working with Suburban Propane out of Portland, Maine is horrible. Their phone system automatically hangs up after 10 minutes on hold to prevent a build up of customers. Once you get a human after several tries, they promise to have someone in service call you back and you receive no return call. I've called multiple times during May to schedule a tank removal and they have yet to call me back. I've also read that they take months to remove the tanks from people yards in Maine, which is completely unacceptable. Their prices for propane are also significantly higher than other companies in the area.

I do NOT recommend using Suburban Propane.

Would give them zero points if possible. Found a malfunctioning burner on my stove. Immediately shut off the gas and left. No consideration af my health etc. will never do business with them

After reading all of the negative reviews, we almost decided to not do business with these guys. But the guy who came to our house (Frank) was extremely knowledgeable and helpful, and after talking to a customer of mine who has been using them for a few years with no complaints, we went ahead. Absolutely no regrets- they showed up on time, did what they said they would do, the workmanship was professional, and just generally good people to work with both field personnel and office people. Frank even came back a few days later just to check up on things. This branch is out of Temple, Pa. Would not hesitate to recommend them- at least out of this branch, I can't speak for other areas.

Same as everybody, fell for low initial fill rate, once the tank was placed the cost per gallon doubled. Also about twice the market cost of propane around here. Invoice have a bunch of surcharges and fees. They charge $15 for the phone call when you call to order gas! Avoid at all costs.

Big corporate company buying out the little local companies and then imposing their greedy fees and indifferent customer service. Then you are stuck with them and their exorbitant fees because removing their tank is such a drag $. Good customer service is NOT what they care about...

Suburban propane has terrible reviews for a reason. You may find one positive review out of say 50. In most cases it's not the drivers or customer service staff that fail their customers, it's the executives sitting in their plush board room who don't give a damn except for their ridiculous salaries and bonuses. Drivers and customer service take the heat most of the time because they are on the front line. Every company wants to make a profit, but it shouldn't be at customers' expense. Wake up management and read all the negative reviews. Take care of your customers first by reducing your bonuses and invest more in a few more trucks and drivers at each location so customer service doesn't have to lie about late deliveries, pricing and etc. Customers should never have to run out of propane when it's not their fault. I have horror stories myself about being lied to by Suburban just to get you off the line. I'm sure customer service doesn't want to lie to customers in most cases but it's management that condones it. How the hell does this company stay in business?

I love dealing with Suburban Propane they've always done me right anytime I've called they was right there for me they don't overcharge me they look at me like family I'm 67 years old and I can't say enough good things about them thank you suburbian oh yeah I love their secretary Diane she knows how to treat her customers very well so is everybody there

They have price us three times everyone else for 5 years
I would love to have my over spent money back
I am switching companies and can’t wait for them to tell me they are charging to come get there tank
I’ll deliver it for free to their front door

I'm not sure how they received a two-star rating. Somebody is being generous. I don't know where to start, but I will say that there has not been a single communication/promise from 4-5 different people (including the new service manager) that has come to fruition. They simply lie. They promise they'll fill your tanks....they forget. They promise they'll get a service rep out when you smell propane...it takes days. They assure you that they'll be back to replace a frozen regulator...they never show up. BUT...they're super helpful to tell me that all I need to do is put a warm washcloth on the regulator if it freezes again. So go out into the frigid cold and bath the regulator? They promise they'll call and address your concerns immediately the next morning. They never do. With all of the issues we've had....Suburban has NEVER called me to apologize for not doing what they promised or for NEVER returning phone calls. THEN...(it gets better) when you absolutely lose it after being lied to by the 5th or 6th person, they hang up on you because you're raising your voice. And yes, I dropped an F-bomb. When you have no heat, you know why, and the people behind the reason why simply ignore you. Literally ignore you. Who wouldn't lose it. STAY AWAY. Within a year they'll be in bankruptcy...if not sooner.