Eversource Energy Reviews 

Horrible.!!! Always raising rates,yet they make Billions Each Year. Greedy, Greedy. Greedy. Company.

One hour wait time for a representative. Complete joke. They would have no customers with this kind of response. Absolutely disgusting. Too bad it's the only game in town and there are no other choices. They shut off our electricity because our payment was $25 off the past due amount. They suck!! Can't imagine working for this crappy company. Cheryl in West Virginia however, was spectacular. She understands what service means. She does not envy her position as she has to deal with similar situations all day long. This should go to management (if they have any) to attempt to improve service, but I highly doubt it.

They want us to get smart transmitting meters. If you refuse you will be charged a monthly fee. Do not get Eversource’s they are disgustingly money hungry company. Don’t care about anyone’s health just plain ol cruel

If I had a choice in electric services, I would choose someone else. At the moment they are trying to squeeze an extra almost $200 from me. They charged my bill, I paid it, their records show it was paid, my bank shows it was paid, my current bill has a previous balance of $0, and yet, I’ve started to receive notices from them threatening to discontinue my service. When I spoke to one of their agents, they were quite rude, and said that they could see everything that I’m seeing, but if I don’t pay that past bill, they’ll shut off my power. The bill that everyone can see was already paid! So it’s either pay them the $200 twice or lose my electricity in the Northeast in the middle of October. What a horrible way to do business.

Added: their threatening automated calls have now gone from once daily to 4 in the past two hours since this review was posted. If that’s not retaliatory, that’s some crazy coincidental timing.

Called with a downed line hanging in the road, no emergency button to directly speak to someone. Sat on hold for 25 minutes hearing how i could get assistance with my payments (no thanks).. woman answered with no sense of urgency rambling her assisted payment speech like i didn't just hear about it 20 times waiting on hold. Eversource customer service is so slow and unhelpful. Do better Eversource, Dissapointed is an understatement!

Absolute crooks who don't care about anyone! DO NOT RENT OR OWN IN THIER ZONE THEY SHOULD BE CRIMINALLY CHARGED FOR WHAT THEY DO TO PEOPLE. ESPECIALLY VETERANS AND CHILDREN.

Sam R was amazing to work
with during my call. He solution oriented and very commending. He deserves a raise! I had calls in the past that weren’t nearly as helpful.

Eversource decided to „estimate” the usage on my house, that was sitting vacant on the market to an absurd amount. They are saying a small (1500 sq ft) unoccupied home ran up OVER 1000 kWh on its own.

There is ONE device on, a single window unit set to EIGHTY DEGREES. There is absolutely no way the electric was run up. I have called to demand a real reading already, they said they would. I heard nothing back, and today received a charge for the original amount billed. I am demanding Eversource re-assess this absurd claim of usage.

We can see the previous month where the house was also vacant on the market (June), they did a real reading and the usage was HALF of what they’re claiming.

Eversource is a greedy company intent on scamming everyone it can.

I have attempted to reach out via customer support and opened several tickets to attempt to get the billing corrected, and this morning received a notice Eversource is taking the full amount out of my bank account. I have filed complaints with the BBB and the MA DPU.

I wanted to speak to someone about inconsistent bills.
I Called the customer service number, had to listen to many automated promotional messages then waited 20 min to speak to a live person.
Agent was pleasant, listened and began setting up a Service Call and she dropped off call after 25 minutes of discussing our problems.
Started the process again, listening to promotions, waiting 20 min. Nothing was documented from previous 25 min call. We Set up service at my house for 0800 the next day. Waited till 0845, called, listened to promotions, waited 20 min to find out I should have been informed the service would be 0800-1200 window.
Delivery Charges are excessive, paying for services I have nothing to do with ie Electric Cars, Solar Energy. ALL Eversource operating costs are pushed to the customer. Extortion at its finest.
The Eversource CEO makes $13.5 million per year after giving himself a 19% pay raise.

Eversource is failing to manage trees over and close to power lines. A massive limb fell last month and created a massive mess and expense. Another limb is about to fall and they refuse to address it.

Truly wish I could give a lower review, my power along with the people on my street has been out for just over 23 hours now. It is hot outside and almost impossible to get sleep due to the heat. They must all be on vacation doing absolutely nothing. My worst regards to eversource. Most of them probably are still in training.

It was nice I’m a super nervous person over call and a man named Robert was kind and helped me out I enjoyed this call oddly enough even though I hate making calls like this so thank you Robert

THEIR CUSTOMER SERVICE IS THE WORST ! My son has a medical condition and somebody cut my power off and it was supposed to be the apartment next to mine ! Its been 17 hours AND I STILL HAVE NO POWER , nor was i able to speak with somebody to get an update ! Worst elcerticity company ever !

Just trying to take over the service at a new house I bought and can’t get them to save my spot in the queue and call me back as their system says they will.
Now, third day trying, I’m just going to sit on the call forever until someone answers and can help me.
I tried to use their online tools but the address lacked out a message to call them for help. Immediately knew this was going to suck.

Just heard they want to increase all ready to high electric bills by 11%. It’s sad the greed is unbelievable. How bout I just direct deposit my check to Eversource and give you a lung and kidney.

Poor communication. Rude staff!! Beyond rude. takes forever to get anywhere with them! Dumb and USELESS. Quick to shut everyone off but not to restore it, just take a payment and let you linger for DAYS. 0/10 AWFUL.

Fast to send a shut off notice but make you wait 6 hours+ on the phone….. seems like they don’t actually want people to pay unless they can bill them extra for the turn on fees and other bullshit often caused by their inability to have a functional website or have a useable mobile interface via phone or internet. Hold you hostage by having a monopoly on power and then screw their clients with impunity. Random outages that you still get charged for the day for. All around scumbags. But they get away with it because the way are a state sanctioned monopoly I wonder how many relatives had to breed in this state for that to happen.

Service disconnected for payment yesterday morning. Payment was made the day before and was seen in the system by every cs rep that I spoke with during the day. My 80y.o mother who's O2 dependent 24/7 wasn't able to use her O2 concentrator. Albeit we had a few portable tanks, they don't last indefinitely a few hours at best. So from 9am until 6pm they couldn't get anyone to return and reconnect the power. Total BS and very intentionally cruel. They waited exactly 24h to restore the power and my mother is now in the hospital suffering from hypoxia due to lack of appropriate oxygen. Thanks Eversource (I know you don't GAF)

Worse customer service than ever. I asked home they turn someone’s power back on and the rep said she didn’t know????

The frustration that I feel towards this gas company is so unnecessary. The last bill said we owed $288 for 4 days of gas service with a thermostat locked in at 62 degrees. I called and explained the error which they quickly acknowledged and said to check back tomorrow and you should have your fixed bill. Well it's been a few days and still no fixed bill. Now asking for a week to fix it. But this is not the first mistake they've made with billing. A few months prior it took him 3 weeks to put the meter reading and the amount of a bill on the website. By then, the next month's bill was due. So frustrating. It took several weeks for them to fix it. Something is off with their billing department. Eversource, you are a large company with a lot of resources. please fix your problems. It's very frustrating.
Most of the time the customer service reps are very courteous and helpful.