Quality Quest Bikes Reviews 

105
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and exceptional support team, noting their prompt communication, helpful follow-ups, and readiness to resolve online purchasing hurdles quickly. Consumers also deeply appreciate the high quality of the products, frequently praising robustly built machine designs, intuitive sensor features, and exceptionally smooth daily rides. Some people were dissatisfied with the delivery service, pointing out frustrating issues with carrier handling, tracking updates, and unexpected shipping delays. Other buyers experienced occasional inconveniences regarding separate package arrivals, uncommunicated box splits, or minor accessory components missing entirely upon initial delivery.

What people talk about most

Quality

Clients share positive opinions on quality, highlighting that the bikes are built really well, well made, and... See more

Staff

Customers consistently note positive experiences with staff, frequently praising helpful employees who... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers appreciated the timely shipping... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience noteworthy above all else was Mstt at your North Yirk store. He guided me through the online purchase order, answered all my questions, and kept me up to date on tracking.

Rated 5 out of 5 stars

I was having trouble making my Meetone purchase online Matt was very helpful in getting that done. Later I saw a charge I wasn't expecting so I contacted Matt again and he was more than willing to mak... See more

Rated 5 out of 5 stars

The ease of purchasing the Tour 2.0. Updates were consistent. Delivery was as notified. Ride is comfortable. Ease of operation was great. Hill climbing was excellent. About to put on comfort seat and... See more

Rated 5 out of 5 stars

These guys are great. Customer service is fantastic. They always call back if they're busy. Happy to answer any questions. I'm impressed.

Company replied


Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Wholesale
  4. Bike Accessories Store

Written by the company

We are on a quest to deliver the most reliable cargo-friendly and utility e-bikes and e-trikes to support and empower families, outdoor enthusiasts, delivery agents and seniors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(105)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matt is the man

Matt is the man. He took care of me through a rough warranty situation. Matt stood behind his customer and was clear an advocate for great customer service. I will not hesitate to recommend Quality Quest Bikes to anyone I know.

October 1, 2026
Unprompted review
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Rated 5 out of 5 stars

10/10

10/10. Great communication and an easy process. I was thankful for the communication it’s nerve racking buying something expensive from across the country, Quality Quest came through and were amazing to work with.

July 30, 2026
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Rated 5 out of 5 stars

I had a tough time deciding which one…

I had a tough time deciding which one to buy. Once I spoke to customer service, it was clear. They were verybpstoent and helpful in my decision process. Thank you
I received my ETrike inn 8 days, I finalized the assembly and love it it’s a very high quality impressive E Trike

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

I love our new fiido bike

I love our new fiido bike. For the price it feels like it can’t be beat. I love the euro lock on the back tire that was already installed and I’m really a fan of how intuitive the torque sensor is.

June 30, 2026
Rated 5 out of 5 stars

Pre-ordered 2 Meetone Pro 2s from…

Pre-ordered 2 Meetone Pro 2s from Quality Quest Bikes recently. Unfortunatelly, a problem occurred before it was shipped and we had to cancel the orders. There were no issues in doing this and our payment was quickly refunded. Matt was excellent in assisting us through the process. 5 Stars for great service! You can buy from Quality Quest Bikes with confidence.

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Tour 2.0

The ease of purchasing the Tour 2.0. Updates were consistent. Delivery was as notified. Ride is comfortable. Ease of operation was great. Hill climbing was excellent. About to put on comfort seat and hopefully, it will be as expected.

June 17, 2026
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Rated 5 out of 5 stars

You were honest and everything you told…

You were honest and everything you told us was true. We ordered two trikes , one came on time and one was a little late but we were told it was on its way and would be here as soon as it was received and sent to us. Nice people . One thing though , the tracking is terrible. Still it was a good experience and we love our trikes.

June 1, 2026
Rated 5 out of 5 stars

Super Matt

What made my experience noteworthy above all else was Mstt at your North Yirk store. He guided me through the online purchase order, answered all my questions, and kept me up to date on tracking.

June 1, 2026
Rated 5 out of 5 stars

The Best Customer Service I've had in a long time!

I'm giving this 5 stars even though we had an issue with the seat. To start, Matt was amazingly helpful from the very beginning with talking to my dad on the phone to figure our what bike he needed and then working with me to make sure the order was correct. I ordered a premium seat that arrived with a hole in the leather and the seams were sewn poorly. We were also missing the frame for the premium seat in order to attach the basket behind the seat. However, I called Matt and sent him the photos and he took care of this immediately and sent a new seat and frame. He took such good care of us to make it right and it was immediate action so 5 stars and kudos to you and your team/company for some of the best customer service I've had in a long time. For anyone considering an ebike, do not hesitate to order from Quality Quest.
Thank you. My dad is loving his new bike.

May 8, 2026

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